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Revolution Slider Crashing while editing Slides

This topic has 10 replies, 4 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

g7studios

Participant

June 27, 2015 at 00:38

Hi,
For some reason Revolution Slider keeps crashing while I try to edit slides. I removed the install from wordpress plugins install and installed it from the theme download and it keeps crashing.

I haven’t seen this happen in any of the installs I have. It’s pretty strange.

#71963 Copied Theme version: WooPress 2.1 WooCommerce version: 2.3.11

9 Answers

Jack Richardson

Support staff

June 27, 2015 at 09:56

Hello,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#71987 Copied

g7studios

Participant

June 29, 2015 at 03:13

Attached is the info.

Please, contact administrator
for this information.

#72059 Copied

Jack Richardson

Support staff

June 29, 2015 at 10:32

Hello,

Please provide us with WP Dashboard credentials too.

Best regards,
Jack Richardson.

#72114 Copied

g7studios

Participant

June 29, 2015 at 18:26

Here it is. Please keep me updated with the process.

Please, contact administrator
for this information.

#72230 Copied

Robert Hall

Support staff

June 29, 2015 at 19:34

Hello,

I’ve just tried to edit slides and it’s working perfect.
Maybe provide screenshot for our better understanding and highlight what exactly you mean.

Regards,
Robert Hall.

#72246 Copied

g7studios

Participant

June 29, 2015 at 21:42

Basically after a few minutes of editing a slide the page goes blank. I have to keep restarting the edits. Please confirm. If I show you a screen shot all you will see is a black page. It is still happening.

#72266 Copied

Robert Hall

Support staff

June 30, 2015 at 08:23

Hello,

Try to disable third-party plugins, maybe one of them caused issue.

Regards,
Robert Hall.

#72295 Copied

g7studios

Participant

June 30, 2015 at 21:55

You were correct. It seems the Optimizely plugin is causing errors with Revolution Slider.

#72465 Copied

Eva Kemp

Support staff

June 30, 2015 at 22:22

Hello,

We’re glad the issue has been resolved.
If there are any questions feel free to contact us.

Regards,
Eva Kemp.

#72476 Copied
Tagged: editing slides, fix slider, revolution slider, slider crashing, woocommerce wordpress, wordpress template
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Revolution Slider Crashing while editing Slides

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