Blanco – Product image is huge & no zoom feature

This topic has 16 replies, 4 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

  • Avatar: Megann
    Megann
    Participant
    June 16, 2015 at 20:08

    I am having trouble with my product image and the zoom feature. I had to update everything (plugin wordpress, woocommerce, and the Blanco theme with the recent woocomerce update/hacks) and now when I go to the individual product pages the image is huge. I can’t find what wrong and if I go to media and edit/just scale the image it doesn’t re-size or scale in the zoom feature.

    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 17, 2015 at 10:51

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Megann
    Megann
    Participant
    June 23, 2015 at 20:47

    I sent you the ftp and wp login did you get them, and if so are there any updates or news on those issues?

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    June 24, 2015 at 11:39

    Hello,

    Your FTP and wp-admin credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Megann
    Megann
    Participant
    June 25, 2015 at 23:38

    Here it is….

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 26, 2015 at 08:52

    Hello,

    Please provide us with correct WP Dashboard credentials as well.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Megann
    Megann
    Participant
    June 26, 2015 at 21:04

    Wp…

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 14:39

    Hello,

    I’ve reactivated your plugins and images are showing fine now.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Megann
    Megann
    Participant
    July 2, 2015 at 17:37

    Hi Jack,

    I cleared my cache and cookies but when I went to the website it is now throwing a 500 internal service error. I have not logged in to the site since you have worked on it.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 17:54

    Hello,

    500 internal service error is related to server configuration. You need contact your hosting provider support regarding it.

    Best regards,
    Jack Richardson.

    Avatar: Megann
    Megann
    Participant
    September 8, 2015 at 19:46

    Hi Jack,

    I updated my WordPress and WooCommerc (I didn’t update the theme) and the zoom feature went large again. Can you tell me which files those are under and/or how to fix it so I don’t have this keep happening. What can I do or not when I update this site. Please help me again.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 9, 2015 at 07:14

    Hello,

    Please give us correct WP Dashboard credentials.
    Also you need to update the theme to the latest version 3.3.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Megann
    Megann
    Participant
    October 1, 2015 at 16:47

    Okay I got everything updated

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 1, 2015 at 18:51

    Hello,

    I’ve reactivated the plugins and the issue has disappeared.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Megann
    Megann
    Participant
    July 25, 2017 at 18:36

    Hi Eva,

    I tried to go start a new question on the forum, but it wouldn’t let me so I have come back to my old support question. I just updated my Blanco theme to the new version 3.6.2 – July 17, 2017 and now my product images are not filling the entire image box on the horizontal product page? They are scaled smaller, but when I hover over them with the zoom feature they fill the entire box. I have made sure all the plugins and everything is updated, but not sure how to fix this.

    Here is an example of what I mean:
    http://www.solematesinc.com/product/frye-erica-stud-oxford/

    Meg

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2017 at 09:49

    Hello,

    You can go to WooCommerce > Settings > Products > Display > Image Size and set correct image size for the images. This post will help you to find out what size is ok for you https://docs.woocommerce.com/document/fixing-blurry-product-images/ After that install and activate Regenerate Thumbnails plugin and regenerate all the thumbnails (Tools > Regenerate thumbnails > All)
    Or
    add this code in custom css:

    .single-product  .product_layout_horizontal .product-images .main-image {text-align:center;}
    .single-product .product_layout_horizontal .product-images .main-image img {display:inline-block;}

    Regards

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