Forum Replies Created

Viewing 30 posts - 13,321 through 13,350 (of 17,794 total)
1 2 3 … 444 445 446 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Did you contact your hosting provider?
    Please ask them to investigate this problem as I mentioned in the previous post.

    Thank you.

    Best regards,
    Jack Richardson.

    #92678 Copied In reply to: ajax error when saving Revolution slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately there is no option to show popup window only on certain pages.
    To enable VC editor in Static Blocks, go to WP Dashboard > Visual Composer > General Settings > Content Types and tick “Static Blocks”.
    The option “open popup on enter” allows popup window to appear every time your site is visited.
    The option “enable promo popup” allows to show or hide “Newsletter” link in the top bar.

    To change popup background use this code in Theme Options > Custom CSS > Global Custom CSS:

    .white-popup-block {
    background: white;
}

    Best regards,
    Jack Richardson.

    #92677 Copied In reply to: Promo Popup controls and options
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please specify what difficulties you’re experiencing.
    Also I’ve added this code in Global Custom CSS so the drop down menu is working fine now:

    .menu .nav-sublist-dropdown {
   top: 54px;
}

    Please check it.

    Best regards,
    Jack Richardson.

    #92672 Copied In reply to: Mega menu options not showing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem may be caused to ModSecurity or files permissions on your server.
    You should check it with hosting provider.
    Also refer to this article:
    http://stackoverflow.com/questions/21335557/ajax-error-parsererror-in-wordpress

    Best regards,
    Jack Richardson.

    #92670 Copied In reply to: ajax error when saving Revolution slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” in line 1918), to change links you need edit the code, for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank"> and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.

    To add icons to other page you can use shortcode [share].

    Best regards,
    Jack Richardson.

    #92665 Copied In reply to: Social Media Icons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You need ask your hosting provider to increase PHP Max Input Vars value to 5000.
    After that try to save menu items.

    Best regards,
    Jack Richardson.

    #92664 Copied In reply to: Royal theme – desktop menu – no of items limiations?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/classico/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/classico/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    Best regards,
    Jack Richardson.

    #92655 Copied In reply to: template woocommerce outdated
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1./2. Did you translate Woocommerce plugin?
    Please refer to documentation:
    https://docs.woothemes.com/document/woocommerce-localization/ (6. Translating with PoEdit)

    3. You need edit the file wp-content/themes/legenda/header.php (starting from line 173) and add your code.

    Best regards,
    Jack Richardson.

    #92653 Copied In reply to: MInor Problems
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    This requires additional customization which is beyond our basic support scope.
    If you have necessary knowledge you need edit the file header.php and customize it to your needs.

    Best regards,
    Jack Richardson.

    #92652 Copied In reply to: header-top header-top-variant4 and row-header-variant2"
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in custom.css file:

    tr.tax-rate.tax-rate-ca-bc-pst-7-2 td {
    text-align: right !important;
}

    Best regards,
    Jack Richardson.

    #92651 Copied In reply to: Checkout order
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #92650 Copied In reply to: "The parent theme could not be found…"
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see some files/folders in home directory of your site have “root” owner and incorrect permissions so it may occur problems with site displaying. In this case you need to contact your hosting provider support to fix the issue with files owner and permissions.

    Best regards,
    Jack Richardson.

    #92633 Copied In reply to: Theme not loading on desktop, but is loading on mobile
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can download the latest theme version here http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (you need to be logged in with your envato account).

    Best regards,
    Jack Richardson.

    #92598 Copied In reply to: issue with recent order in my account page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please clear browser cache and check the site now. Icons are shown:
    http://storage7.static.itmages.com/i/15/1008/h_1444323486_5876678_04a5d4535f.png

    Best regards,
    Jack Richardson.

    #92591 Copied In reply to: Missing Icons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see your site is displaying blank page. It may be caused by your customizations in the wp-content/themes/royal/functions.php file. You can also turn on debug mode by changing line 81 to define('WP_DEBUG', true); in the wp-config.php file to see all errors on your site.

    Best regards,
    Jack Richardson.

    #92574 Copied In reply to: Add a botton at the product page layout .php
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You need to delete the folder “cache” itself in the directory wp-content.

    Best regards,
    Jack Richardson.

    #92573 Copied In reply to: Missing Icons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see your cache plugin is still active and it occurs difficulties to make any changes while cache is active. So please deactivate it and delete cache folder in wp-content directory on your server. After that notify us to continue investigation.
    Thank you.

    Best regards,
    Jack Richardson.

    #92556 Copied In reply to: Missing Icons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    There was the problem with menu cache in the theme. We’ve disabled it in your child theme. Now the menu is working fine. Please check your site.

    Best regards,
    Jack Richardson.

    #92545 Copied In reply to: Menu doesn't update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We are working on your query.
    We’ll let you know as soon as possible.
    Thank you.

    Best regards,
    Jack Richardson.

    #92534 Copied In reply to: Missing Icons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can translate “Your Order” string in the wp-content/themes/legenda/woocommerce/checkout/form-checkout-quick.php file in line 67, “Shipping and Handling” in the wp-content/themes/legenda/woocommerce/cart/cart-shipping.php file in line 22 and “Cart Subtotal” in the wp-content/themes/legenda/woocommerce/checkout/review-order.php file in line 50.

    Best regards,
    Jack Richardson.

    #92530 Copied In reply to: Not able to translate all strings?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You have PHP Max Input Vars value set to 1000, ask your hosting provider to set it to 5000. You can see it in Woocommerce > System Status:
    http://storage2.static.itmages.com/i/15/1008/h_1444307736_8976641_1f040bbcf7.png

    Best regards,
    Jack Richardson.

    #92516 Copied In reply to: Ultimate Addons for Visual Composer – updating to Version 3.13.4 causes errors..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please read our documentation how to create footer correctly:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Best regards,
    Jack Richardson.

    #92493 Copied In reply to: Footer widgets being displayed horizontally not vertically whatever we do.??
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please take our apologies for the delay.
    Our theme is based on bootstrap but it doesn’t use all of bootstrap elements and features. As you can see our demo buttons have no dropdown options by default. If you want to create buttons with dropdown you need to make the following customization:
    1. Add the code in the wp-content/themes/royal/framework/theme-functions.php file in line 44:
    wp_enqueue_script('bootstrap', get_template_directory_uri().'/js/bootstrap.min.js');

    2. Upload bootstrap.min.js file from bootstrap archive to the wp-content/themes/royal/js folder.

    Best regards,
    Jack Richardson.

    #92467 Copied In reply to: bootstrap element not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please clarify the issue with more details.
    Are unable to add menu items?
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #92463 Copied In reply to: Ultimate Addons for Visual Composer – updating to Version 3.13.4 causes errors..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve just checked your site and footer is shown when Post Grid is present:
    http://storage2.static.itmages.com/i/15/1008/h_1444296212_8024016_0d494cc183.png

    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    #92451 Copied In reply to: Footer will not show when post grid is added to page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please use this code:

    .carousel {
   height: 500px !important;
}

    Best regards,
    Jack Richardson.

    #92437 Copied In reply to: Product Details Overlapping When Viewinig in iPad
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You have to translate this text in wp-content/themes/royal/woocommerce/loop/no-products-found.php (line 16).

    Best regards,
    Jack Richardson.

    #92433 Copied In reply to: Can not translate certain strings
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You were replied in the previous topic that you need to edit the file wp-content/themes/royal/framework/theme-functions.php (find the section “! Registration Form” in line 1275) and add code for Facebook login there.

    Best regards,
    Jack Richardson.

    #92430 Copied In reply to: I won't to add facebook login
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can create custom sidebar and add needed widgets https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas , then select Widget Area in the page editor in “Page Layout” box.

    Best regards,
    Jack Richardson.

    #92428 Copied In reply to: Custom Posts types – right side panel – recent posts and archive links
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can use “My Account” page of Woocommerce.
    Please read more here:
    https://docs.woothemes.com/document/configuring-woocommerce-settings/#section-1 (6. Accounts).

    Best regards,
    Jack Richardson.

    #92427 Copied In reply to: How to customize one JOIN form label?
  • 1 2 3 … 444 445 446 … 592 593 594
    13,321–13,350 of 17,794 posts
Viewing 30 posts - 13,321 through 13,350 (of 17,794 total)
1 2 3 … 444 445 446 … 592 593 594