Two logos appear incorrectly during startup

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for providing FTP access. We also require access to the WordPress admin area to proceed further. Could you please share the WP-Admin login details?

Best regards,
8Theme’s Team

Hi,

We appreciate your prompt response.

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. It seems like an option of a cache plugin causes the issue.

Warm Regards,
The 8Theme Team

Hi,

We appreciate your prompt response.

It works for us on your site – https://prnt.sc/zLwCPQaxZgVK and https://prnt.sc/RaGDyLdWHxe6

Please clear cache of your browser and check one more time. Do you use the Chrome browser?

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

Please check the custom CSS code in Appearance > Customize > Additional custom CSS and in the style.css file of the child theme. Do not forget to clear the cache after making changes.

Warm Regards,
The 8Theme Team

Hi,

We are unable to log in. Could you please provide the necessary credentials?

Best regards,
The 8Theme Team

Hi,

We appreciate your prompt response.

Private Content

Warm Regards,
The 8Theme Team

Hi,

Private Content

Warm Regards,
The 8Theme Team

Hello @Vladimir7809,

Please check now. We have fixed the issue related to the custom CSS snippet (https://prnt.sc/5yrb_WHqm2Tu). The problem was caused by a conflict between certain bootstrap styles loaded from some plugins on your website (https://prnt.sc/2yWK43iyGXWD), which were overriding the column width styles for the Related Posts section.

You can see the frontend result here: https://prnt.sc/r2I5O6havour

Please remember to clear your browser cache before checking.

Additionally, we kindly ask you to create separate topics for your questions instead of combining them into a single thread.

Best regards,
Jack Richardson
The 8Theme’s Team