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Repeating Caching Problem - by sukhy2001

This topic has 16 replies, 5 voices, and was last updated 8 years, 5 months ago ago by Brian Johnson

sukhy2001

Participant

October 23, 2015 at 14:21

HI

I’ve been having the same problem as before with the caching. When the cache is full it ends up going to the /wp-admin/install.php page. I have to delete the cache every other day.

Regards
Suk

Please, contact administrator
for this information.

#95797 Copied

15 Answers

Jack Richardson

Support staff

October 23, 2015 at 15:34

Hello,

Please disable cache plugin and clear cache via FTP. After that check your site.

Best regards,
Jack Richardson.

#95810 Copied

sukhy2001

Participant

October 23, 2015 at 15:40

Hi

Disabling the plugin isn’t an option, as this will slow the site down. Also, it will reach my cache limit on the server faster. You guys did take a look at it, but the issue is still there.

Regards
Suk

#95814 Copied

Eva Kemp

Support staff

October 26, 2015 at 11:17

Hello,

Please change plugin settings as described in this video http://support.seedprod.com/article/84-how-to-clear-w3-total-caches-cache .

Regards,
Eva Kemp.

#95997 Copied

sukhy2001

Participant

October 26, 2015 at 14:10

HI

Can’t access the site as I’m getting a Error 1001 message when I go to the admin page and the homepage is all over the place. Are you guys looking into the site.

Suk

#96035 Copied

Eva Kemp

Support staff

October 26, 2015 at 14:37

Hello,

As you can see in the error message this is DNS resolution error, it’s related to hosting provider. So you need contact their support team.

Regards,
Eva Kemp.

#96049 Copied

sukhy2001

Participant

October 27, 2015 at 14:37

Hi

So I change the plugin setting as described in this video http://support.seedprod.com/article/84-how-to-clear-w3-total-caches-cache as advised. The site became rearranged and all over the place. I had to disable the plugin

Thanks
Suk

#96309 Copied

Jack Richardson

Support staff

October 28, 2015 at 08:52

Hello,

You had to clear cache folder in wp-content directory via FTP.
Please do this and check site after that.

Best regards,
Jack Richardson.

#96409 Copied

sukhy2001

Participant

October 28, 2015 at 14:10

No Luck, I have left the site as is to show you with the plugin so you know what I mean. I have deleted the cache and still the same

#96491 Copied

Eva Kemp

Support staff

October 28, 2015 at 17:15

Hello,

Cache folder is still present:
http://storage4.static.itmages.com/i/15/1028/h_1446048898_4299144_e221cff19f.png

Please delete it.

Regards,
Eva Kemp.

#96547 Copied

sukhy2001

Participant

October 28, 2015 at 17:34

HI

I’ve tried deleting the cache folder and try to delete the files within but I’m getting message saying Permission denied.

Thanks
Suk

#96555 Copied

Stan Russell

Participant

October 29, 2015 at 08:51

Hello sukhy2001,

in this case you need to contact your hosting provider. Unfortunately we can not help you to change FTP permissions.

Regards,
Stan Russell.

#96664 Copied

sukhy2001

Participant

October 29, 2015 at 14:51

I contacted my hosting provider and deleted the Cache folder. Activated the W3 Cache plugin and still the same problem.

#96762 Copied

Jack Richardson

Support staff

October 30, 2015 at 14:34

Hello,

We recommend you to remove the plugin completely and install it from scratch.
Please read this guidance:
http://zemalf.com/1443/w3-total-cache/

Best regards,
Jack Richardson.

#97006 Copied

sukhy2001

Participant

November 26, 2015 at 03:46

Hello again

So, I’m back at the same problem again after 3 weeks. When you enter website your redirected to wp-admin/install.php page again. I’ve cleared the cache and it looks like its stuck on the install.php page.

Please can you take a look at this issue, Black Friday is around the corner. Thank you so much

Suk

Please, contact administrator
for this information.

#101393 Copied

Brian Johnson

Member

November 26, 2015 at 07:11

Hello

Please check this issue with default wordpress theme like twenty fourteen. If the issue still persists you should contact your hosting provider because it is not related to our theme.

Regards,
Brian Johnson

#101396 Copied
Tagged: caching, optimization, problem, solutions, themes, woocommerce, wordpress
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