Forum Replies Created

Viewing 30 posts - 11,491 through 11,520 (of 16,213 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 20, 2015 at 07:23

    Hello,

    In this case you need to create child theme and add the code in your child theme functions.php file:

    add_action( 'wp_enqueue_scripts', 'etheme' );
    function etheme() {
        wp_enqueue_script( 'etheme', get_stylesheet_directory_uri() . '/js/etheme.js' );
    }

    Create “js” folder in child theme and copy etheme.js file with needed changes in the child theme “js” directory so you won’t lose modifications after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 20, 2015 at 07:21

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 15:31

    Hello @sebdicam,

    The layout breaks because you category items number differs on each page and the code we provide should be always modified in this case. That’s why we recommend you not to use 6 or 5 items per row, use only 3 or 4 to avoid such problems.

    Your screenshot regarding cart question isn’t working. Please reupload it. If you mean to change this block http://storage6.static.itmages.com/i/15/1019/h_1445265038_7971951_6610cc046e.png then add this code in custom.css:

    .woocommerce-message {
        color: white;
        background-color: red !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 14:42

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 14:31

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 14:11

    Hello,

    I’ve added the shortcode [title]Latest from Blog[/title] into Text element in VC editor. Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 14:06

    Hello,

    Edit your custom.css file, find the code:

    .products-grid .product .add-to-container {
        position: absolute;
        bottom: 0;
    }

    and delete the line bottom: 0;

    and find the code:

    .products-grid .product .product-name {
        height: 90px;
    }

    Change the value to 50px.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 13:57

    Hello,

    You used outdated Post Grid element in VC editor. I’ve re-added it. Please check Portfolio page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 13:47

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 13:47

    Hello @iakovoso,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 12:43

    Hello,

    1. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    2. Please read how to install demo data for Ess. Grid plugin
    http://essential.themepunch.com/documentation/#import_demos
    https://www.8theme.com/demo/docs/royal/#!/essential_grid

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 12:41

    Hello,

    The reason was favicon url you had in Theme Options > Header > Favicon. It was written http://template_url/images/favicon.ico . I’ve removed it and now mixed content warning isn’t shown.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 12:12

    Hello,

    Please provide us with WP Dashboard credentials and show pages where you want categories to be displayed in list view and where in grid view.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 11:55

    Hello,

    Is your problem resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 11:48

    Hello @sebdicam,

    When there are 6 items per row there may be displaying issues if you add more categories.
    Please show on a screenshot what “hole” you mean.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 11:41

    Hello,

    I’ve updated Visual Composer plugin.
    Please clear your browser cache and check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 11:26

    Hello,

    Try to add this code in custom.css:

    .span4.product-category.first {
        margin-left: 1% !important;
    }

    and check categories then.

    To change font size of product titles use this code in custom.css file:

    .archive .product-name a {
      font-size: 13px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 10:57

    Hello,

    Please update the theme to the latest version 1.3.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 10:48

    Hello,

    You can download Revolution Slider templates on their site:
    http://revolution.themepunch.com/free-slider-exchange/
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 10:47

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 10:34

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 10:32

    Hello,

    As I see Visual Composer editor doesn’t work properly with default WordPress theme Twenty Fifteen. Check it yourself. We recommend you to contact VC authors via this link http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments and mention to them that elements aren’t shown in Visual Composer editor with Twenty Fifteen theme.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 09:43

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 09:39

    Hello,

    1./2. Did you translate the theme and Woocommerce plugin?
    Please read how to do this:
    https://docs.woothemes.com/document/woocommerce-localization/ (refer to paragraph 6.Translating with PoEdit)
    https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate

    3. Go to Theme Options > Shop > select “Quick Checkout” for “Checkout page” option.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 09:27

    Hello,

    Your FTP credentials aren’t working now. Have you changed them?
    Please give us correct FTP login details.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 09:07

    Hello,

    We’re trying to help but we can’t reproduce the issues you described. I switched to other theme and it was changed successfully.
    We can only recommend you to update the theme to the latest version 2.9.2 and update plugins https://www.8theme.com/download-plugins/ .
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 08:34

    Hello,

    The error “Error establishing a database connection” is related to your database configuration. You need to contact your hosting provider to check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 08:33

    Hello,

    Does the issue persist on all mobile devices or just Windows?
    Please check it. Also show us a screenshot of the site page you see.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 08:31

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2015 at 08:30

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,491 through 11,520 (of 16,213 total)
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