Forum Replies Created

Viewing 30 posts - 13,231 through 13,260 (of 17,794 total)
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  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #93529 Copied In reply to: MInor Problems
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can create a page and use “Post Grid” element in Visual Composer to show posts only from the specific category.

    To show specific sidebar you need to create a custom sidebar area in Appearance > Widgets https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas and then select this sidebar in your page editor in “Widget Area” field on the right side.

    Best regards,
    Jack Richardson.

    #93527 Copied In reply to: Second Blog Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    In this case we recommend you to revert back to older version from your back up.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    #93526 Copied In reply to: How to insert a text area in Royal Check Out Page?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but we can’t replicate the issue you described. Is your client using updated browser version?
    Try to use another browser and check the editor there.

    Best regards,
    Jack Richardson.

    #93498 Copied In reply to: Bugs after update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve removed the file wp-content/themes/royal/vc_templates/vc_row.php and enabled “Full page sections” option in the page editor. Please clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    #93497 Copied In reply to: Royal Phone skin "problem" with menu.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #93491 Copied In reply to: Issue with static block footer variant
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to use this code in 8Theme Options > Styling > Custom CSS > Custom CSS for desktop:

    .container {
    width: 1250px;
}

    Best regards,
    Jack Richardson.

    #93487 Copied In reply to: page width on home page not the same as blog or shop widths
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We need FTP access to check the files.
    Please check if you removed the wp-content/themes/woopress/vc_templates/vc_row.php file. Delete it and check menu after that.

    Best regards,
    Jack Richardson.

    #93471 Copied In reply to: one page navigation not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve renamed your old theme version to “legenda_old” in the directory wp-content/themes and uploaded new theme version. Now icons are shown.
    Please clear browser cache and check.
    If you want to get old version back, just remove the current folder “legenda” rename “legenda_old”.

    Best regards,
    Jack Richardson.

    #93468 Copied In reply to: EGIFS missing from Legenda Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Yes, we need admin access to wordpress.
    Please create a separate FTP account for us and give access only to one web site.

    Best regards,
    Jack Richardson.

    #93466 Copied In reply to: legenda update problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please use this css code:

    .top-bar a, .login-link:before, .register-link:before, .top-bar .languages-area, .top-bar .wishlist-link a span:hover {
    color: black !important;
}

    Best regards,
    Jack Richardson.

    #93463 Copied In reply to: MInor Problems
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You created empty FTP account for us. Please give us permissions to view all site files.

    Thank you.
    Best regards,
    Jack Richardson.

    #93460 Copied In reply to: Some Categories and Product Pages are shifted to the right
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    #93459 Copied In reply to: When i add to cart a product then page is refreshing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The credentials are incorrect. Please provide us with the correct ones.

    Best regards,
    Jack Richardson.

    #93458 Copied In reply to: mobile menu / hidden top / right side panel not work
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Let us know if further assistance is required.

    Thank you.
    Best regards,
    Jack Richardson.

    #93457 Copied In reply to: Blanco description tab
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in child style.css file:

    .woocommerce-checkout #payment {
    background: transparent;
}

    Best regards,
    Jack Richardson.

    #93456 Copied In reply to: Remove highlighting in payment options
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Is your issue resolved now?

    Best regards,
    Jack Richardson.

    #93453 Copied In reply to: Product alignment issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. You can upload logo in Blanco – Theme Settings > Header > Logo image URL.

    2. You can download plugins at this link https://www.8theme.com/download-plugins/ .

    3. Please clarify with more details what options you’re talking about.

    Best regards,
    Jack Richardson.

    #93452 Copied In reply to: Need help with recently set up Blanco powered WordPress site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve activated child theme and selected “Main Menu” in Appearance > Menus > Manage Locations.
    Please check your site now. If there are still any problems please clarify what exactly “breaks”.

    Also if you use child theme you can make all style customizations in the wp-content/themes/blanco-child/style.css file. Therefore custom.css in parent theme works too if it’s activated in theme options.

    I also see there is other stylesheets and css folders etc. Shall I need to pull all these in?

    No, you don’t need to copy all other stylesheets and css folders.

    Best regards,
    Jack Richardson.

    #93434 Copied In reply to: "The parent theme could not be found…"
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pavel,

    Updates 2.9.1 and 2.9.2 contain fixes in the vc.php file.

    Best regards,
    Jack Richardson.

    #93377 Copied In reply to: Image not saving in visual composer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chup,

    Please update the theme to the latest version 2.9.2 and after check Visual Composer editor.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    #93375 Copied In reply to: Image not saving in visual composer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. This message is standard WordPress error message and you can translate in the wp-includes/user.php file in line 155.

    2. The reason was that option “Enable languages area” in Theme Options > Header was disabled, so I’ve enabled it and added text widget in Appearance > Widgets > Place in header top bar.

    3. I’ve added the css code in your custom.css:

    .top-bar {
    background-color: black !important;
}

    Best regards,
    Jack Richardson.

    #93365 Copied In reply to: MInor Problems
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @roosalbe,

    Please provide us with FTP and WP Dashboard credentials in private content.
    Also clarify what the exact issues are with Post Grid and Media Grid elements.

    Thank you.

    Best regards,
    Jack Richardson.

    #93324 Copied In reply to: PostGrid and Media grid not working anymore since update of 10th of octobre
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    These warnings
    Warning: file_exists(): open_basedir restriction in effect. File(/.) is not within the allowed path(s): (/home/cosmoind:/usr/lib/php:/usr/local/lib/php:/tmp)
    are related to server configuration.
    Please refer to these articles:
    http://www.agentwp.com/open_basedir-restriction-in-effect-error-in-wordpress
    https://wordpress.org/support/topic/open_basedir-restriction-in-effect-1

    You should contact your hosting provider concerning this issue.

    Best regards,
    Jack Richardson.

    #93312 Copied In reply to: data not importing correctly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Now you can add css code editor blocks in Theme Options > Custom CSS and you need deactivate custom.css file (if you don’t have it among the files) in Theme Options > Custom CSS > Enable Custom CSS > Off.

    Best regards,
    Jack Richardson.

    #93311 Copied In reply to: Connection error after 2.3 update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. Please make sure you deleted the file wp-content/themes/royal/vc_templates/vc_row.php. After that check the editor.

    2. Please check documentation https://www.8theme.com/demo/docs/royal/#!/3_one_page . One page configuration has changed in the recent theme version.

    Best regards,
    Jack Richardson.

    #93308 Copied In reply to: Bugs after update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please make sure you deleted the file wp-content/themes/royal/vc_templates/vc_row.php. After that check the page.

    Best regards,
    Jack Richardson.

    #93306 Copied In reply to: Royal Phone skin "problem" with menu.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #93279 Copied In reply to: Single image doesn't save after vc 4.7.4 update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP and WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    #93278 Copied In reply to: Child Theme Files for Legenda
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jamaliah,

    Your request is unclear.
    Are you unable to install demo data?
    Please provide us with FTP and WP Dashboard credentials, and we’ll help you.

    Best regards,
    Jack Richardson.

    #93275 Copied In reply to: Install The Ecommerce example
  • 1 2 3 … 441 442 443 … 592 593 594
    13,231–13,260 of 17,794 posts
Viewing 30 posts - 13,231 through 13,260 (of 17,794 total)
1 2 3 … 441 442 443 … 592 593 594