Forum Replies Created

Viewing 30 posts - 14,491 through 14,520 (of 16,143 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 15:59

    Hello,

    I’ve changed settings in WP Dashboard > Revolution Slider > Settings of the slider > Slider Layout > Auto Responsive. Please check the slider now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 14:39

    Hello,

    I’ve reactivated your plugins and images are showing fine now.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 14:24

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 14:10

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content and we’ll help you to create a child theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 13:03

    Hello,

    You can refer to this article http://emc2innovation.com/removing-zero-prices-from-wp-ecommerce/ for the solution. Please try the code mentioned there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 12:58

    Hello,

    Please add this code in custom.css file:

    .tp-rightarrow.default, .tp-leftarrow.default {
      background-color: transparent !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 12:50

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .header-type-8 .menu-wrapper {
    height: 59px;
    }

    Please check header on your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 12:30

    Hello,

    2. You need remove the code from the section “send message from contact form section”.

    3. Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 12:20

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 12:17

    Hello,

    Sorry, but your query is a bit unclear.
    Please provide us with a link to your site and show on a screenshot what you want to achieve.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 12:14

    Hello,

    Please add this code in custom.css file:

    @media only screen and (min-width: 960px){ .containerInner {
      width: 1200px !important;
    }
    #default_products_page_container {
      width: 900px !important;
    }
    #products-grid.products_grid .product-grid {
      width: 280px !important;
    }
    #products-grid .product-image {
      width: 280px !important;
    }}

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 11:56

    Hello,

    We can’t access the link you provided for FTP. We’re getting “Access Denied” message.
    Please create FTP user for us to be able to connect to a server via FTP.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 10:32

    Hello,

    Please provide us with WP Dashboard credentials too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 10:31

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 10:30

    Hello,

    Please add this code in custom.css file:

    .btn.filled.big {
      line-height: 35px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 10:24

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 10:22

    Hello,

    Please add this code in custom.css file:

    .breadcrumbs {
      display: none;
    }

    Try to upload your images in high resolution to make them look good.
    We don’t have Retina support unfortunately. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 10:17

    Hello,

    Sorry, but we can’t access your site using the credentials you provided for additional authorization form. Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 10:15

    Hello,

    That option makes header transparent only for specific header types – 3 and 5.
    Try to use one of them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 09:44

    Hello,

    I’ve uploaded your background image via Theme Options > Color Scheme > Header Background.
    Please check. Now you need change menu items color in Theme Options > Typography > Menu Font.

    I’ve edited the file .htaccess in the directory wp-content/themes/royal/framework/inc/really-simple-captcha/tmp and captcha image is showing now. Please clear browser cache and check.
    Please specify what labels you need to change on Contact page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 09:30

    Hello,

    When you unzip theme archive you should upload it manually via FTP to the directory wp-content/themes. Upload only “royal” folder and not the whole package Royal_Multi-Purpose_Wordpress_Theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 09:26

    Hello,

    The resolution is 1200px*150px.
    Try to resize your image and reupload.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 08:53

    Hello,

    You need edit the files wp-content/themes/royal/framework/shortcodes.php (line 223) and comment or delete the code

    $captcha_instance = new ReallySimpleCaptcha();
    $captcha_instance->bg = array( 244, 80, 80 );
    $word = $captcha_instance->generate_random_word();
    $prefix = mt_rand();
    $img_name = $captcha_instance->generate_image( $prefix, $word );
    $captcha_img = ETHEME_CODE_URL.'/inc/really-simple-captcha/tmp/'.$img_name;

    and wp-content/themes/royal/framework/theme-functions.php (line 1364) and delete the code
    $captcha_instance = new ReallySimpleCaptcha(); and this one in line 1375

    if(!$captcha_instance->check( $_GET['captcha-prefix'], $_GET['captcha-word'] )) {
    $return['status'] = 'error';
    $return['msg'] = __('The security code you entered did not match. Please try again.', ETHEME_DOMAIN);
    echo json_encode($return);
    die();
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 08:45

    Hello,

    Please try to use this code in Theme Options > Custom CSS > Global Custom CSS:

    .product-content-image img {
        height: 200px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 08:10

    Hello,

    We will update Master Slider version to the latest as soon as possible on this page https://www.8theme.com/download-plugins . You need to wait a little.
    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 08:09

    Hello,

    You can enable Jetpack plugin and configure it to your needs.
    Upload your images via WP Dashboard > Media Library and select them when creating parallax effect.
    To change picture on Products page go to 8Theme Options > General > Header Settings > Breadcrumbs background and upload your image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 08:04

    Hello,

    If you want to show excerpts of your posts you need add “Read more” tag as described in this article:
    https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 08:01

    Hello,

    Did you install Woocommerce plugin and import its pages?
    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 08:00

    Hello,

    Ok, we’re looking forward to your reply.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 27, 2015 at 10:18

    Hello,

    Sorry for the delay. I’ve added the -ms-overflow-y: hidden; property for the page-content class in custom.css. Please check your site in IE now.

    Best regards,
    Jack Richardson.

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    Viewing 14,520 results - 14,491 through 14,520 (of 16,143 total)
Viewing 30 posts - 14,491 through 14,520 (of 16,143 total)
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