Contact Form – Error while ajax request

This topic has 4 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

  • Avatar: monica_pm
    monica_pm
    Participant
    October 24, 2015 at 15:26

    Hello,

    The issue I have is that the message “Error while ajax request” appears when I use the contact form.

    I enter: name, email, and the message. When I send the message, after waiting 40 seconds approx. appears this error. In “Theme options->Contact Form” I wrote the correct email.

    Thanks for you help!

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 08:40

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: monica_pm
    monica_pm
    Participant
    October 26, 2015 at 22:49

    Thanks Jack.

    I update the version of woopress 2.4 to 2.5, and plugins. And delete the woocommerce folder.

    I look forward to your comments.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2015 at 08:39

    Hello,

    Please try to use this plugin https://wordpress.org/plugins/wp-smtp/ to get emails.

    Best regards,
    Jack Richardson.

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