Dear @mitys,

We hope this message finds you well.

We would like to inform you that we have implemented a temporary solution to address the issue you reported regarding the size charts. It has come to our attention that size charts lacking images automatically display a default placeholder image. To resolve this, we have introduced the following CSS modification for the Sizing Guide element, which can be viewed here: https://prnt.sc/Y-JAQEPz8hAg:

selector:has(.elementor-button[href*=placeholder\.png]) {
    display: none;
}

With this adjustment, any product associated with a placeholder image in the size guide will now have that element concealed.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. We have thoroughly reviewed the concerns you raised regarding the inability to place an order on your website. Below are the findings from our investigation:

1. Your site is currently using an active child theme. For reference, please see: https://prnt.sc/4XZBVKPecRyi
2. We have verified that your cart page is functioning correctly, although it appeared broken in your screenshot. For your review: https://prnt.sc/-jsJlU_vOzoA
3. The checkout page is also operating as expected.
4. We successfully placed a test order, which you can view here: https://prnt.sc/dPUNg3R7Iz9t

We suggest that you attempt to replicate these steps on your end to confirm functionality. Should you encounter further issues or have additional questions, please create separate topics for each for more efficient resolution.

As of now, we have not identified any issues from our side. Therefore, we are unable to provide further assistance unless new information or problems are presented.

We appreciate your understanding of the support time required for these processes.

Thank you for your attention to this matter. We look forward to your confirmation that the issues have been resolved.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. We kindly request your assistance in verifying whether the previously reported issue has been resolved. This was addressed by implementing a code modification in your child-theme.

For your reference, the details of the modification can be found in your earlier discussion thread available at: https://www.8theme.com/topic/when-i-change-anything-in-theme-view-cart-open-in-slidebar-automatically/page/2/#post-400497.

We appreciate your cooperation and look forward to your confirmation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

I hope this message finds you well.

We would like to inform you that the code snippet we previously provided has been added to the functions.php file of your child theme. You can view this at the following link: https://prnt.sc/rCPdoHrjhdAC. However, it appears that the parent XStore theme is currently active on your site, as shown here: https://prnt.sc/bwS2YeUaspoC. Consequently, the code from your child theme is not being executed.

Should you wish to continue using the parent theme and not activate the child theme, you might consider installing a plugin that allows for the creation of code snippets. One such plugin can be found here: https://uk.wordpress.org/plugins/code-snippets/. You can then add the PHP code we provided in our next response, which is available at this link: https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/page/2/#post-397084. Alternatively, activating the child theme would automatically enable the snippet.

Regarding your inquiry about outdated files, we recommend reading the following discussion for more details and solutions: https://www.8theme.com/topic/urgent-your-theme-contains-outdated-copies-of-some-woocommerce-template-files/#post-400412.

It is vital to admit that we have a search on our forum where you may search for possible solutions previously provided by our support managers of the similar questions you may have, for example about outdated files you posted.

Should you require further assistance or have any more questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Fardin,

We hope this message finds you well. We would like to inform you that upon reviewing your shop page, we noticed that it did not display any products. To address this, we initially added default Elementor Archive products widgets. However, this widget did not show the products, indicating that the problem does not stem from our widget.

Subsequently, we proceeded to resave your permalinks, which is sometimes necessary to ensure proper functionality. You can view here: https://prnt.sc/JELfxs_SXnch. We are pleased to report that this action has successfully resolved the issue, and your shop now displays the products correctly.

Please take a moment to review your shop page and confirm that everything is in order. Should the issue recur, we kindly ask you to test whether products are displayed correctly with only the default Storefront theme and the WooCommerce plugin active. This will help us determine if the problem is related to other themes or plugins.

Thank you for your attention to this matter. We look forward to your confirmation and are here to assist with any further issues you may encounter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Carly,

I hope this message finds you well.

Implementing the desired sticky header functionality may indeed require a bit of creativity. Typically, most of our sticky headers can be configured using the settings available in our Sticky Header section. However, for your specific requirement, you might consider disabling our sticky settings and exploring the Motion Effects functionality, which can be found here: https://prnt.sc/La32PDWWhNXr. Please note, this approach may not fully achieve the results you are looking for.

Should this be the case, here are a few alternative solutions to bring your idea to life:

1. Incorporate some custom CSS to achieve the desired effect.
2. Restructure your header content to include two containers within a single sticky container.
3. Utilize a separate plugin designed for creating sticky headers with Elementor, such as https://wordpress.org/plugins/sticky-header-effects-for-elementor/.
4. Submit a request for additional customization through our customization panel, available here: https://www.8theme.com/account/#etheme_customization_panel.

Please do not hesitate to reach out if you need further assistance or have any other inquiries.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Asmit Kumar Sah,

I hope this message finds you well. We have conducted a thorough review of the off-canvas account on various pages and have not observed any discrepancies; the content appears consistent across the following:

1. Home page: https://prnt.sc/UKxMVT6jdnfs
2. Account page: https://prnt.sc/py-0hfsKS09D

Could you kindly attempt accessing these pages using a different device or web browser? Should the issue persist, please provide us with the steps you followed so we can replicate and address the problem effectively.

Thank you for your cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Asmit Kumar Sah,

I hope this message finds you well.

I would like to inform you that the cart, mobile menu, wishlist, and other similar canvases on your website are loaded during the initial page load and are static, meaning that their content does not change dynamically while you are viewing the page.

Conversely, the quick-view functionality is dynamic. The content displayed in this canvas is generated based on the current product data, such as title, price, description, swatches, etc. This content varies for each product, which is why the display speed of this canvas is primarily dependent on the server response time. If the server response is swift, the product data for the quick view will be generated more quickly. If the server response is slow, there will be a delay as it waits for the server to provide the necessary data.

We appreciate your understanding of the support time required for these processes. Based on this detailed information, we recommend contacting your hosting provider to discuss potential improvements in server response times, which should enhance the performance of the quick view functionality.

Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Asmit Kumar Sah,

We hope this message finds you well. We would like to remind you that inquiries regarding server response times should be directed to your hosting provider, as these issues are not directly related to our theme’s functionality.

We appreciate your understanding and cooperation in adhering to our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ori,

We hope this message finds you well. We have reviewed your website concerning the issues you reported regarding the incorrect positioning of button icons and structural errors. However, we were unable to identify the problems as described. For your reference, we have attached screenshots in the private area of our correspondence.

We suggest attempting to access your website from a different device to verify if the issue persists. This approach may help in isolating the problem.

Additionally, if you wish to restyle the button on a single product page, you may consider adding custom CSS. You can do this through the appropriate option available in the XStore AMP settings. For your convenience, here is a direct link to our guide on customizing CSS: [Custom CSS Section](https://www.8theme.com/documentation/xstore/amp-plugin/custom-css-section/).

Here is an example of how you might adjust the CSS:

.sticky-cart .single_add_to_cart_button {
    background: #000;
    border-color: black;
}

Should you require further customization, we kindly invite you to submit a detailed request via our customization panel at
https://www.8theme.com/account/#etheme_customization_panel. This will enable direct communication with our technical team. Please note that customization services are subject to additional charges, which will be determined after a thorough evaluation of your request.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @carlyliczyk,

We are pleased to assist you with a workaround by incorporating custom CSS into your theme settings. Please navigate to Theme Options -> Theme Custom CSS -> Global CSS and add the following code:

@media (hover: hover) {
    .et_st-swatch-select-wrapper:not(.active):hover {
        z-index: auto;
    }
    .et_st-swatch-select-wrapper:not(.active) .et_st-swatch-select-title {
        background-image: var(--et_select-arrow-closed);
    }
    .et_st-swatch-select-wrapper:not(.active) .et_st-swatch-select-list {
        display: none;
    }
}

This adjustment should achieve the results you are expecting. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. We would like to inform you that if the issue you reported has been resolved, we typically include a solution in our response. You can find the solution we provided for you and implement it yourself by following this link: https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/page/2/#post-397084.

However, we have not yet received any feedback from you regarding the performance of the other theme with Shiprocket setup. We have noticed that you have been sending us to their documentation, but it would be helpful if you could provide specific details on how the plugin functions with a different theme.

Additionally, it may be beneficial to contact the support team of the plugin in question, as they possess a deeper understanding of the codebase of their plugin and may be able to provide a more tailored solution.

We also kindly request that you post separate topics for distinct questions in the future to ensure clarity and a more efficient resolution process.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Thank you for your attention to these matters. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Stathis Gazkas,

We hope this message finds you well. We wish to inform you that we have identified a potential issue with the incorrect functioning of the active menu item identification in our Mega menu widget code. Our team has developed a solution that enhances the parsing of URLs, ensuring that the active menu item is accurately marked only when it is the current one (https://prnt.sc/rv3BM5WrL9vs).

The necessary modifications have been implemented in the file located at et-core-plugin/app/controllers/elementor/theme-builder/header/mega-menu.php. These changes will be incorporated in the upcoming update of our theme.

Thank you for your attention to this matter. We appreciate your continued support and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @jhawker81,

I hope this message finds you well.

We have recently reviewed the snippet added by your plugin approximately five hours ago, which can be viewed here: https://prnt.sc/bcjtek_MMDIN. Upon examining the code, we noticed that it nearly resolves an issue but does not account for the widget class of XStore theme used to display prices on the Single product.

However, we believe there is an opportunity to enhance its functionality. We suggest making the following modifications to extend its compatibility, as detailed here: https://prnt.sc/Bipi9J51XLMh. The widget name required can be easily identified using the browser’s development tools, as shown here: https://prnt.sc/suxMc3DnaBa5.

We also observed that the snippet is tailored specifically for one theme and does not include support for another Themeforest premium theme, XStore. To foster broader compatibility, we recommend providing feedback to the plugin developers and suggesting an update to their documentation to include support for the Single product builder (Elementor based) by XStore theme.

To assist you further, we have refined the code of the snippet, and it now appears that the price display is functioning correctly, which you can verify here: https://prnt.sc/xdtmR_zMgEpQ.

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Lyana,

I hope this message finds you well. I am writing to update you on the recent adjustments made to your website as per your requests:

1. The alignment of your section heading was previously set manually in the settings. We have now reset this so that it aligns with the global styles from the theme, which are correctly configured for both LTR and RTL versions. You can view the previous setting here: https://prnt.sc/AavMHSXxqvD1.

2. Regarding your request to reverse the ‘return to previous’ element of the Breadcrumbs, this feature typically follows a global style applicable across all our demos, which you can view here: https://xstore.8theme.com/. However, we have accommodated your unique request by adding a few lines of CSS in your Theme Options under Theme Custom CSS -> Global CSS.

3. The requested changes have been successfully implemented.

4. Please clear your browser cache to see the updates on your site.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team