Forum Replies Created

Viewing 30 posts - 13,261 through 13,290 (of 17,794 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @gregory,

    When you install demo data basic pages like Contact, Blog, About, are also installed.
    Please read our documentation how to do this:
    https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please download Legenda version 2.9.2 and update the theme. This problem is fixed there.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Login credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Child theme can be created as described in WordPress article:
    https://codex.wordpress.org/Child_Themes

    Please follow it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in custom.css file:

    li.menu-item.menu-item-type-taxonomy.menu-item-object-product_cat.menu-item-13251 > a {
        color: red !important;
    }

    Now only “New” menu item has red color.

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve set to show 4 posts on a page in Settings > Reading > Blog pages show at most. Please check Blog page now. Also you have the link to view more posts http://storage2.static.itmages.com/i/15/1012/h_1444651518_1598762_b94a93a7c2.png .

    As I see posts are shown on home page:
    http://storage5.static.itmages.com/i/15/1012/h_1444651627_2376741_aaa2120822.png

    Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @fabienne and @jamaliah,

    To disable count in category you need to comment the code in the wp-content/themes/legenda/woocommerce/content-product_cat.php file in lines 64, 65:

    if ( $category->count > 0 )
    echo apply_filters( 'woocommerce_subcategory_count_html', ' (' . $category->count . ')', $category );

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve uploaded the vc.php file in the wp-content/themes/legenda/framework directory.
    Please check visual composer editor now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve regenerated thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ .
    Please clear browser cache and check images now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please delete the folder “cache” on a server in the directory wp-content again and check the icons after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please show us Blog page and provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    To show menu background you need use header type where menu is located under the header, for example header type 6 or 7 or 8.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The issue persists with default WordPress theme too (activate Twenty Fifteen theme and check).
    We updated VC plugin due to requirements of Envato and urgent XSS security vulnerability in the Visual Composer WordPress plugin versions prior to 4.7.4. Seems their update has some bugs which are causing this problem. To resolve it you need contact VC plugin authors as our theme doesn’t affect it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see on desktop view the logo font is still “Georgia” despite your changes in custom.css (screenshot http://prntscr.com/8qdu4w ). Please read this article regarding the custom font installation https://www.8theme.com/blog/how-to-add-custom-fonts-in-wordpress-themes/

    3) When loading my website using mobile phone, the home page appear straight in the middle instead from the top.

    Sorry but this request is not quite clear, mobile version is loading without problems and there are no options in theme to change page loading direction.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The issue persists with default WordPress theme too (activate Twenty Fifteen theme and check).
    We updated VC plugin due to requirements of Envato and urgent XSS security vulnerability in the Visual Composer WordPress plugin versions prior to 4.7.4. Seems their update has some bugs which are causing this problem. To resolve it you need contact VC plugin authors as our theme doesn’t affect it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please change previously provided css code to the following:

    #main-nav > ul > li > a{
    font-family: Lobster !important;
    }

    And try this css code to set up Marcellus font for all remaining text:

    body, h1, h2, h3, h4, h5, h6 {
    font-family: Marcellus !important;
    }

    Also don’t forget to clear cache on your server to see the changes immediately.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve disabled image cropping in Theme Options > Products Page Layout.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve updated your theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please take our apologies but you need to add product gallery images manually.
    Furthermore we strongly recommend to make full backup of your site including database before any update process.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. Try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .banner.hover-fade img {
      height: 200px;
    }
    .banner .banner-content p {
        width: 320px;
        font-size: 13px !important;
    }

    2. I’ve edited your code in custom.css file to:

    @media (min-width: 1200px){.home #owl-testimonials .row:first-child{
        width: 900px;
        float: left;
    }
    .home #owl-testimonials .row:last-child{
        width: 300px;
        float: right;
    }
    #owl-testimonials .row:first-child .quote{
        width: 32.333333%;
    }
    #quote-15210{
    width: 100%;
    }
    
    /* testimonials*/
    
    blockquote.testimonials-text{
        height: 370px;
    }}

    Please check testimonials now.

    3. Use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .banner img {
        height: 200px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to add the following css code in Theme Options > Custom CSS > Custom CSS for mobile:

    .fixed-header-area {
    display: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You forgot to provide your site name.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Thank you for your notification. We’ll take it into our account and make necessary changes as soon as possible.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We can’t access your site. The error is “This webpage is not available”.
    Please check if you spelled domain name correctly.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @darnoldussen,

    Did you make any changes in the theme files?
    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

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    13,261–13,290 of 17,794 posts
Viewing 30 posts - 13,261 through 13,290 (of 17,794 total)