When i change anything in theme, view cart open in slidebar automatically

This topic has 47 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: shopsangam
    nitin kumar
    Participant
    June 2, 2024 at 09:08

    Hi team,
    I am writing to inform you that when i change anything in theme . View cart page open in slide bar.

    Second, my child theme working but when I install x store theme that is not working . Why this one is happening.

    Pls share and fixed it soon.

    46 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 10:15

    Hello, Shopsangam,

    Thank you for reaching out to us with your concerns regarding the XStore theme.

    1/ Please provide temporary wp-admin access and we will check your settings.

    2/ What exactly not working? Could you please record a video?

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 4, 2024 at 15:26

    First , i am providing as you want. kindly checked and fixed the previous issue.

    Second issue is that extension of xtore pdf invoice is not compatibles with this theme. pls see and fixed it as well.

    if not possible i installed a plugin that have a option to edit by theme but you have to do it backend i think also see that how you can fixed it.plugin installed already.

    Third issue is that shop rocket plugin not working in the cart page , because i want that customer can check by pin code estimate delivery and how much charged apply for shipping.vpls see it and fixed that as well.

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 4, 2024 at 16:52

    Hello, shopsangam,

    1) Thank you for providing the access credentials.

    2) Please note that if a child theme was developed for a different parent theme, it will not function with a theme for which it was not designed. For more detailed information about child themes, you may refer to the following link: https://developer.wordpress.org/themes/advanced-topics/child-themes/

    3) Could you please clarify what you mean by “extension of xtore pdf invoice”?

    4) We do not guarantee compatibility with all third-party plugins. You can view a list of compatible plugins here: https://xstore.helpscoutdocs.com/article/165-third-party-plugins/

    Best Regards,

    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 4, 2024 at 18:46

    kindly see screenshoot, for not compatible issue

    secondly ship rocket is a shipping partner that is working well with all the theme. so check it again.i think its page setuo issue nothing else.

    when i try to install parent theme . it is not workinng , wanted to know why.

    if i make any change and save suddenly on right side bar a cart view page open automatically, pls look it is as well

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    Avatar: shopsangam
    nitin kumar
    Participant
    June 4, 2024 at 18:59

    specially i want to know that why my parent theme is not working .why you dont want to fixed it . as i complaint recently to for this.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 5, 2024 at 12:20

    Hello, shopsangam

    We currently do not observe any issues with the functionality of the WooCommerce PDF Invoice and the XStore theme. To assist you further, please provide us with a video or log files detailing the problem you are encountering.

    Regarding the Shiprocket issue, please be assured that we are diligently working on a resolution.

    Best Regards,
    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 5, 2024 at 12:55

    pls noted that my parent theme not working . child theme working . pls respond on it why this is happening

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 5, 2024 at 13:32

    Hello, shopsangam,

    I hope this message finds you well. Upon reviewing your child theme, it appears to contain specific custom code which may fix the issues you are experiencing.

    Best Regards,

    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: shopsangam
    nitin kumar
    Participant
    June 6, 2024 at 05:50

    okey pls fixed as soon as possible

    Avatar: shopsangam
    nitin kumar
    Participant
    June 6, 2024 at 11:57

    hi team,

    its a request pls do little bit fast . i am still waiting your response,

    i dont know why i am facing such issue with theme,

    but appreciate that you are working to fixed such issue thanks for that.

    its humble request make it fast pls.

    Avatar: shopsangam
    nitin kumar
    Participant
    June 7, 2024 at 07:03

    Hi team,

    Pls share status of my issue . how much time it will take to fixed.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 7, 2024 at 09:04

    Hello, shopsangam,

    Thank you for reaching out to us.

    Unfortunately, we cannot transfer the code from the child theme to the main theme as it may affect our clients’ websites. Additionally, please ensure that the Shiprocket plugin is functioning correctly. If not, kindly send us a video demonstrating the issue.

    Also, please check if there is an issue where the “cart view” automatically opens in the sidebar.

    Thank you for your patience and understanding.

    Best regards,
    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 7, 2024 at 10:53

    Hi team,

    first issue that is automatically open cart view slidebar whenever a change has been done is solved.

    Second issue; for ship rocket pls see attached screenshot,
    on one product page there is no option for customer to check estimate delivery option by their pin code as well as the emoji of buy more save more has been change.

    i attached second screenshot for to tell you that on cart page shipping charges should not be visible ,
    shipping charges visible for customer after fill the delivery address.

    and also note that shipping charges apply on customer only when they choosed cod option , on prepaid order delivery charge should not apply according the amount that i defined in sales booster option of this theme.

    i am sharing the link in private content to better understanding pls see that link.

    second the my parent theme still not working as i checked that too.

    Please contact administrator
    for this information.
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    Avatar: shopsangam
    nitin kumar
    Participant
    June 7, 2024 at 11:04

    screenshot third for your reference

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    support staff only.
    Avatar: shopsangam
    nitin kumar
    Participant
    June 7, 2024 at 12:24

    Hi team,

    after the update you have done in the website, i found one more issue in the website , now cart/checkout countdown option has been remove from cart page.

    its a request pls go through the entire website and take time to solve these issue seriously.

    i will wait for it but fixed these issue without impacting others feature…of website,

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 7, 2024 at 16:10

    Hello, shopsangam,

    I hope this message finds you well. We kindly request that you provide us with the FTP access credentials to enable us to make the necessary modifications to your parent theme.

    Regarding the link you provided, it directs to a website built on Shopify. As this is a different platform, the functionality of the plugin may vary.

    We have tested it with the default theme, and the only difference with our theme is on the product page. We will integrate it as soon as you provide the FTP details. Please note that no additional fields or conditions are added to the cart/checkout page.

    Thank you for your attention to this matter. Should you have any further questions or require additional information, please do not hesitate to contact us.

    Best Regards,

    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 7, 2024 at 17:02

    as you required i am sharing.

    i am just only want here that custommer can check estimate delivery on product page by entering the pin code.

    second delevery charge show the customer after the address only

    third for prepaid payment shipping method apply as defined in xtore theme sales

    fourth countdown sales booster not working even it is activated after changes by your side.

    pls remove the change from shopping cart where you update shipping charges. shipping charge should be visible only after fill address by customer.

    fifth parent theme still is not working

    these are the major issue pls see and fixed .

    thank you very much for working as and when we need .

    Please contact administrator
    for this information.
    Avatar: shopsangam
    nitin kumar
    Participant
    June 8, 2024 at 11:16

    after discussion with shiprocket they provide some documentation with the instruction to share with your devloper

    pls see first document for call
    and second for response

    Please contact administrator
    for this information.
    Avatar: shopsangam
    nitin kumar
    Participant
    June 9, 2024 at 06:20

    Hi team,

    it has been more than 40 hours, i don’t get any response from side.

    pls share what’s happening because i didn’t see any change in my problem . all are still remains.
    pls tell me so that I can understand you are working on my problem.

    Avatar: shopsangam
    nitin kumar
    Participant
    June 10, 2024 at 05:19

    could you please respond .

    sharing also word press credentials for your convenient

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 10, 2024 at 16:22

    Hello, shopsangam,

    We hope this message finds you well.

    We are pleased to inform you that we have implemented a fix for the parent theme. Please take a moment to review and confirm that everything is functioning as expected.

    Regarding the functionalities you mentioned related to the logic of card operations and checkout pages, we would like to clarify that these are additional features not currently integrated into the theme. Should you wish to see these features implemented, we invite you to submit a request on our task board at 8theme Task Board – https://www.8theme.com/taskboard/ If your suggestion receives sufficient votes, we will consider its implementation.

    Additionally, if you require further customization, you may request this service through the following link: 8Theme Customization Panel https://www.8theme.com/account/#etheme_customization_panel

    We appreciate your understanding and look forward to your feedback.

    Best Regards,

    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 10, 2024 at 17:26

    firstly i am scared about to see that you are replying after 3 days.

    regarding the parent theme working issue. nothing has been change yet. design, format, color everything are in different format. pls checkit yourself too with compare of child theme

    Secondly i want only that ship rocket work with theme its working with others theme except xtore.

    thirdly shiorocket provide documentation for integration pls see that

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 11, 2024 at 16:53

    I hope this message finds you well. We would like to inform you that currently, the access to the admin panel is not functioning. Our team is aware of this issue and is working diligently to resolve it as soon as possible.

    Regarding the colors, fonts, and other settings, please note that if these were configured in a child theme, they will not automatically transfer when switching to a parent theme. To transfer these settings, you will need to export them from the child theme and import them into the parent theme. However, we strongly recommend continuing to use the child theme for optimal performance and compatibility.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 11, 2024 at 18:26

    i want to both the theme will work fine so pls fixed it

    and also work on ship rocket integration , the necessary document for ship rocket already has been share with you.

    pls go through the screenshot , shipping address cant be change here for calculating shipping.

    again when you changed in theme automatic my cark open right side slidebar

    Please contact administrator
    for this information.
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    Avatar: shopsangam
    nitin kumar
    Participant
    June 12, 2024 at 07:43

    I am totally disappointed. This theme have lots of bugs.🤔

    Now on child theme when use in mobile,all color has been changed automatically.recently it is happening on only parent theme.😰

    It’s totally out of my mind what is happening.

    Pls go through the attachments for your reference

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 12, 2024 at 12:19

    Hello, shopsangam,

    I hope this message finds you well. Regarding the integration with Shiprocket, please note that this service falls under our basic support. Should you wish to proceed with the integration, you may request this service through our 8Theme Customization Panel. You can access the panel via the following link: https://www.8theme.com/account/#etheme_customization_panel

    As for the changes in styles, please be informed that they cannot alter independently; such modifications only occur following a re-save in the customizer.

    Best Regards,

    The 8Theme Team

    Avatar: shopsangam
    nitin kumar
    Participant
    June 12, 2024 at 12:55

    forget ship rocket . just work on theme right now .

    now your child theme not working too. so

    see me previous msg and screenshot . also work on for my parent theme issue , its totally break

    Avatar: shopsangam
    nitin kumar
    Participant
    June 12, 2024 at 14:19

    Hi team,

    I have to launched my website finally for customer with the product on 14 june 2024.

    so it is requested to you pls fixed my parent theme asap. I will discuss others issue later.

    Fixed parent theme issue on priority bcz now child is not working well on mobile user.

    You know very well that 90% user visit the website by mobile so it is humble request you to pls take it seriously and do the needful in this regards.

    Pls noted that i have to launched website for customer on 14 june 2024.

    Thanks

    Avatar: shopsangam
    nitin kumar
    Participant
    June 13, 2024 at 05:18

    hi team,
    the some of issue were solved by me for parent theme.

    but some of could not be solved.

    first issue in color for timers pls see attached screenshot,

    second issue for track order link not working in desktop but working in mobile.

    third issue for review , the text below the review not reflecting proper.

    pls try to fixed them asap..

    additionally, i want to say that ship rocket working well for my others site having extra theme. so pls think about this .
    ship rocket is the most famous aggregator for shipping good in the India.

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