Dear @Chie,

Thank you for taking the time to report the errors you have encountered. We are currently reviewing the details you provided but require some additional information to fully understand the issues.

Could you please clarify how these errors are occurring? Are they appearing randomly in your error log, or have you encountered them directly on your website? Additionally, it would be helpful to know if there have been any recent changes made to your server, as these could potentially be linked to the errors due to modifications in the code.

If possible, we would greatly appreciate it if you could provide a step-by-step guide, video, or screenshots demonstrating how to reproduce the errors. This information will be invaluable in assisting us to resolve the issues promptly.

Thank you for your cooperation and assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @YT,

I hope this message finds you well.

We have successfully installed the custom payments plugin and have encountered the issue you previously described. To resolve this, we kindly request that you replace the existing file on your system. Please navigate to the following path: et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/checkout/checkout-page.php, and replace it with the file provided in the private area content.

We would appreciate it if you could confirm the resolution of the issue after updating the file as instructed. Your feedback is crucial for us to ensure that the problem is adequately addressed.

Thank you for your cooperation and prompt attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @wssrob,

Thank you for reaching out to us regarding your inquiry about the functionality of working anchors within the Custom HTML block. We would like to inform you that such functionality is not enabled by default due to the nature of custom code used in these blocks. This situation typically requires a unique, additional customization.

Our team of expert developers is ready to assist you with a tailored solution to meet your specific needs. To proceed, we kindly ask you to submit a request for customization services. Once we receive your request, we will provide you with a detailed estimate of the costs involved.

If the solution you found is not acceptable for you and you need to have more advanced one you can submit your request via the following link: [8Theme’s Customization Services](https://www.8theme.com/account/#etheme_customization_panel).

Best regards,
Jack Richardson
The 8Theme Team

Dear @Daniyal,

We hope this message finds you well.

We greatly value the feedback and suggestions from our clients, and we strive to accommodate your needs whenever feasible. We are pleased to inform you that we have considered your suggestion regarding the retention of the main video in the general product gallery while switching between product variations. Our team has worked diligently to implement this feature, and we believe it now functions as you requested.

You are invited to review the changes on your product page. Additionally, we have prepared a demonstration video to showcase the current functionality, which can be viewed here: https://we.tl/t-a5UAmfluUc.

The modifications have been applied to the following files:
– xstore/js/theme/variationGallery.js
– xstore/framework/theme-init.php

Please rest assured that these changes will be included in the next theme update, ensuring that you will not lose any of the enhancements.

We would greatly appreciate your feedback on these implementations, as your satisfaction is our top priority. Your insights help us to continually improve and provide the best service possible.

Thank you for your collaboration and trust in us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @YT,

We hope this message finds you well. We wish to inform you that the Advanced Cart/Checkout settings available in the Theme Options do not function when your Cart/Checkout pages are constructed using Elementor Cart/Checkout widgets. Unfortunately, there is no universal code that enables us to toggle the visibility of such sections in the Theme Options based on the builder content or if their content is displayed via shortcode.

To address this, we kindly request that you navigate to your Checkout page and select ‘Edit with Elementor’. You can do so by following this link: https://prnt.sc/Gq1Z-pLj51W0. We are confident that you will find numerous settings for the Checkout page element that should be functional, as shown here: https://prnt.sc/6gF_vx8nFaQt.

We look forward to your response and are here to assist with any further inquiries you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Daniyal,

We appreciate your efforts in implementing our suggestions and successfully updating your single product layout to a more optimized structure. Thank you for your cooperation.

However, we encountered an issue when attempting to connect to your FTP using the credentials previously provided, as the connection was unsuccessful. Could you kindly verify and provide us with the correct FTP access details? This will enable us to investigate and address your request more efficiently.

Additionally, we recommend temporarily disabling your CDN while we implement our changes. This step will help ensure that no cached files interfere with the process.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Daniyal,

Thank you for reaching out and providing the screenshot to help us understand the issue you are experiencing.

Upon reviewing the screenshot you shared, we did not observe any problems related to stretching -> https://prnt.sc/0MJhA5bJ7GgY. It is worth noting that a similar query has been addressed by Elementor support in the past. They have provided a detailed article that might be helpful in resolving the issue you are encountering. You can access the article here: https://elementor.com/help/full-width-not-working/.

Could you please confirm if you have cleared your browser and plugin cache before testing? This step is crucial for ensuring that you are viewing the most recent version of your webpage.

If the issue persists, or if the visual appearance of the banner on the homepage appears different, could you kindly provide us with the steps to reproduce the issue? This information will greatly assist us in further diagnosing and resolving the problem.

We look forward to your response and are here to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Daniyal,

We have reviewed your queries regarding the customization of your webpage. To achieve a full-width page layout, you may select the ‘Elementor Full-width page layout’ option within the Single Product Builder. For further details, please refer to this screenshot: https://prnt.sc/DjFGx0_QB6bR. Subsequently, you can adjust your containers to stretch to the full width of the window or opt for a boxed layout by modifying the appropriate settings as shown here: https://prnt.sc/p42h6Op1VM0o.

Regarding your request for varying the positions of elements across different devices, this can be addressed as previously discussed. You will need to select the appropriate order for the elements on each device via the device-specific settings, as illustrated in this screenshot: https://prnt.sc/7bCkIyXS29mX.

We also encourage you to familiarize yourself with the new Container-based structure and the options available upon its activation. This exploration will aid in better understanding and utilizing the features effectively.

Should you require further clarification or if you are uncertain about achieving the desired outcomes, you have the option to create a separate Single Product Layout in the ‘layouts’ section. This can be specifically applied to products within a unique category for testing purposes, as compared to the older version. For an example of this setup, please view: https://prnt.sc/AcOQUKyU8lwo and https://prnt.sc/yQJJNOH03cNk. Also, you can build the layout on your staging web-site or localhost and use import/export template then if the result is appropriate for you -> https://prnt.sc/LmdAqUcwcMRT.

Please take your time to review these configurations. If you have any more questions or need additional assistance, feel free to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Glam.eu,

We hope this message finds you well. Following your recent communication, we have conducted multiple tests and have not encountered the issue you described. To further assist you, we kindly request that you test the default Storefront theme to see if the error persists. Should the issue remain, it suggests that it is independent of our theme, and we recommend contacting WooCommerce support for further assistance, as the problem may originate from their code.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @FIT,

Thank you for reaching out to us regarding the issue you’re experiencing with printing pages in Google Chrome, where code appears instead of the text.

Currently, default themes and plugins for WooCommerce and Elementor do not fully support such features out-of-the-box. Our product is directly compatible with WooCommerce and Elementor, and to achieve the functionality you’re requesting, it would require a comprehensive approach, integrating everything seamlessly.

Given that this is a unique request from your side, it isn’t feasible for us to develop a specific solution immediately. However, we can offer several potential solutions:

Feature Request:
You can create a feature request on our task board here: https://www.8theme.com/taskboard/. If we see significant interest (10-20 votes), we will consider it for future development.

Plugin Search:
Look for a plugin that specializes in printing pages correctly and contact their support for assistance.

Custom Code Development:
You can opt for custom code development. This will involve a substantial amount of coding and associated costs. We offer a customization service which you can inquire about here: https://www.8theme.com/account/#etheme_customization_panel.

Browser Extension:
As a workaround, you can use the “GoFullPage – Full Page Screen Capture” extension available for Chrome. This allows you to take a complete screenshot of the page and save it as a PDF.

We hope one of these solutions meets your needs. Please feel free to contact us if you have any further questions or need additional assistance.

Best regards,
Jack Richardson
The 8theme’s team

Dear @gewoonbovenaan,

I hope this message finds you well. I would like to provide some guidance regarding the translation of your website’s header and footer using the Elementor builder.

1. Header Translation: It appears that you are currently utilizing both an old and a new header builder. If your intention is to implement the new header across your entire website, I recommend translating the new header. This approach will prevent the need to translate both headers, thereby streamlining the process.

2. Theme Options Translation: The following screenshots indicate lines from the theme options that may require manual translation:
– [Screenshot 1](https://gyazo.com/57b043b4e4298f646158a766292d08eb)
– [Screenshot 2](https://prnt.sc/XOYT-gccFrzV)
– [Screenshot 3](https://prnt.sc/LYURePj45egA)
– [Screenshot 4](https://prnt.sc/MecREaFc2VIK)
– [Screenshot 5](https://prnt.sc/a3GbykEYEMbD)
– [Screenshot 6](https://prnt.sc/l9-uOtp-uIYR)

3. Dynamic Link Values: You have used a hardcoded link in the container options as shown in this [Screenshot](https://prnt.sc/Ayf0dyCD6X_9). This setup will prevent the link from changing languages dynamically. To address this, I suggest using more dynamic values as illustrated in this [Screenshot](https://prnt.sc/5Z4UcJz9wUD0). Alternatively, you may seek assistance from WPML plugin support, who can offer specific help for translation options they have developed. You can reach them here: [WPML Support](https://wpml.org/forums/topic/problem-dynamic-internal-urls-and-dynamic-category-queries-in-elementor/page/2/).

4. Footer Translation: Regarding the footer, you are employing default Elementor widgets. For translation guidance, please refer to the Elementor WPML Documentation available at [Elementor WPML Documentation](https://wpml.org/documentation/plugins-compatibility/elementor/).

Should you require further assistance or have any questions, please do not hesitate to contact us. We are here to help ensure a smooth translation process for your website.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

I hope this message finds you well. We are currently reviewing your Email Builder settings and have noticed that the Developer option is activated [https://prnt.sc/MAU4ICras3wM]. This feature is intended for site editors who are in the process of designing custom email templates while retaining the ability to send original templates to customers.

Should you wish to implement your custom email designs for customer communications, it is necessary to deactivate the Developer option. Following this adjustment, we recommend verifying the configuration of your order emails. Please be aware that with the Developer option enabled, any orders placed will trigger the default WooCommerce emails, as the new designs are considered to be in the developmental stage and are not yet finalized for sending.

For further details on how to utilize the XStore Email Builder effectively, please refer to our documentation: [XStore Built-in WooCommerce Email Builder](https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/).

Thank you for your attention to this matter. Should you require any assistance or have questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Othmane,

I hope this message finds you well.

We have reviewed the situation regarding the caching issues you reported and have determined that the problem does not originate from our XStore theme files. Instead, it appears to be associated with the caching mechanisms on your server.

To resolve this issue, we recommend that you contact your hosting provider and request them to examine and clear the server cache. This action should address the problem effectively.

For your convenience, we have provided a detailed explanation of the issue in our forum. You can refer to this link to share with your hosting provider: https://www.8theme.com/topic/booster-sale-dont-work-impossible-toactivate-or-configure-on-backend/#post-395914

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Amareen,

I hope this message finds you well.

Upon reviewing your case, we have thoroughly checked our code and confirmed that the issue does not originate from our end. It appears that the errors you encountered previously may have been due to both the Elementor PRO and PRO Elements plugins being activated simultaneously. We recommend choosing one of these plugins to activate, as there is no necessity to have both running at the same time.

Should you experience any further issues, please do not hesitate to contact us. Additionally, if there have been any changes to your FTP or WP-admin access credentials, kindly provide the updated details to facilitate our support.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @David,

Thank you for bringing the translation issue to our attention. We have identified the cause, which stems from the hardcoded text “All categories” within our files.

To resolve this, a complete regeneration of all texts across our theme is necessary. However, implementing this change immediately is challenging due to other pending modifications that could be disrupted by uploading a new translation file.

We kindly request your patience until the next theme update, which will include the necessary adjustments for translation. Alternatively, if this issue is urgent, we can prepare a separate archive with a few modifications and regenerate a translation file specifically for your use.

Please let us know how you wish to proceed.

Best regards,

Jack Richardson
8Theme’s Team