Visual Composer issue - by fulsadoom - on WordPress WooCommerce support

This topic has 9 replies, 5 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

  • Avatar: fulsadoom
    fulsadoom
    Participant
    June 29, 2015 at 10:42

    Hi,

    My website suddenly stopped displaying correctly on Chrome but looked fine in Firefox.

    Essential Grid didn’t load. Revolution Slider Text wasn’t displaying, and several Row background images and colors don’t display.

    To troubleshoot I’ve upgraded the plugins and theme to the latest. This corrected the Revolution Slider and Essential Grid issues but the Visual Composer backgrounds don’t load. Also, when I try to edit pages the content won’t save.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 12:20

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: fulsadoom
    fulsadoom
    Participant
    June 29, 2015 at 17:46

    Hi, please see the FTP and WP login credentials in the private content.

    thanks.

    Please, contact administrator
    for this information.
    Avatar: fulsadoom
    fulsadoom
    Participant
    June 29, 2015 at 17:55

    quick update on the FTP details below

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 19:15

    Hello,

    You set background color #f2f2f2 in the row settings for Timeline section and this color is shown on your page:
    http://prntscr.com/7msgqo

    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: fulsadoom
    fulsadoom
    Participant
    June 29, 2015 at 19:44

    thanks Jack.

    Things appear to be loading correctly now and I am able to edit and save with Visual Composer now.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    June 29, 2015 at 19:59

    Hello,

    You’re welcome!
    If you have any questions please feel free to contact us.

    Regards,
    Robert Hall.

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 14, 2015 at 05:59

    I had a forum question open for days elsewhere with no reply so I’m relocating it here in hopes this is a more appropriate thread. Here’s a short video showing the unresolved issue:

    https://www.dropbox.com/s/rju5xvt8wq9p8db/title_color.mp4?dl=0

    Also here’s a short video showing an unrelated issue. When I go to save settings from any changes to a Single Image block using Visual Composer it will not save. Video shows. But this only happens to the image blocks in VC not the text blocks as I can edit and save normally.

    https://www.dropbox.com/s/jj8ua0itlogac7e/VC_won%27tsave.mp4?dl=0

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 14, 2015 at 13:45

    Hello @shivas-irons,

    Please don’t duplicate your queries.
    Please check this topic https://www.8theme.com/topic/menu-3/page/2/#post-86347 where you were replied.

    Thank you.

    Regards,
    Eva Kemp.

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