Booster Sale don’t work – Impossible to activate or configure on backend

This topic has 14 replies, 4 voices, and was last updated 3 weeks, 3 days ago ago by Jack Richardson

  • Avatar: Mohamed
    Mohamed
    Participant
    May 19, 2024 at 11:21

    Hi !

    I try to use booster sales but it didn’t work or even load.

    How can I fix ?

    Best regards

    Files is visible for topic creator and
    support staff only.
    13 Answers
    Avatar: Mohamed
    Mohamed
    Participant
    May 19, 2024 at 11:46

    Hi Again, I fix the issus by activated theme (and not child) – I was able to activate module free delivery remain BUT fake viewer don’t show on frontend

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 12:12

    Hello, Mohamed,

    Thank you for reaching out to us and for providing a detailed description of the issues you are encountering. We apologize for any inconvenience this may have caused.

    We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
    Clear the cache to be able to see the fix.

    Kind Regards,
    8theme team

    Avatar: Mohamed
    Mohamed
    Participant
    May 19, 2024 at 12:34

    Hi !

    I did… and clear all caches from browser and wp rocket…

    Still not working

    https://france-destock.fr/produit/vidaxl-garden-storage-cabinet-with-4-shelves-black/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 12:53

    Hello, Mohamed,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Othmane
    Othmane
    Participant
    May 19, 2024 at 15:02

    Hello,

    I have the same problem, I can’t activate all Sales Booster.
    I have a popup that only has a button OK.

    I included in the Private content area a login for my WordPress site. Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 15:27

    Hello, Othmane,

    Thank you for contacting us and for using XStore.

    Please provide correct wp-admin access – https://prnt.sc/BY7dlGzM6cF7

    Best Regards,
    8Theme’s Team

    Avatar: Othmane
    Othmane
    Participant
    May 19, 2024 at 15:28

    Sorry, try now

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 15:31

    Hello, Othmane,

    Please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Othmane
    Othmane
    Participant
    May 19, 2024 at 19:25

    Yes sure !

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 20, 2024 at 08:11

    Dear @Othmane,

    I hope this message finds you well. We have thoroughly investigated the issue you reported regarding the Sales Booster feature on your website. Our findings indicate that the problem stems from caching issues on your site.

    To illustrate this, we have compared the file content loaded in the Sales Booster panel page with the file content loaded directly from the server:

    1. File content from URL: https://prnt.sc/mJTGxTMImqA0 – This shows that the helper argument is “sales_booster” (using an underscore).
    2. File on your server: https://prnt.sc/0tDgSljZtllV => (https://prnt.sc/KKrj8lp8P8LU – This indicates “sales-booster” (using a hyphen).

    To resolve this issue, we kindly ask you to clear your website’s cache. Once this is done, you should be able to edit any feature of the Sales Booster as the correct files will be loaded.

    Thank you for your attention to this matter. Should you need any further assistance, please do not hesitate to contact us.

    Best Regards,

    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 20, 2024 at 08:19

    Dear @Mohamed,

    I hope this message finds you well. We are currently reviewing the issue you reported regarding the inability to access the Sales Booster settings on your website. However, we have noticed that we do not have the necessary access to your website to fully diagnose the problem.

    To assist us in resolving this issue, could you please take the following steps?

    1. Verify that both the XStore theme and the XStore Core plugin are updated to their latest versions.
    2. Check if patch #93106689 has been successfully installed on your website. You can refer to this screenshot for guidance: https://prnt.sc/pqlSmV_yqBw6
    3. Temporarily deactivate your WP-Rocket cache plugin to see if this resolves the issue. If the issue is resolved upon deactivation, it may be related to caching.

    Should the problem persist after following these steps, please provide us with the correct WP-admin and FTP access credentials so that we can further investigate the potential cause.

    Thank you for your cooperation and understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Othmane
    Othmane
    Participant
    May 20, 2024 at 19:24

    Same problem, I even changed the cache plugin. Can you help me, please?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 21, 2024 at 07:04

    Dear @Othmane,

    I hope this message finds you well.

    We have reviewed the situation regarding the caching issues you reported and have determined that the problem does not originate from our XStore theme files. Instead, it appears to be associated with the caching mechanisms on your server.

    To resolve this issue, we recommend that you contact your hosting provider and request them to examine and clear the server cache. This action should address the problem effectively.

    For your convenience, we have provided a detailed explanation of the issue in our forum. You can refer to this link to share with your hosting provider: https://www.8theme.com/topic/booster-sale-dont-work-impossible-toactivate-or-configure-on-backend/#post-395914

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

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