Problem with Quick View scroll Animation!

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Jack Richardson

  • Avatar: Asmit Kumar Sah
    Asmit Kumar Sah
    Participant
    June 17, 2024 at 20:07

    When i scroll the Quick View, The website in background starts to scroll. How can i prevent it doing so??
    Also, it takes time to load quick view, more than second. Can you solve it too?

    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2024 at 08:34

    Dear @Asmit Kumar Sah,

    I hope this message finds you well.

    1/ We would like to provide you with the following custom CSS to enhance your website’s functionality:

    html:has(.et-quick-view-wrapper) {
        overflow: hidden;
    }

    2/ This issue is primarily related to the server rather than our theme. We kindly suggest contacting your hosting provider to discuss possible improvements in server response times.

    Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Asmit Kumar Sah
    Asmit Kumar Sah
    Participant
    June 18, 2024 at 10:02

    can you further assist me what should be done to improve server response time.

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2024 at 10:20

    Dear @Asmit Kumar Sah,

    We hope this message finds you well. We would like to remind you that inquiries regarding server response times should be directed to your hosting provider, as these issues are not directly related to our theme’s functionality.

    We appreciate your understanding and cooperation in adhering to our support guidelines.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Asmit Kumar Sah
    Asmit Kumar Sah
    Participant
    June 18, 2024 at 16:54

    I noticed all the canvas menu are opening normal and quickly but
    the quick view takes time to load, can you check if there is any specific issue with it?? Thank you

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2024 at 07:46

    Dear @Asmit Kumar Sah,

    I hope this message finds you well.

    I would like to inform you that the cart, mobile menu, wishlist, and other similar canvases on your website are loaded during the initial page load and are static, meaning that their content does not change dynamically while you are viewing the page.

    Conversely, the quick-view functionality is dynamic. The content displayed in this canvas is generated based on the current product data, such as title, price, description, swatches, etc. This content varies for each product, which is why the display speed of this canvas is primarily dependent on the server response time. If the server response is swift, the product data for the quick view will be generated more quickly. If the server response is slow, there will be a delay as it waits for the server to provide the necessary data.

    We appreciate your understanding of the support time required for these processes. Based on this detailed information, we recommend contacting your hosting provider to discuss potential improvements in server response times, which should enhance the performance of the quick view functionality.

    Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to reach out.

    Best Regards,
    Jack Richardson
    8Theme’s Team

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