Jack Richardson

Dear @Merin,

We hope this message finds you well.

Firstly, if the issue you are experiencing occurs only when the cache is enabled, we recommend reviewing the configuration settings of your cache plugin.

Secondly, in order for us to provide further assistance or suggestions, we kindly ask that you share the URL of the page where the slider is being used.

Additionally, if you are using the Revolution Slider plugin to create the slider, we suggest referring to the plugin’s documentation, as it is developed by a separate team and not by our company.

Should you need any further assistance, please feel free to reach out.

Best regards,
The 8Theme Team

Dear @JiPanditJI,

We hope this message finds you well.

We would like to inform you that the task you mentioned is already on our to-do list for the upcoming update. You can monitor the frequency of our updates on our changelog page here: https://xstore.8theme.com/update-history/. Given the recent changes introduced by WordPress, we anticipate that this update will be released sooner than usual, likely by next week.

We recommend that our customers only proceed with such major updates when compatibility with the latest versions is explicitly mentioned in our changelog. As you may have noticed, we have not yet added compatibility with the latest WordPress version, which means we are currently working on it. In the meantime, you may consider restoring a backup of your WordPress installation to ensure everything functions correctly until we release the official update with the necessary compatibility adjustments.

Once the update is available, you will receive a notification via the email address registered with us.

Thank you for your understanding and patience.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Birdlife,

We hope this message finds you well.

Firstly, we would like to clarify that our response times have adhered to the timeframe outlined in our support policy. Typically, we aim to respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday-Sunday). In many cases, we are able to respond even sooner. We kindly ask that you avoid submitting multiple requests for the same issue, as this does not expedite the process and may cause unnecessary delays.

Regarding the issue you raised, we attempted to use the most recent FTP access credentials you provided, but unfortunately, they were incorrect once again. It is challenging for us to provide a working solution if the FTP access is either incorrect or changes frequently that not allowed us to connect. We kindly request that you verify the credentials before sending them to us, as this will help us use our support time efficiently and ensure we can assist you and our other clients in a timely manner.

Thank you for your understanding and cooperation.

Best regards,
8Theme Support Team

Dear @Mauro,

I hope this message finds you well.

Please upload the attached file (available in the private area) to your local website using the following path:

plugins/et-core-plugin/app/controllers/elementor/general/categories.php

Kindly note that this improvement will be included in the next theme update, so there will be no need to save this file for backup, as the changes will be applied globally with the update.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

Dear @Mauro,

We hope this message finds you well.

We kindly ask you to check the recent modifications we made to the Product Categories widget settings on your web-site, which now include the “Menu Order” option for orderby setting. If this update aligns with your request, we would greatly appreciate your feedback. Should it meet your expectations, we will ensure that this improvement is included in the next theme update to prevent any loss of changes.

Thank you for your time and cooperation.

Best regards,
The 8Theme Team

Dear @Mauro,

If you would like to have a custom order that is not available in the current widget settings, you can submit a request for additional customization through the following link: https://www.8theme.com/account/#etheme_customization_panel. Alternatively, you can create your own snippet to achieve the desired sorting.

We would be happy to suggest some potential solutions, but we are unsure of the exact order you are looking for, as it is not currently available in the settings. Could you kindly provide us with more details? This way, we may be able to offer a solution that meets your needs.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Grace,

I hope this message finds you well.

Kindly refer to the following response: https://www.8theme.com/topic/email-template-not-showing-images-on-mobile-devices/#post-410694. It appears that the issue with images not displaying in your email templates may be due to the use of the .webp format. This format is not always supported in email clients, which could be causing the display problems.

Additionally, please note that the product grid in the template editor is a placeholder. If there are no products matching the relevant query, the corresponding element will not be displayed in the content.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @PERFEKTA TECHNOLOGY

You can check next setting in Theme Options -> Speed Optimization -> “Image loading type”.

Kind regards,
The 8theme’s team

Dear Grace,

I hope this message finds you well.

We kindly request that you check the changes now. The issue you encountered with scrolling was due to the sticky header feature being applied to multiple levels of containers. To avoid similar issues in the future, we recommend reviewing the tutorials available in our documentation or utilizing the pre-built header templates.

For your convenience, we have made the necessary adjustments to the header template on your homepage. Please feel free to review the results at your earliest convenience.

Should you have any further questions or require additional assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Grace
Could you please, update us with the new login details for your dashboard ? The old ones are not correct now.
Kind regards, Jack Richardson

Hello @azicard
Please, check private content.
Kind regards, Jack Richardson

Dear @DonDigital,

We hope this message finds you well.

Could you kindly check the issue again? We have set ‘sans-serif’ as the fallback font, as shown in the following screenshot: https://prnt.sc/3vel92Np5vWi. It appears that the previous value of ‘Ubundu’ was causing the issue with the typography elements on your site.

Please let us know if the problem persists.

Note: we made changes on your staging web-site only but you can try to implement such solution on your live one too.

Best regards,
8Theme Team

Dear Merin,

We hope this message finds you well.

Could you kindly add the following custom CSS snippet in the Custom CSS area of the home page editor ?

@media only screen and (max-width: 768px) {
    .mpc-icon-column--style_3 .mpc-icon {
        float: left;
        margin: 0 .75em 0 0 !important;
        position: relative;
    }
    
    body .mpc-align--left {
        text-align: left !important;
    }
    
    .mpc-icon-column__content .mpc-icon-column__description {
        margin: 0 0 20px !important;
        text-align: left !important;
    }
}

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @AndreG,

We hope this message finds you well.

The issue you are experiencing appears to be related to the rendering styles of elements on your page. This is likely connected to your website’s loading speed and the cache systems currently in place. To address this, we have regenerated the CSS using Elementor’s tools. We kindly recommend that you now clear the caches in your cache plugin and check if the issue has been resolved.

Additionally, we noticed that you are using both Elementor and WPBakery page builders. This can significantly slow down your site’s performance. We suggest choosing and consistently using one of the builders, as both serve the same purpose in content creation. Using two different builders for different types of content is unnecessary and may lead to further complications.

Please feel free to reach out if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Grace,

I hope this message finds you well.

Could you kindly provide us with the correct URL of the page where the issue with the transparent header is occurring? We have reviewed several pages on your website but were unable to locate the one with the mentioned issue.

Thank you for your assistance.

Best regards,
Jack Richardson
8Theme Team