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Viewing 30 posts - 11,371 through 11,400 (of 16,213 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 13:01

    Hello,

    The same issue persists with default WordPress theme too, so it’s not related to our theme.
    You have to contact WP E-commerce support team regarding this problem.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 12:33

    Hello,

    1. I’ve copied the code from shortcodes.php file to child functions.php.

    2. Please specify what code exactly you changed in theme-functions.php.

    3. I’ve copied the file single.php to wp-content/themes/royal-child directory and commented the code in line 74:

    <div class="zoom">
    									<div class="btn_group">
    										<a href="<?php echo etheme_get_image(); ?>" class="btn btn-black xmedium-btn" rel="pphoto"><span><?php _e('View large', ETHEME_DOMAIN); ?></span></a>
    									</div>
    									<i class="bg"></i>
    								</div>

    4. I’ve copied the file comments.php to wp-content/themes/royal-child directory and commented the code in line 39:
    <p><?php _e('Comments are closed', ETHEME_DOMAIN) ?></p>

    To remove date, author you need add this code in child style.css file:

    .meta-post {
       display: none;
    }

    5.

    In tags and blog posts: there are missing: author, entry-title and updated – please check it.

    We’ll fix it in the next theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 11:19

    Hello,

    Go to Theme Options > Import/Export and install one of the Coming Soon templates and set it as your home page in Settings > Reading.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 11:07

    Hello @nuts,

    We’re glad the problems have been fixed.

    If there are any questions, feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 11:05

    Hello,

    Unfortunately there is no option to show multiple pages for Products element you’re using.
    Pagination is available only for “Post Grid” element in Visual Composer editor. You may try to use it and select “Product” in “Data source” field in the element settings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 10:54

    Hello,

    Our forum uses Legenda theme http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 10:51

    Hello,

    Please update Ultimate VC Addons plugin to the latest version. You can download it here https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 10:44

    Hello,

    Are you using the latest version of the theme?
    If so you must delete the file wp-content/themes/royal/vc_templates/vc_row.php.
    After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 10:43

    Hello,

    Slider couldn’t be imported because ZipArchive extension is not enabled.
    Contact your hosting provider and ask them to enable this extension.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 10:16

    Hello,

    I’ve updated the theme for you.
    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 10:04

    Hello,

    The settings described in the documentation works properly.
    Please look at the screenshot where you can find the options:
    http://storage4.static.itmages.com/i/15/1026/h_1445850234_7966002_e6def36358.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 09:56

    Hello,

    You can download the plugin at this link https://www.8theme.com/download-plugins/ .
    May we reupload the theme?
    Please confirm you have a back up of the site files and database.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 09:32

    Hello,

    Unfortunately there is no such option. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 09:06

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:55

    Hello,

    Please take our apologies but image dimensions can’t be changed on a single product page in theme options as they can be distorted. It can be edited only in the theme file legenda/woocommerce/single-product/product-image.php. Also changes in custom.css need to be made.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:52

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:47

    Hello @sebdicam,

    Did you create backup before starting update?
    Ask your hosting provider to restore it to have the working version of your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:40

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:30

    Hello,

    As I see you’ve added this code in custom.css file:

    @media only screen and (max-width: 480px){
    .home .owl-carousel .owl-item {
        width: 175px !important;
    }}

    Delete it and check testimonials after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:26

    Hello,

    Please give us the code for video that you’re trying to use. We’ll test it.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:22

    Hello,

    I don’t see duplicated content, only slider has double arrows.
    Please update Revolution Slider plugin to the latest version. You can download it here https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:17

    Hello,

    Sorry, but in this case you have to contact your hosting provider as we don’t provide support for email accounts.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:15

    Hello,

    As I see you’re still using WP E-Commerce plugin. Have you changed your mind to switch to Woocommerce?
    If so please check with default WordPress theme (Twenty Fifteen) if “Checkout” button is shown there.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 15:51

    Hello,

    I’ve made changes in the files product-thumbnails.php, product-image.php in the child theme directory wp-content/themes/soloa10/woocommerce/single-product.
    This modification was made only as an exception, because we don’t provide additional customization in the files.

    Please check product images now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 15:40

    Hello,

    Please take our apologies but this is beyond our basic support scope and our theme doesn’t have such features by default.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 15:34

    Hello,

    Please disable cache plugin and clear cache via FTP. After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 15:32

    Hello,

    You can find that text in wp-content/themes/royal/woocommerce/loop/sale-flash.php file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 15:31

    Hello,

    Please read how to remove review tab:
    https://docs.woothemes.com/document/editing-product-data-tabs/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 15:27

    Hello,

    To display featured products use this shortcode [etheme_featured].

    Please check your translations in .po file in wp-content/themes/blanco/languages directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 13:13

    Hello,

    Glad to hear it.

    Have a nice day.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,371 through 11,400 (of 16,213 total)
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