Forum Replies Created

Viewing 30 posts - 11,641 through 11,670 (of 16,212 total)
1 2 3 … 388 389 390 … 539 540 541
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 12:02

    Hello @golf,

    Sorry for the delay.
    I’ve sent the latest theme version 2.3 to your email address.
    Please check it.

    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    #93562 Copied In reply to: Compatibility with Visual Composer 4.7
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 11:57

    Hello,

    Please take our apologies, but we don’t provide support for 3rd-party plugins and don’t guarantee full compatibility of them with the theme.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    #93558 Copied In reply to: Conflict with Woocommerce Bulk Edit Variations… Prices not dispaying correctly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 11:48

    Hello,

    I’ve just tried to edit text in a slide and the changes are saved successfully. I don’t see any issues.
    Try to clear browser cache and check again.

    Thank you.
    Best regards,
    Jack Richardson.

    #93554 Copied In reply to: Home Page Main Slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 11:43

    Hello,

    Try to use this code in Global Custom CSS:

    hr.break {
   background: #e6e6e6 !important;
}

    Write your color value.

    Best regards,
    Jack Richardson.

    #93550 Copied In reply to: How to remove double header and social icons in WooPress
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 11:41

    Hello @Jose Noa,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #93549 Copied In reply to: VISUAL COMPOSER 4.7.4
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 11:40

    Hello,

    If you want to create Post_based Slider please refer to Rev. Slider documentation:
    http://www.themepunch.com/revslider-doc/post-based-slider/

    Thank you.
    Best regards,
    Jack Richardson.

    #93548 Copied In reply to: Testimonials in Revolution Slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 10:43

    Hello @Jose Noa,

    Is your issue resolved?

    Best regards,
    Jack Richardson.

    #93532 Copied In reply to: VISUAL COMPOSER 4.7.4
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 10:41

    Hello,

    Please give us correct WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    #93531 Copied In reply to: EGIFS missing from Legenda Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 10:40

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #93529 Copied In reply to: MInor Problems
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 10:36

    Hello,

    You can create a page and use “Post Grid” element in Visual Composer to show posts only from the specific category.

    To show specific sidebar you need to create a custom sidebar area in Appearance > Widgets https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas and then select this sidebar in your page editor in “Widget Area” field on the right side.

    Best regards,
    Jack Richardson.

    #93527 Copied In reply to: Second Blog Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 10:33

    Hello,

    In this case we recommend you to revert back to older version from your back up.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    #93526 Copied In reply to: How to insert a text area in Royal Check Out Page?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 09:09

    Hello,

    Sorry, but we can’t replicate the issue you described. Is your client using updated browser version?
    Try to use another browser and check the editor there.

    Best regards,
    Jack Richardson.

    #93498 Copied In reply to: Bugs after update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 09:07

    Hello,

    I’ve removed the file wp-content/themes/royal/vc_templates/vc_row.php and enabled “Full page sections” option in the page editor. Please clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    #93497 Copied In reply to: Royal Phone skin "problem" with menu.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 08:52

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #93491 Copied In reply to: Issue with static block footer variant
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 08:46

    Hello,

    Try to use this code in 8Theme Options > Styling > Custom CSS > Custom CSS for desktop:

    .container {
    width: 1250px;
}

    Best regards,
    Jack Richardson.

    #93487 Copied In reply to: page width on home page not the same as blog or shop widths
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:57

    Hello,

    We need FTP access to check the files.
    Please check if you removed the wp-content/themes/woopress/vc_templates/vc_row.php file. Delete it and check menu after that.

    Best regards,
    Jack Richardson.

    #93471 Copied In reply to: one page navigation not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:53

    Hello,

    I’ve renamed your old theme version to “legenda_old” in the directory wp-content/themes and uploaded new theme version. Now icons are shown.
    Please clear browser cache and check.
    If you want to get old version back, just remove the current folder “legenda” rename “legenda_old”.

    Best regards,
    Jack Richardson.

    #93468 Copied In reply to: EGIFS missing from Legenda Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:39

    Hello,

    Yes, we need admin access to wordpress.
    Please create a separate FTP account for us and give access only to one web site.

    Best regards,
    Jack Richardson.

    #93466 Copied In reply to: legenda update problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:37

    Hello,

    Please use this css code:

    .top-bar a, .login-link:before, .register-link:before, .top-bar .languages-area, .top-bar .wishlist-link a span:hover {
    color: black !important;
}

    Best regards,
    Jack Richardson.

    #93463 Copied In reply to: MInor Problems
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:32

    Hello,

    You created empty FTP account for us. Please give us permissions to view all site files.

    Thank you.
    Best regards,
    Jack Richardson.

    #93460 Copied In reply to: Some Categories and Product Pages are shifted to the right
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:29

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    #93459 Copied In reply to: When i add to cart a product then page is refreshing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:28

    Hello,

    The credentials are incorrect. Please provide us with the correct ones.

    Best regards,
    Jack Richardson.

    #93458 Copied In reply to: mobile menu / hidden top / right side panel not work
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:24

    Hello,

    Let us know if further assistance is required.

    Thank you.
    Best regards,
    Jack Richardson.

    #93457 Copied In reply to: Blanco description tab
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:23

    Hello,

    Please add this code in child style.css file:

    .woocommerce-checkout #payment {
    background: transparent;
}

    Best regards,
    Jack Richardson.

    #93456 Copied In reply to: Remove highlighting in payment options
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:12

    Hello,

    Is your issue resolved now?

    Best regards,
    Jack Richardson.

    #93453 Copied In reply to: Product alignment issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 07:11

    Hello,

    1. You can upload logo in Blanco – Theme Settings > Header > Logo image URL.

    2. You can download plugins at this link https://www.8theme.com/download-plugins/ .

    3. Please clarify with more details what options you’re talking about.

    Best regards,
    Jack Richardson.

    #93452 Copied In reply to: Need help with recently set up Blanco powered WordPress site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 22:16

    Hello,

    I’ve activated child theme and selected “Main Menu” in Appearance > Menus > Manage Locations.
    Please check your site now. If there are still any problems please clarify what exactly “breaks”.

    Also if you use child theme you can make all style customizations in the wp-content/themes/blanco-child/style.css file. Therefore custom.css in parent theme works too if it’s activated in theme options.

    I also see there is other stylesheets and css folders etc. Shall I need to pull all these in?

    No, you don’t need to copy all other stylesheets and css folders.

    Best regards,
    Jack Richardson.

    #93434 Copied In reply to: "The parent theme could not be found…"
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 18:36

    Hello @Pavel,

    Updates 2.9.1 and 2.9.2 contain fixes in the vc.php file.

    Best regards,
    Jack Richardson.

    #93377 Copied In reply to: Image not saving in visual composer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 18:34

    Hello @chup,

    Please update the theme to the latest version 2.9.2 and after check Visual Composer editor.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    #93375 Copied In reply to: Image not saving in visual composer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 18:13

    Hello,

    1. This message is standard WordPress error message and you can translate in the wp-includes/user.php file in line 155.

    2. The reason was that option “Enable languages area” in Theme Options > Header was disabled, so I’ve enabled it and added text widget in Appearance > Widgets > Place in header top bar.

    3. I’ve added the css code in your custom.css:

    .top-bar {
    background-color: black !important;
}

    Best regards,
    Jack Richardson.

    #93365 Copied In reply to: MInor Problems
  • 1 2 3 … 388 389 390 … 539 540 541
    Viewing 11,670 results - 11,641 through 11,670 (of 16,212 total)
Viewing 30 posts - 11,641 through 11,670 (of 16,212 total)
1 2 3 … 388 389 390 … 539 540 541

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