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Viewing 30 posts - 14,161 through 14,190 (of 16,146 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:40

    Hello @lornacrow,

    Please show us screenshots of the issue and provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:38

    Hello,

    Could you please show a screenshot of the issue for better understanding?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:33

    Hello,

    Try to use this code in style.css of your child theme to have full width for single product page:

    .col-md-9.product-content.sidebar-position-right {
      width: 100%;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:26

    Hello,

    Child theme doesn’t affect site loading. Have you tried solution from the articles provided in the previous post?

    Yes, you can update Woocommerce plugin.
    We recommend always to create a back up before each update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:24

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:23

    Hello,

    Seems you have index.htm in the site folder. Remove it and keep only index.php. We’ve fixed the issue with Google map on Contact Us page. Please check it.
    To make subscription form work I’ve installed the plugin MailChimp for WordPress Lite.
    Please check banners and subscription form now.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:14

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:12

    Hello,

    You can add links in Text widget to “Right side top bar area” in Appearance > Widgets:
    <div class="links li"><a href="http://link_to_your_page">Title</a></div>
    And add this code in Global Custom CSS:

    .topbar-widget .textwidget:after {
        content: "I";
        font-family: "Open Sans",sans-serif;
        display: inline-block;
        width: 1px;
        height: 8px;
        margin: 2px 12px 0px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 11:55

    Hello,

    Sorry for a delay.
    We’ll fix the issue in the next theme update. If developers provide us with the fix earlier we’ll notify you.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 11:54

    Hello,

    The problem is caused by the code added in your .htaccess file:

    RewriteCond %{HTTP_REFERER} !^$
    RewriteCond %{HTTP_REFERER} !^http://mycustomvape.zensoftware.com/.*$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://mycustomvape.zensoftware.com$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://vaporbubbler.zensoftware.com/.*$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://vaporbubbler.zensoftware.com$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://www.mycustomvape.zensoftware.com/.*$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://www.mycustomvape.zensoftware.com$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://www.vaporbubbler.zensoftware.com/.*$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://www.vaporbubbler.zensoftware.com$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://www.zensoftware.com/.*$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://www.zensoftware.com$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://zensoftware.com/.*$      [NC]
    RewriteCond %{HTTP_REFERER} !^http://zensoftware.com$      [NC]
    RewriteRule .*\.(jpg|jpeg|gif|png|bmp)$ - [F,NC]

    Remove it and the images will show.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 10:04

    Hello,

    Unfortunately such classes aren’t written in the documentation. Actually they should be added in pages by default when you import templates via Theme Options > Import/Export.

    If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 09:59

    Hello,

    Please try to use this code in custom.css file:

    .container-fluid > .navbar-header {
      padding-top: 30px;
    }
    .header-type-12 .navbar-collapse .menu > li > a {
      padding: 11px 17px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 09:42

    Hello,

    This link http://www.werone.co/signup_files/sample.pdf redirects to http://www.werone.co/index.php . Please check if the link is correct.
    As I see this page http://werone.co/eng/2015/07/12/book-download-who-we-are-cosmic-awareness/ is shown fine. I don’t see a product in the content.
    Also please give us full access to WP Dashboard and not only to “My Account” page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 09:37

    Hello,

    Could you please give us access to FTP as well?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 09:23

    Hello,

    There was an odd { in the code

    @media only screen and (max-width: 480px){
    .products-grid .product { {
    width: 50% !important;
    }}

    I’ve edited it. Now check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 09:09

    Hello,

    Unfortunately we can’t replicate the issue.
    Please try to check the site with other device and other Internet provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 09:07

    Hello,

    Please try to use this code in custom.css:

    .wpb_content_element.products-tabs.not-column-inherit.tabs {
      margin-left: 40px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 09:03

    Hello,

    Please add this code in custom.css:

    @media (max-width: 480px) {.et-tooltip, .tp-caption.randomrotate.start {
      display: none;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 08:58

    Hello,

    Please provide us with correct email address in private content.

    Regards,
    Eva Kemp.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 08:57

    Hello,

    The issue with map and newsletter link has been fixed. Please check it.
    You’re using old plugins. Please update them https://www.8theme.com/download-plugins/ and check testimonials after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 08:21
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 08:09

    Hello,

    I didn’t see any blank spaces.
    Please show a screenshot and provide us with wp dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 08:08

    Hello,

    I’ve added this code in custom.css in Appearance > Editor:

    .et-mobile-menu li a {
      color: #fff !important;
    }
    
    .menu > li > a {
        color: #000 !important;
    }

    Please check your menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 07:48

    Hello,

    As I see you didn’t update required plugins. Please download them at this link https://www.8theme.com/download-plugins/ and update the plugins via FTP.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 07:39

    Hello,

    I’ve checked your site with Android tablet and it’s scrolling properly there.
    Please specify what device you’re checking with.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 07:33

    Hello,

    Could you please clarify the issue with subscribe box and fonts? Please show a screenshot for better understanding.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 07:29

    Hello,

    Are you talking about this banner http://storage2.static.itmages.com/i/15/0714/h_1436855238_9132216_f60442b148.png ?
    This is a slider and you can edit it in wp dashboard > Revolution Slider > enter slider Settings > “Edit Slides” button.
    Unfortunately there is no such feature for blog page.
    Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 07:23

    Hello,

    Footer block is placed in Static Block section. You need edit it there and replace Twitter widget with text element and add mailchimp shortcode.
    If you have difficulties please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 07:18

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 07:17

    Hello,

    Sorry but I don’t see any issues with mega menu. Could you please show a screenshot?
    Are you resizing browser window or checking on different devices?
    If you’re resizing a browser then you need to reload a page.

    To remove “Website” field from contact form you need edit the file wp-content/themes/classico/framework/shortcodes/contact_form.php (line 42) and remove the code

    <div class="form-group">
     <p class="form-name">
     <label for="contact-website" class="control-label"><?php _e('Website', ET_DOMAIN) ?></label>
     <input type="text" name="contact-website" class="form-control" id="contact-website">
     </p>
     </div>

    To remove captcha you need comment or delete the code in the same file (line 16):

    $captcha_instance = new ReallySimpleCaptcha();
    $captcha_instance->bg = array( 190, 190, 190 );
    $word = $captcha_instance->generate_random_word();
    $prefix = mt_rand();
    $img_name = $captcha_instance->generate_image( $prefix, $word );
    $captcha_img = ET_BASE_URI . ET_CODE . 'tmp/' . $img_name;

    and the file wp-content/themes/classico/framework/theme-functions.php (line 804) comment the code $captcha_instance = new ReallySimpleCaptcha();

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,161 through 14,190 (of 16,146 total)
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