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Topic: VISUAL COMPOSER 4.7.4

Tagged: Visual Composer

Jose Noa

Participant

October 11, 2015 8:00 pm

Hello , I received a recommendation from Visual Composer envato to update to the current version 4.7.4 . to correct a problem .
I followed the steps , but I get errors qque not find a way to solve.
I need help please.
Thank you.
Regards.
Joseph
Site URL: hidden
Theme version: 2.4

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Stan Russell

Participant

October 12, 2015 8:55 am

Hello Jose Noa,

please download Visual Composer from our plugin downloads section here: http://www.8theme.com/download-plugins/
After that update using Dashboard or FTP and let us know results.

Regards,
Stan Russell.

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Jose Noa

Participant

October 12, 2015 7:40 pm

Well, I’ve done carefully FTP installation of pluguin Visual Composer. Now there are no errors , the web gets its contents, but in the Dashboard I can not do EDIT http://prntscr.com/8qjyyu
Any help please .
Thank you.
Regards.
Joseph

P.D. For private data you step ADMIN access so they can check .
Site URL: hidden
Theme version: 2.4

Content is visible for topic creator and
support staff only.

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Robert Hall

Support staff

October 12, 2015 9:42 pm

Hello,

I’ve checked column settings and it’s working perfect. Please see screenshot: http://prntscr.com/8qlupl
Is your issues solved now?

Regards,
Robert Hall.

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lornacrow

Participant

October 13, 2015 12:17 am

Hi There,

I received an email from yourselves, informing me that I need to do an update of the Visual Composer plugin for the Royal Theme as there were security issues. I have installed the new Visual Composer plugin, but the site will not let me update any copy or imagery on the site now. It will not let me do this on the backend of the site or in the front end in visual composer.

Can you please help urgently, as I need to make some urgent updates.

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

October 13, 2015 8:02 am

Hello @lornacrow,

Please provide us with FTP credentials as well.

Thank you.

Regards,
Eva Kemp.

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Jose Noa

Participant

October 13, 2015 9:34 am

If you, now it seems you can edit .
Regards.
Joseph
Site URL: hidden
Theme version: 2.4

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Jack Richardson

Support staff

October 13, 2015 10:43 am

Hello @jose Noa,

Is your issue resolved?

Best regards,
Jack Richardson.

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Jose Noa

Participant

October 13, 2015 11:38 am

If resolved, thank you very much .
Regards.
Joseph
Site URL: hidden
Theme version: 2.4

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Jack Richardson

Support staff

October 13, 2015 11:41 am

Hello @jose Noa,

You’re welcome.

Best regards,
Jack Richardson.

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lornacrow

Participant

October 15, 2015 1:34 am

Hi Eva, Below are the rest of the details that you require.

Here is my previous email-

Hi There,

I received an email from yourselves, informing me that I need to do an update of the Visual Composer plugin for the Royal Theme as there were security issues. I have installed the new Visual Composer plugin, but the site will not let me update any copy or imagery on the site now. It will not let me do this on the backend of the site or in the front end in visual composer.

Can you please help urgently, as I need to make some urgent updates.

Content is visible for topic creator and
support staff only.

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ginocaron

Participant

October 15, 2015 2:29 am

I have the exact same problem, i can’t edit anything. buttons won’t work.

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Eva Kemp

Support staff

October 15, 2015 9:39 am

Hello @lornacrow,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 15, 2015 9:40 am

Hello @ginocaron,

Please update all required plugins to the latest versions. You can download them here:
https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

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greig

Participant

October 15, 2015 7:55 pm

I’ve just install royal from scratch. New wordpress install – new royal install. Now I have problems with the visual composer 4.7.4. Nothing is working – and I get these errors:

Uncaught ReferenceError: vc is not defined
media-editor.js:381 Uncaught TypeError: Cannot read property ‘on’ of undefined
composer-custom-views.js:1045 Uncaught TypeError: string.replace is not a function
Site URL: hidden
Theme version: v.2.3
WooCommerce version: 2.4.7

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Robert Hall

Support staff

October 16, 2015 8:59 am

Hello @greig,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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greig

Participant

October 16, 2015 2:41 pm

Here u go !
Site URL: hidden
Theme version: Royal v.2.3
WooCommerce version: WooCommerce: 2.4.7

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

October 16, 2015 5:00 pm

Hello @greig,

I’ve checked your site and don’t see any errors. Please show a screenshot and provide us with full FTP credentials (FTP host, FTP username, FTP password).

Thank you.
Regards,
Eva Kemp.

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greig

Participant

October 16, 2015 6:45 pm

have you tried editing any posts/pages. The edit (pencil) function does not work at all.

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greig

Participant

October 16, 2015 6:46 pm

Frontend editor does not work as well.

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Topic: VISUAL COMPOSER 4.7.4

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Topic: VISUAL COMPOSER 4.7.4

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