After adding text in Text block I cannot save changes….

This topic has 40 replies, 4 voices, and was last updated 1 months ago ago by Rose Tyler

  • Avatar: Pites
    Pites
    Participant
    June 12, 2024 at 21:53

    Hi,
    About a two days ago I upgrade xstore and after it, there were problems with changes savings in product text block. Sometimes it worked but most time does not. Today I did next xstore update thnking it will be working correct like before but the problem is still. I made changes in one product, and again I cannot save changes in text block.
    Before last two xstore updates, it was working perfect and there were never problems with saving changes in text block.
    Regards,
    Peter

    39 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 13, 2024 at 05:22

    Hello, @Pites,

    Thank you for contacting us and for using XStore.

    1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Pites
    Pites
    Participant
    June 13, 2024 at 22:00

    Hi,

    I think there has been a misunderstanding. I have been using xstore for 3 years, and the problem with not being able to save changes appeared a few days ago after the latest update. No new plugins have been installed, and we cannot disable them in our online store that has been operating for 3 years. The problem appeared in your xstore update.
    Regards,
    Peter

    Avatar: Pites
    Pites
    Participant
    June 13, 2024 at 22:57

    Here is the link to video record.
    When I add some text to text block of single product, I cannot save changes, as you can see in the video. But when I close it and open again I can add some text and save it.
    Before last xstore updates it was working correct and I could save it after all changes.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 14, 2024 at 07:23

    Hello, @Pites,

    Thank you for your response.

    1/ We are reaching out to inform you that the WPBakery Text Block Editor is functioning correctly on our test site. It appears that the issue is isolated to your site. For your reference, please view the video we have provided in the private content area:

    To address this, we recommend the following steps:
    1. Please disable all third-party plugins that are not included with XStore. A list of included plugins can be found here: https://xstore.helpscoutdocs.com/article/36-included-plugins.
    2. Clear your browser’s cache.
    3. Revisit your site to see if the issue persists.

    2/ Should the problem continue, we kindly ask that you keep all third-party plugins deactivated and allow us permission to debug your site. This process may involve deactivating plugins and any on-site customizations temporarily to diagnose the issue effectively.

    Before proceeding, we strongly advise you to take a complete backup of your site to prevent any potential data loss.

    Furthermore, for us to assist you better, please provide the following details in the private content area of this support thread:
    – WP Admin URL:
    – WP Admin Username:
    – WP Admin Password:

    We appreciate your cooperation and look forward to resolving this matter promptly. Thank you for your attention to this issue.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Pites
    Pites
    Participant
    June 14, 2024 at 08:28

    Hi,
    I cannot do this on shop but I can prepare a copy site and send you login, so there you could do whatever you want. Is it ok ?
    Regards
    Peter

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 14, 2024 at 08:44

    Hello, @Pites,

    Yes, Sure.

    To assist you further with your inquiry, we kindly request that you provide the WP Admin URL and credentials for your copy site. Please ensure that this information is submitted through the private content area of this topic. Additionally, we would appreciate it if you could grant us the necessary permissions to debug your copy site.

    Please provide the following details:
    – WP Admin URL:
    – WP Admin Username:
    – WP Admin Password:

    We thank you for your cooperation and look forward to resolving your issue promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Pites
    Pites
    Participant
    June 14, 2024 at 21:26

    Here you are

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 15, 2024 at 11:53

    Hello, @Pites,

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes take effect, please clear your browser’s cache and revisit your site.

    As part of the resolution process, we have deactivated all third-party plugins on your site, with the exception of those that are essential. We believe this has effectively addressed the issue.

    Additionally, we have prepared a video to guide you through the changes made and further steps. You can view this video in the private content area for your reference.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Pites
    Pites
    Participant
    June 15, 2024 at 11:54

    I added all info to login. Have you tried ?

    Avatar: Pites
    Pites
    Participant
    June 15, 2024 at 12:01

    I turn off WPBakery Page Builder like you suggested, and I lost home page ….. Moreover, I cannot turn it on again because it want a licence from me, that was a part of xstore !!!!
    What to do ?????

    Please contact administrator
    for this information.
    Avatar: Pites
    Pites
    Participant
    June 15, 2024 at 12:03

    Ok I turn it on, but I cannot upgrade it, because it want a new licence and I cannot turn it off because we use it in our store. So the problem is still.

    Avatar: Pites
    Pites
    Participant
    June 15, 2024 at 23:43

    Clearly, you do not understand the problem, so I will write it again!!! I have been using your XSTORE in my store for about 3 years, in addition to using several other plugins that have been part of the store for these 3 years and cannot be discontinued. UNTIL THE LAST UPDATE OF YOUR XSTORE EVERYTHING WORKED WITHOUT ISSUES. CHANGES WERE SAVING WITHOUT PROBLEMS, AND ALL OTHER PLUGINS WERE THE SAME. SO I DO NOT ADDED NEW PKUGINS. THE PROBLEM STARTED AFTER THE LAST XSTORE UPDATE, SO YOU DO NOT SOLVE THE PROBLEM BY DISABLING ALL OTHER PLUGINS WITHOUT WHICH OUR STORE WILL NOT WORK. SUCH SUPPORT IS A JOKE!!!

    Avatar: Pites
    Pites
    Participant
    June 16, 2024 at 11:19

    Moreover, I have checked several times the version with other plugins disabled, and unfortunately, it doesn’t help much because sometimes I can edit, and sometimes the edits do not save. It is random, so as I mentioned, the problem appeared in your plugin and does not depend on other installed plugins. It does not matter if we clear the cache, cookies, etc. Please provide an effective solution to the problem and restore the full functionality of XStore as it was about a week ago.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 11:38

    Hello, @Pites,

    We hope this message finds you well. We would like to inform you that we have downgraded the version of the WPBakery plugin on your website. We kindly ask you to clear your cache and verify that everything is functioning correctly.

    It appears there is an issue with version 7.7 of the plugin. Version 7.7.1 is expected to resolve this issue; however, it is not currently available. We will need to wait for the update to be released. In the meantime, we recommend continuing to use the previous version of the plugin.

    Also, we would recommend use Text tab when you text edit content, for example – https://we.tl/t-pt22OXvHc5

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Pites
    Pites
    Participant
    June 16, 2024 at 11:51

    Thank you for finally noticing that there is a serious problem.
    Best regards, and I look forward to the new version of the plugin.
    Peter

    Avatar: Pites
    Pites
    Participant
    June 16, 2024 at 11:57

    One more thing: I can’t update: WPBakery Page Builder
    Could you help ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 12:44

    Hello, @Pites,

    You will be able to update WPBakery Page Builder, as described here https://xstore.helpscoutdocs.com/article/37-plugins-update once 7.7.1 version is available on https://www.8theme.com/downloads/

    Best Regards,
    The 8Theme Team

    Avatar: Pites
    Pites
    Participant
    June 16, 2024 at 12:56

    No, there is only:
    WPBakery Page Builder Plugin 7.7 11 June 2024
    and I there is no update in xstore plugin installer
    So I cannot do it like you wrote

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 13:34

    Hello, @Pites,

    Yes, it is correct, here is what we wrote https://prnt.sc/U91yfioETrLF Please wait for the new update.

    Best Regards,
    The 8Theme Team

    Avatar: Pites
    Pites
    Participant
    June 16, 2024 at 14:46

    ok

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 15:18

    Hello, @Pites,

    Thank you for understanding.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2024 at 10:02

    Hello, @Pites,

    You can download the latest version of WPBakery plugin now – https://www.8theme.com/downloads/

    Best Regards,
    The 8Theme Team

    Avatar: Pites
    Pites
    Participant
    June 18, 2024 at 20:25

    Hi,
    I upgrade WPBakery but the problem with savings changes is still. It does not work your proposition to save it. It works selectively, and mainly this method does not work.
    So when it starts working normally ?
    regards,
    Peter

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 07:26

    Hello, @Pites,

    We have conducted a review of your website and have recorded a video for your perusal, which is now available in the private section of our site. We suspect that the issue may be visible on your end due to caching (either from a plugin or your browser). Please clear all caches and recheck the issue.

    Furthermore, we kindly request that you record a video of the problem, specifying which browser you are using and on which specific page the issue occurs.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Pites
    Pites
    Participant
    June 19, 2024 at 08:51

    You said that you repair it in next update. Im not going to show you again the same problem. Everything you have in up in previous descriptions.
    Is it so hard to understand that I have been using your plugin every day for 3 years and the problem with saving changes appeared a week ago and continues to this day. I haven’t installed any other plugins, I know what the cache is and I clear it both automatically and manually. The problem is with your plugin, not my cache or browser.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 10:05

    Hello, @Pites,

    “You said that you repair it in next update.” – no, the situation previously discussed pertained to WPBakery plugin update rather than an update to our theme. The plugin has already been updated, and the process is now complete. Everything should be functioning properly.

    Furthermore, we have conducted thorough testing on your site and have provided you with a video demonstration confirming that all components are operating as expected. Could you please specify if there are any other issues you are experiencing or any additional fixes you anticipate from us? As per our last assessment, everything on your site appears to be working well, including tests conducted using the Chrome browser.

    Why do you hesitate to cooperate? We kindly ask you to review our last message once more.

    Thank you for your attention to this matter. We look forward to your response and are here to assist you with any further concerns.

    Best Regards,
    8Theme’s Team

    Avatar: Pites
    Pites
    Participant
    June 19, 2024 at 15:24

    Hi,
    I want to cooperate but the problem is the same like we started conversation. So I can again prepare video and it looks identically. I ty to add or change text in product text block and I cannot save it !!! I use firefox, clean cache, clean cache in wordpress and the problem is there. BUT LIKE I SAID BEFORE A FEW TIMES, I USE IT 3 YEARS AND NEVER WAS A PROBLEM IN THIS PLASE, WE USE PRODUCT TEXT BLOCK ALL THE TIME BECAUSE WE ADD NEW PRODUCTS AND MAKE CHANGES. SO THE PROBLEM SHOWED UP ABOUT A WEEK AGO AND DESPITE UPDATES, IT STILL OCCURNS.
    REGARDS,
    PETER

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 15:39

    Hello, @Pites,

    “I use firefox” – thank you, you did not mention this before. Please also provide the URL of what exactly page you tried to edit.
    Please test how it works in the Chrome browser, and yes, please provide a video one more time, but from the Chrome browser.

    You one one customer who has this problem and we really want to help you. If the issue can’t be solved (however we currently do not see the problem on your site) we can offer you a refund, and you will be able to change the theme, but this situation is independent of the theme, because the WPBakery plugin will work the same with any theme you activate.

    Best Regards,
    8Theme’s Team

    Avatar: Pites
    Pites
    Participant
    June 19, 2024 at 15:58

    You must be joking, we have a functioning store with 300 products, which is based on your platform, which has been working without any problems for 3 years and there was no such problem. I still use firefox but I have the same problem in chrome. The costs of a possible change of platform are several thousand EURO and not a refund of EUR 50 for the plugin !!!
    For now we spent several hundred euros corresponding and looking for a problem.
    There are new updates (show now) for Bakery 7.7.2 and woocommerce. I will do it and see what next

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