Replies by Jack Richardson

Forum Replies Created

Viewing 30 posts - 14,431 through 14,460 (of 17,794 total)

← 1 2 3 … 481 482 483 … 592 593 594 →

Jack Richardson

Support staff

September 9, 2015 at 13:41

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#85651 Copied In reply to: Header info missing when viewing on iPhone 6

Jack Richardson

Support staff

September 9, 2015 at 13:40

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#85649 Copied In reply to: Hide category and tags

Jack Richardson

Support staff

September 9, 2015 at 13:40

Hello,

Are you updating plugins via WP Dashboard?
You need update them via FTP.
Connect to your server via FTP (using FileZilla client, for example), enter wp-content/plugins directory and overwrite plugin folder (for example “js_composer”) with the one you downloaded (extract the archive before).

Best regards,
Jack Richardson.

#85647 Copied In reply to: Updating Plugins

Jack Richardson

Support staff

September 9, 2015 at 13:38

Hello,

Please provide us with FTP credentials in private content.

Best regards,
Jack Richardson.

#85646 Copied In reply to: Trouble installing theme versions

Jack Richardson

Support staff

September 9, 2015 at 13:37

Hello,

Could you please upload your site files to some web host so we’ll be able to check the issue with price? And provide us with WP Dashboard credentials.

Thank you.

Best regards,
Jack Richardson.

#85645 Copied In reply to: Problems in Single Product Page

Jack Richardson

Support staff

September 9, 2015 at 13:35

Hello,

You can find shortcodes list in the documentation:
https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes

I’ve imported images for demo slider. Original sizes for them are 2560px × 480px.

Please show on a screenshot what exactly you want to customize in footer.

Thank you.

Best regards,
Jack Richardson.

#85644 Copied In reply to: Demo images and slider

Jack Richardson

Support staff

September 9, 2015 at 12:53

Hello,

Our demo site uses old Woocommerce version.
WooCommerce has removed that feature with quantity arrows in the recent update and replaced it with the number input type. And now there are no overrides in IDStore for this.

Please provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#85633 Copied In reply to: Problems in Single Product Page

Jack Richardson

Support staff

September 9, 2015 at 12:48

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#85629 Copied In reply to: Demo Content Problem

Jack Richardson

Support staff

September 9, 2015 at 12:40

Hello @Boutik,

1. I’ve updated translation files. Now “Shipping Address” is translated. Please check.

2. You can close the first category by editing wp-content/themes/royal/js/etheme.js file. Find and comment out line 1733
$this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

Best regards,
Jack Richardson.

#85627 Copied In reply to: Demo Data Won't Install

Jack Richardson

Support staff

September 9, 2015 at 12:36

Hello,

I’ve added “!important” to the code. Please clear browser cache and check now.

Best regards,
Jack Richardson.

#85625 Copied In reply to: Hide category and tags

Jack Richardson

Support staff

September 9, 2015 at 12:13

Hello,

I’ve added “!important” to the color value in the code.
Please check now.

Best regards,
Jack Richardson.

#85613 Copied In reply to: Mega Menu

Jack Richardson

Support staff

September 9, 2015 at 10:17

Hello,

I’ve set default slugs for all “Account Endpoints” in Woocommerce > Settings > Accounts tab.
Please check orders page now.

Best regards,
Jack Richardson.

#85599 Copied In reply to: Registration pages

Jack Richardson

Support staff

September 9, 2015 at 10:14

Hello,

Please clear browser cache and check Visual Composer editor now.

Best regards,
Jack Richardson.

#85597 Copied In reply to: Visual Composer Single Image not saving/retaining Link.

Jack Richardson

Support staff

September 9, 2015 at 10:12

Hello,

Sorry for a delay.

Please update the theme to the latest version and Woocommerce too as were said in the previous topic.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

This problem doesn’t persist in Legenda 2.9 version.

Best regards,
Jack Richardson.

#85596 Copied In reply to: Category filter is not working in backend
Jack Richardson

Support staff

September 9, 2015 at 10:00
Hello,

Please add this code in Global Custom CSS:

article.post a:hover { color: grey !important; } article.post h2 > a:hover { color: black !important; }

Best regards,
Jack Richardson.
#85591 Copied In reply to: Menu
Jack Richardson

Support staff

September 9, 2015 at 09:52

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#85589 Copied In reply to: Visual problem
Jack Richardson

Support staff

September 9, 2015 at 09:43
Hello,

Please add this code in custom.css:

.product_meta > span { display: none; }

Best regards,
Jack Richardson.
#85583 Copied In reply to: Hide category and tags
Jack Richardson

Support staff

September 9, 2015 at 09:41

Hello,

The logo is added via Text element. Please go to Static Block section and edit “footer-coffee” block, you’ll see the elements:
http://storage5.static.itmages.com/i/15/0909/h_1441787932_7584326_a102b790c3.png

Best regards,
Jack Richardson.

#85581 Copied In reply to: Trouble Installed Coffee Theme

Jack Richardson

Support staff

September 9, 2015 at 09:39

Hello,

So, is your issue resolved? May we close this topic?

Best regards,
Jack Richardson.

#85580 Copied In reply to: Change header font color

Jack Richardson

Support staff

September 9, 2015 at 09:38

Hello,

You’re using very old theme version which isn’t compatible with the latest Woocommerce version.
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#85579 Copied In reply to: Double Up in Cart
Jack Richardson

Support staff

September 9, 2015 at 09:36
Hello,

I’ve added this code in Theme Options > Custom CSS > Custom CSS for mobile:

.tbs.blog-description { display: block !important; width: 100%; }

Please check now.

Best regards,
Jack Richardson.
#85577 Copied In reply to: Header info missing when viewing on iPhone 6
Jack Richardson

Support staff

September 9, 2015 at 09:11

Hello,

As I see post_max_size value is still set to 8M http://storage8.static.itmages.com/i/15/0909/h_1441786144_4470364_2e28887b46.png .
Please ask your hosting provider to change it.

Thank you.
Best regards,
Jack Richardson.

#85570 Copied In reply to: I want to install demo site

Jack Richardson

Support staff

September 9, 2015 at 09:09

Hello,

Sorry, but I don’t see the text you want to translate in Cart page:
http://storage2.static.itmages.com/i/15/0909/h_1441786016_8122249_a210d429f3.png

Please show a screenshot where you found it.

Thank you.

Best regards,
Jack Richardson.

#85568 Copied In reply to: Translate problems in cart

Jack Richardson

Support staff

September 9, 2015 at 08:41

Hello,

As I see your site is shown fine now:
http://storage3.static.itmages.com/i/15/0909/h_1441784298_2933751_0b05bdd457.png

Please clarify the issue.

Thank you.
Best regards,
Jack Richardson.

#85558 Copied In reply to: Hide category and tags

Jack Richardson

Support staff

September 9, 2015 at 08:39

Hello,

Sorry, but I don’t see any issues with font in IE:
http://storage4.static.itmages.com/i/15/0909/h_1441784192_2237561_6c9b5374b8.png

What version are you using?
Please show a screenshot of the problem.

Thank you.

Best regards,
Jack Richardson.

#85557 Copied In reply to: FONTS SEEMS DIFFERENT ON IE

Jack Richardson

Support staff

September 9, 2015 at 08:17

Hello,

1. I’ve changed slider height. Please check it now.

2. Please update Visual Composer plugin to the latest version https://www.8theme.com/download-plugins/ and check blog section then.

Best regards,
Jack Richardson.

#85550 Copied In reply to: Demo install of "One Page" not looking the same as your demo…

Jack Richardson

Support staff

September 9, 2015 at 07:54

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ and check your site after that.

Best regards,
Jack Richardson.

#85546 Copied In reply to: Cart doesn't get updated after clicking "Add to cart"

Jack Richardson

Support staff

September 9, 2015 at 07:42

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#85543 Copied In reply to: Mobile: Cart page – Resizing issue

Jack Richardson

Support staff

September 9, 2015 at 07:41

Hello,

Yes, if you update original style.css the changes will be lost after theme update. You need make changes in custom.css file or in Theme Options > Custom CSS > Global Custom CSS.

Best regards,
Jack Richardson.

#85542 Copied In reply to: Thumbnails are not showing consistent on Shop Page

Jack Richardson

Support staff

September 9, 2015 at 07:40

Hello,

You need edit the page in Pages section and select “Disable” for “Show Page Heading” option on the right side of the editor.

Best regards,
Jack Richardson.

#85541 Copied In reply to: Customize Login Page
← 1 2 3 … 481 482 483 … 592 593 594 →

14,431–14,460 of 17,794 posts

Viewing 30 posts - 14,431 through 14,460 (of 17,794 total)

← 1 2 3 … 481 482 483 … 592 593 594 →

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