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Article pictures in the amp plug-in are deformed

This topic has 10 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

duokong

Participant

March 7, 2024 at 06:15

After the mobile version of the amp plug-in is set up, when the article page or the product page of the woocommerce mall is opened on the mobile phone, the picture in the article will be deformed and the picture will be elongated. How should this situation be modified so that it can be displayed normally?

#385913 Copied Theme version: 9.29

9 Answers

Tony Rodriguez

Support staff

March 7, 2024 at 09:16

Hello, @duokong,

Thank you so much for purchasing our theme and contacting our support center.

We are currently experiencing difficulty accessing your website. It appears that there is a restriction in place, which is preventing us from viewing the site. For your reference, here is a screenshot of the error message we are encountering: https://imgur.com/eezxvB2

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#385932 Copied

duokong

Participant

March 7, 2024 at 11:37

It may be that you did not add www. when you opened the website.

Please contact administrator
for this information.

#385960 Copied

Tony Rodriguez

Support staff

March 7, 2024 at 12:07

Hello, @duokong,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#385966 Copied

duokong

Participant

March 8, 2024 at 06:20

I have set up a temporary administrator account. Could you please help me check the settings of the amp plug-in to see what causes the pictures in the mobile version of the article to be deformed.

Please contact administrator
for this information.

#386048 Copied

Tony Rodriguez

Support staff

March 8, 2024 at 09:09

Hello, @duokong,

Thank you for your response.

1/ We are writing to express our gratitude for providing us with the wp-admin access to your website. Upon review, we have observed that you are currently utilizing the most recent version of the XStore core plugin. However, it has come to our attention that the XStore theme itself has not been updated to match.

For seamless functionality and to prevent any potential issues, it is imperative that both the theme and the core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, 9.2.9, to ensure optimal performance of your site.

You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

2/ Do you mean these images https://imgur.com/BqlyNhl & https://imgur.com/bkP4ykl deformed?

If yes, then please let us know what exactly you want or your desired goal so that we will check it for you and help you.

3/ We kindly request that you investigate a concern regarding the deactivation of the XStore AMP plugin on your website. Specifically, we are interested in understanding how images are displayed on mobile devices without the AMP functionality.

Once you have reviewed this, we would greatly appreciate it if you could inform us of your findings.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#386065 Copied

duokong

Participant

March 8, 2024 at 12:09

I have upgraded the theme to the latest version 9.2.9, but the pictures in the articles are still deformed. It seems that the amp plug-in separately calls a certain article page template. I put the screenshot of the web page in a private file.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#386083 Copied

Luca Rossi

Support staff

March 8, 2024 at 14:13

Dear @duokong,

We hope this message finds you well.

We are pleased to inform you that we have successfully implemented custom CSS on the AMP Store. As a result, we believe the appearance of the images has been significantly improved.

For your reference, please find the screenshot of the updated images at the following link: https://prnt.sc/PhbD49jutbNC

We kindly request that you take a moment to review the changes at your earliest convenience and provide us with your feedback.

Thank you for your attention to this matter. We look forward to hearing from you soon.

Warm regards,
The 8Theme Team

#386096 Copied

duokong

Participant

March 9, 2024 at 03:55

Thank you very much. After adding the css code, the image can now be displayed normally.

#386142 Copied

Andrew Mitchell

Support staff

March 9, 2024 at 03:55

Dear duokong,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#386143 Copied
Tagged: amp image issues, amp plugin, article pictures, deformed images, fix woocommerce, woocommerce themes, wordpress solutions
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Article pictures in the amp plug-in are deformed

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