After paying by customer they are getting 404 error

This topic has 53 replies, 4 voices, and was last updated 2 weeks, 6 days ago ago by Jack Richardson

  • Avatar: shopsangam
    nitin kumar
    Participant
    June 17, 2024 at 15:35

    Hi team,

    what is this happening , my customer paying and they are getting error pge not found after payment.

    pls see attached screnshoot.

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    support staff only.
    52 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2024 at 15:38

    Hello @shopsangam,

    Thank you for reaching out to us.

    1/ We recommend that you disable all third-party plugins that are not included with XStore
    (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ Do you have this problem when another theme is activated, for example – Storefront?

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 18, 2024 at 18:38

    it is not happening due to plugin kindly check it. hope fully some code error will there

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2024 at 18:42

    Hello @shopsangam,

    Thank you for your prompt response.

    To determine whether an issue is related to the theme or not, please navigate to Appearance > Themes > Temporarily Activate Default WooCommerce Theme – Storefront.
    In case the result is the same, it means you need to contact the woocommerce plugin support to get further assistance. Here is a link to the free support forum – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 18, 2024 at 19:10

    Hi team,

    its working on the theme, same issue faced by me recently that is solved by you.
    check it again

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 06:47

    Hello @shopsangam,

    Please provide a video of the problem and your actions, temporary wp-admin, and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 19, 2024 at 09:27

    Hi team,

    sharing as per your requirement and also want to inform that ftp credentials already has been to share with .

    so it is requested kindly use that credentials.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 09:59

    Hello @shopsangam,

    Thank you for wp-admin access, but we do not see FTP access. Please provide them one more time here.

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 19, 2024 at 13:23

    hi team,

    pls see and fixed as soon as possible

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2024 at 14:55

    Dear @shopsangam,

    We hope this message finds you well. We kindly request your assistance in verifying whether the previously reported issue has been resolved. This was addressed by implementing a code modification in your child-theme.

    For your reference, the details of the modification can be found in your earlier discussion thread available at: https://www.8theme.com/topic/when-i-change-anything-in-theme-view-cart-open-in-slidebar-automatically/page/2/#post-400497.

    We appreciate your cooperation and look forward to your confirmation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 19, 2024 at 18:07

    sorry to say but child theme not working well. see the attached screenshot

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    support staff only.
    Avatar: shopsangam
    nitin kumar
    Participant
    June 20, 2024 at 08:13

    Hi team,

    I am sharing a screenshot for your reference that can be help to solve page not find error after payment done by customers.

    i am checking the woo commerce setting where in the section of woo commerce status tab , i find this pls see

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 20, 2024 at 09:17

    Dear @shopsangam,

    We hope this message finds you well. We have thoroughly reviewed the concerns you raised regarding the inability to place an order on your website. Below are the findings from our investigation:

    1. Your site is currently using an active child theme. For reference, please see: https://prnt.sc/4XZBVKPecRyi
    2. We have verified that your cart page is functioning correctly, although it appeared broken in your screenshot. For your review: https://prnt.sc/-jsJlU_vOzoA
    3. The checkout page is also operating as expected.
    4. We successfully placed a test order, which you can view here: https://prnt.sc/dPUNg3R7Iz9t
    5. Your woocommerce status shows the no-found cart/checkout pages because you have such pages built with Elementor widget so it does not use the default WooCommerce shortcodes which is logic.

    We suggest that you attempt to replicate these steps on your end to confirm functionality. Should you encounter further issues or have additional questions, please create separate topics for each for more efficient resolution.

    As of now, we have not identified any issues from our side. Therefore, we are unable to provide further assistance unless new information or problems are presented.

    We appreciate your understanding of the support time required for these processes.

    Thank you for your attention to this matter. We look forward to your confirmation that the issues have been resolved.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 20, 2024 at 11:33

    Hi team,

    I am sharing the video recording for the issue i am countering.

    pls see the video here you can see clearly that after checkout page not working.

    Also on day first my parent theme is not working why this is happening .

    fixed my parent theme functionality pls.

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 20, 2024 at 13:35

    Dear @shopsangam,

    I hope this message finds you well.

    We have reviewed your recent correspondence and would like to address a few points for clarification:

    1. You mentioned that you are sharing a video with us; however, we did not find any video attached to your message. Could you please resend it?

    2. It appears that the screenshot you copied and sent back to us is the same one we initially provided. We are unsure of the purpose of this, as it does not address the main question we have. Could you please clarify?

    3. We are awaiting the complete video that demonstrates the issue in question. Kindly send it at your earliest convenience.

    Thank you for your attention to these matters. We look forward to your prompt response.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 20, 2024 at 18:03

    Hi team,

    as you said that you did not get video’s i am sharing again for you.

    in video i try to place a order and order received page not find error.

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 21, 2024 at 13:51

    Hello, shopsangam,

    We hope this message finds you well.

    We have addressed the issue you reported by installing an additional plugin, “Code Snippets,” on your system. Furthermore, we have added a custom snippet titled “Fix issue with permalink on order received with endpoint.” This measure ensures that future theme updates will not affect the resolution.

    Please verify the implementation at your earliest convenience.

    Best Regards,

    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 21, 2024 at 14:02

    Hi team,

    I checked that and its working but pls add a code in parent theme for future updates so that i can use the theme with extra plugin.

    Its not worth it that i have to use a plugin to use the function functionality.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 21, 2024 at 15:04

    Thank you for reaching out and sharing your feedback.

    Unfortunately, we are unable to include this specific fix in the general update, as your situation appears to be unique and none of our other clients have reported a similar issue. It is likely related to specific server settings or external plugins that you are using.

    We strive to ensure that our updates benefit all our clients without introducing potential conflicts or issues, so we will not be adding a fix that could impact everyone.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 21, 2024 at 15:38

    Hi team,

    I can understand that it may be a unique situation. but tell me , what is the benefit then to buy a premium xtore theme. if may problem can not be fixed.

    you can not ignore the issue just because it is happening with me only. pls take your time but i want that you fixed it asap.

    one more issue start now but for that i create a separate ticket
    on the first day i purchased theme facing only issue
    one issue resolved , second start, second resolve third start.

    you are not taking it seriously …..

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2024 at 13:53

    Hello Shopsangam,

    We hope this message finds you well. We would like to address a recent misunderstanding regarding an issue you experienced. Please be assured that we have promptly resolved the problem for you, considering there were several possible solutions.

    We were surprised to learn about your dissatisfaction, as we strive to ensure optimal functionality on your site. We can confirm that the checkout process is now operating smoothly on your website.

    Should you have any further concerns or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: shopsangam
    nitin kumar
    Participant
    June 24, 2024 at 06:08

    Hi Team,

    i just want that my theme work well without any plugin support.

    so i am requesting on the day first pls fixed my parent theme issue.

    also on mobile user, quick view option is not displaying for customer so i create a new topic for that pls share necessary credentials with your colleague so that they can fixed the issue .

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 07:41

    Hello Shopsangam,

    We hope this message finds you well.

    We would like to address your recent query regarding the integration solution implemented on your website. We understand there might be some confusion, and we are here to clarify.

    For the issue you raised, there are several possible solutions: one involves using a plugin, and another involves employing a child theme. It is important to note that integrating directly into the parent theme is not feasible. Any modifications made to the parent theme would be lost upon updating the theme. Additionally, implementing changes globally could potentially interfere with the functionality for other clients, which would not be fair or practical.

    We trust you understand our position on maintaining a standard and efficient service for all our clients.

    Regarding your second query, we kindly ask you to check the specific support thread you opened for that issue. Please avoid mixing different issues in one thread to prevent any misunderstandings.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 24, 2024 at 07:56

    sir i am just only saying that why i cant use parent theme.

    why it is not working with any support or plugin.

    last theme i was Astra there is no issue to use parent theme, everything was working good.

    Even, xstore theme also working good as parent theme . suddenly issue start so it should be fixed .

    plz tell me that your others client facing the issue by using parent theme. whether they are finding issue like me

    the answer would be no.

    if you want time to fixed fixed the issue i am happy with that i have no issue in it,

    but if you are saying that i have to use child theme or have to use plugin . i am not okey with that.

    pls try to understand .plz

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 24, 2024 at 10:08

    Dear @shopsangam,

    We hope this message finds you well. We would like to inform you that we have not received any reports of issues concerning the child-theme. Therefore, you are welcome to utilize it as per your requirements.

    Should you have any questions or need further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 24, 2024 at 10:42

    sir,
    as i am seeing that you are try to restricted me to use a child theme just because of your parent theme have many bugs.
    But i am willing to use a parent theme . as i try to to create many topic for reporting the issue in your parent theme.

    its unable to solve because after a one solution second issue start and after third.

    and you are unable to solved all the issue , due to which i am unable to start my work .

    so it is requested , kindly return the amount so that i can purchased a different theme and can start my work.

    It is very disappointed to see that a customer facing only problem after purchasing your theme and you gys dont take it seriously . too disappointed.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 24, 2024 at 11:29

    Dear @shopsangam,
    Please, check the private content.

    Please contact administrator
    for this information.
    Avatar: shopsangam
    nitin kumar
    Participant
    June 24, 2024 at 11:35

    okey thanks for providing.

    but i want to know once again whether the parent theme issue would be solved or not.

    as i know you made lots of effort so dont want that it go waste.

    if you need time to fixed i have no issue. even if you want to reset the complete theme as well . i have no issue with this too.

    but it can be solved i am happy.

    pls consider if anything possible

    Avatar: shopsangam
    nitin kumar
    Participant
    June 24, 2024 at 16:57

    when customer placed a order .

    order received page on desktop reflecting like a mobile .

    pls fixed it and also check at your lavel on both desktop and mobile

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 25, 2024 at 08:56

    Dear @shopsangam,

    We hope this message finds you well.

    To accommodate your requirements, you can implement a custom CSS solution.
    Please find the custom CSS code we applied below:

    .elementor-widget-woocommerce-checkout-etheme_page:has(.woocommerce-order, .woocommerce-thankyou-order-received) {
        width: 100%;
    }

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

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