Forum Replies Created

Viewing 30 posts - 14,461 through 14,490 (of 16,143 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 23:00

    Hello,

    I’ve reuploaded theme files and now single product page works correctly.
    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 22:21

    Hello,

    I’ve commented this code:

    #default_products_page_container {
      width: 100% !important;
    }

    and edited this one:

    #products-grid.products_grid .product-grid {
      width: 220px !important;
    }

    Please check Shop page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 21:49

    Hello,

    The following code has been replaced in the wp-content/themes/blanco/wpsc-single_product.php file in line 433:
    <span><?php echo $product['price'] ?></span>
    with
    <?php if ($product['price'] !== "<span class='pricedisplay'>0.00 Руб</span>"): ?> <span><?php echo $product['price'] ?></span> <?php endif; ?>

    Please check Related products carousel in single product pages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 20:51

    Hello,

    Please add this code in custom.css file:

    .page-template-frontpage-php .banner .button {
       bottom: 40px !important;
    }
    a.button.etheme_add_to_cart_button.product_type_variable, #products-grid.products_grid .product-grid .btn-cont .button {
      background-color: red !important;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 20:45

    Hello,

    If you use sidebar then add this code in custom.css file:

    #default_products_page_container {
        width: 960px !important;
    }
    .with-sidebar #products-grid.products_grid.rows-count4 .product-image img {
        max-width: 220px;
        max-height: 220px;
        width: 200px !important;
        height: 300px !important;
    }
    .with-sidebar #products-grid.products_grid.rows-count4 .product-image {
        height: 220px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 17:37

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 16:26

    Hello,

    Please provide us with the code you want to add and give us FTP access (FTP host, FTP username, FTP password) or add the code yourself and we’ll assist you on customizing it for responsive design.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 15:22

    Hello,

    I’ve added this code in custom.css file:

    .no-sidebar #products-grid.products_grid.rows-count4 .product-image {
        height: 300px;
    }

    Please check Shop page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 15:06

    Hello,

    I’ve edited anchors in rows settings in your home page editor and the settings in Appearance > Menus. Please clear browser cache and check main menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 14:55

    Hello,

    You need to check your modifications in the child theme. If you activate parent Royal theme you’ll see sidebar is showing fine and there are no any issues. We don’t know what exactly you edited in your child theme, so that’s why you need to check it as the problem is caused by customization made in the child theme.

    Thank you for understanding.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 14:37

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 13:16

    Hello,

    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 12:40

    Hello,

    I’ve activated the plugins for you.
    Please check them.

    You need update the plugins to the latest versions. You can download them here:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 11:01

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 10:42

    Hello,

    The problem is caused by your server configuration.
    Please check what memory_limit value is set. If it’s low you should ask your host to increase it, also increase post_max_size and upload_max_filesize values. Make sure allow_url_fopen function is enabled.
    If everything is set correctly then provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 08:07

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 07:50

    Hello @rpalach,

    You have theme files in the directory wp-content/themes/cart. Delete “cart” folder to disable additional theme version in Appearance > Themes.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 07:45

    Hello,

    I’ve added this code to make images bigger:

    .no-sidebar #products-grid.products_grid.rows-count4 .product-image img {
      max-width: 300px;
      max-height: 300px;
    }

    and this one to fix the layout issue on Shop page:

    #default_products_page_container {
      width: 100% !important;
    }

    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 07:41

    Hello,

    I’ve reuploaded the theme. Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 07:35

    Hello,

    You have old versions of Revolution Slider, WPBakery Visual Composer plugins. Please update them and provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 07:19

    Hello,

    Please show on a screenshot how you’d like to change search results page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 07:17

    Hello,

    Please try to use this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:

    .page-wrapper {
      background-image: url('http://path_to_your_image') !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 07:02

    Hello,

    You can add custom links to the left side in the top bar, just add Text widget with your content into “Place in header top bar” area in Appearance > Widgets.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 06:59

    Hello,

    Please provide us WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 06:57

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 21:05

    Hello,

    Please contact your hosting provider support and ask them to provide you with FTP host, FTP user and FTP password.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 20:57

    Hello,

    I’ve replaced the code in wp-content/themes/blanco/wpsc-products_page.php in line 176:
    <p class="pricedisplay product_<?php echo wpsc_the_product_id(); ?>"><span id='product_price_<?php echo wpsc_the_product_id(); ?>' class="<?php if(wpsc_product_on_special()) echo 'currentprice'; ?> pricedisplay"><?php echo wpsc_the_product_price(); ?></span></p>
    with
    <?php if (wpsc_the_product_price() !== "0.00 Руб") : ?><p class="pricedisplay product_<?php echo wpsc_the_product_id(); ?>"><span id='product_price_<?php echo wpsc_the_product_id(); ?>' class="<?php if(wpsc_product_on_special()) echo 'currentprice'; ?> pricedisplay"><?php echo wpsc_the_product_price(); ?></span></p><?php endif; ?>

    Also the code has been replaced in the file wp-content/themes/blanco/code/products.php in lines 431 and 435:
    echo '<p class="pricedisplay"><span class="currentprice pricedisplay">'.$post_price.'</span></p>';
    with
    if (wpsc_the_product_price() !== '0.00 Руб'): echo '<p class="pricedisplay"><span class="currentprice pricedisplay">'.$post_price.'</span></p>';endif;
    and
    echo '<span>'.$post_price.'</span>';
    with
    if (wpsc_the_product_price() !== '0.00 Руб'): echo '<span>'.$post_price.'</span>';endif;

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 19:15

    Hello,

    You set background color #f2f2f2 in the row settings for Timeline section and this color is shown on your page:
    http://prntscr.com/7msgqo

    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 18:34

    Hello,

    Please show a screenshot what title you want to modify.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2015 at 18:30

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,461 through 14,490 (of 16,143 total)
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