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Booster Sale don’t work – Impossible to activate or configure on backend

This topic has 14 replies, 4 voices, and was last updated 1 weeks, 5 days ago ago by Jack Richardson

Mohamed

Participant

May 19, 2024 at 11:21

Hi !

I try to use booster sales but it didn’t work or even load.

How can I fix ?

Best regards

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support staff only.

#395843 Copied Theme version: 9.3.10

13 Answers

Mohamed

Participant

May 19, 2024 at 11:46

Hi Again, I fix the issus by activated theme (and not child) – I was able to activate module free delivery remain BUT fake viewer don’t show on frontend

Thanks

#395846 Copied

Rose Tyler

Support staff

May 19, 2024 at 12:12

Hello, Mohamed,

Thank you for reaching out to us and for providing a detailed description of the issues you are encountering. We apologize for any inconvenience this may have caused.

We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
Clear the cache to be able to see the fix.

Kind Regards,
8theme team

#395848 Copied

Mohamed

Participant

May 19, 2024 at 12:34

Hi !

I did… and clear all caches from browser and wp rocket…

Still not working

https://france-destock.fr/produit/vidaxl-garden-storage-cabinet-with-4-shelves-black/

#395851 Copied

Rose Tyler

Support staff

May 19, 2024 at 12:53

Hello, Mohamed,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#395852 Copied

Othmane

Participant

May 19, 2024 at 15:02

Hello,

I have the same problem, I can’t activate all Sales Booster.
I have a popup that only has a button OK.

I included in the Private content area a login for my WordPress site. Thanks

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#395862 Copied

Rose Tyler

Support staff

May 19, 2024 at 15:27

Hello, Othmane,

Thank you for contacting us and for using XStore.

Please provide correct wp-admin access – https://prnt.sc/BY7dlGzM6cF7

Best Regards,
8Theme’s Team

#395868 Copied

Othmane

Participant

May 19, 2024 at 15:28

Sorry, try now

#395869 Copied

Rose Tyler

Support staff

May 19, 2024 at 15:31

Hello, Othmane,

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#395871 Copied

Othmane

Participant

May 19, 2024 at 19:25

Yes sure !

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support staff only.

#395885 Copied

Jack Richardson

Support staff

May 20, 2024 at 08:11

Dear @Othmane,

I hope this message finds you well. We have thoroughly investigated the issue you reported regarding the Sales Booster feature on your website. Our findings indicate that the problem stems from caching issues on your site.

To illustrate this, we have compared the file content loaded in the Sales Booster panel page with the file content loaded directly from the server:

1. File content from URL: https://prnt.sc/mJTGxTMImqA0 – This shows that the helper argument is “sales_booster” (using an underscore).
2. File on your server: https://prnt.sc/0tDgSljZtllV => (https://prnt.sc/KKrj8lp8P8LU – This indicates “sales-booster” (using a hyphen).

To resolve this issue, we kindly ask you to clear your website’s cache. Once this is done, you should be able to edit any feature of the Sales Booster as the correct files will be loaded.

Thank you for your attention to this matter. Should you need any further assistance, please do not hesitate to contact us.

Best Regards,

Jack Richardson
8Theme’s Team

#395914 Copied

Jack Richardson

Support staff

May 20, 2024 at 08:19

Dear @Mohamed,

I hope this message finds you well. We are currently reviewing the issue you reported regarding the inability to access the Sales Booster settings on your website. However, we have noticed that we do not have the necessary access to your website to fully diagnose the problem.

To assist us in resolving this issue, could you please take the following steps?

1. Verify that both the XStore theme and the XStore Core plugin are updated to their latest versions.
2. Check if patch #93106689 has been successfully installed on your website. You can refer to this screenshot for guidance: https://prnt.sc/pqlSmV_yqBw6
3. Temporarily deactivate your WP-Rocket cache plugin to see if this resolves the issue. If the issue is resolved upon deactivation, it may be related to caching.

Should the problem persist after following these steps, please provide us with the correct WP-admin and FTP access credentials so that we can further investigate the potential cause.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

#395916 Copied

Othmane

Participant

May 20, 2024 at 19:24

Same problem, I even changed the cache plugin. Can you help me, please?

#396023 Copied

Jack Richardson

Support staff

May 21, 2024 at 07:04

Dear @Othmane,

I hope this message finds you well.

We have reviewed the situation regarding the caching issues you reported and have determined that the problem does not originate from our XStore theme files. Instead, it appears to be associated with the caching mechanisms on your server.

To resolve this issue, we recommend that you contact your hosting provider and request them to examine and clear the server cache. This action should address the problem effectively.

For your convenience, we have provided a detailed explanation of the issue in our forum. You can refer to this link to share with your hosting provider: https://www.8theme.com/topic/booster-sale-dont-work-impossible-toactivate-or-configure-on-backend/#post-395914

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#396049 Copied
Tagged: backend activation problem, best selling themes, booster sale issue, configure woocommerce, woocommerce backend issue, woocommerce themes
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