Jack Richardson

Hello @tareqabodohon
Could you please, provide the correct wp-admin access to your web-site so we check the settings of your products there ?
Kind regards, Jack Richardson
The 8theme’s team

Dear @Incanda,

We hope this message finds you well.

Have you had the opportunity to temporarily remove the cart or wishlist elements from your header content and review the number of requests afterward? Conducting this test could assist us in identifying the specific element that may be contributing to the issue on your website.

Please let us know if you require any further guidance or support with this process.

Best regards,
The 8Theme Team

Dear @MAHDAR,

We hope this message finds you well.

We would like to inform you that we have identified the issue affecting the carousels on your website. It appears that when the “slider per scroll” option is set to any value other than the default, and the “loop” option is simultaneously activated, it causes a conflict.

To address this, we have reverted the “slider per scroll” setting to its default value, as shown here: https://prnt.sc/vNvqvuE1vj5X. Following this adjustment, the carousel on your homepage now appears to be functioning correctly.

We kindly request you to review the changes on your end. If everything is working as expected, you may apply the same settings to the other pages and carousels on your website.

We will check how it is possible to fix so please, at this time keep the value we set above on carousels.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @4NOdes,

We hope this message finds you well.

We would like to inform you that the website you shared is currently running XStore version 9.4.2, while the latest available version is 9.4.6. This discrepancy is the reason why the preloader is not being hidden correctly, even with the custom CSS we provided. The current version of your website does not include the necessary styles to support this functionality. Therefore, we kindly recommend updating to the latest version of XStore to resolve this issue.

Additionally, to enhance the performance of your website, we suggest utilizing the XStore Ajaxify feature, which is available for each Elementor widget. This feature is designed to be intuitive and does not require any coding skills. For your reference, please see the following screenshot: https://www.awesomescreenshot.com/image/49798158?key=c81fa20aea0720fefd3adc8c4639cf5e

Please note that the default theme does not offer the same range of widgets and features as XStore. As a result, achieving similar results as with a default theme is not feasible, as the elements and features provided by our theme are essential for such functionality.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Benas,

Thank you for reaching out to us.

Yes, you can create a custom email template using our XStore Email Customizer. You can find detailed instructions in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/. Additionally, you can make content adjustments within the email customizer to suit your specific needs.

Should you have any further questions or require additional support, please do not hesitate to submit a new topic on our support forum. We are always here to assist you.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Incanda
The name of request is the same but the params that are passed in such request are different based on the widget used.
Kind regards, Jack Richardson
The 8theme’s team

Dear @badr,

We hope this message finds you well.

Could you kindly provide us with the correct wp-admin access to your website so that we can investigate the issue and work towards a solution? Based on our assessment, the issue may be occurring because the basic XStore Ajax Search element is being used in your header. For header purposes, we recommend using the specific Header Ajax Search widget, as it should ensure the redirection functions correctly.

You are welcome to try this adjustment on your own. However, if you require any assistance, please share the necessary access details in the private area, and we will be happy to check and resolve the issue for you.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Incanda,

We hope this message finds you well.

The requests you are observing originate from the Wishlist and Cart elements in your website’s header. These requests are essential for properly loading the content of the mini dropdowns associated with these widgets.

If you would prefer not to load these requests, you may temporarily remove these elements from your header for testing purposes. This will allow you to determine if it resolves your concerns. However, please note that these requests are necessary for the proper functionality of the widgets if they are being utilized.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Abdul Moiz,

We hope this message finds you well.

It seems that the issue you are experiencing might be due to not having created a template in our email builder. Please refer to the following screenshot for guidance: https://prnt.sc/LELE1CcyTpMl.

If you already have an email template, kindly provide us with the details, including the template name and a screenshot of its content. If you have not yet created one, we kindly request you to do so and then check the results.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Brunos,

We hope this message finds you well.

Could you kindly try using the YouTube iFrame code to display the video with autoplay in a gallery item? It is possible that the issue lies with the video player, which may be affecting the activation of the autoplay feature.

Additionally, please note that if implementing this requires creating new methods to automatically enable video playback, it would be considered a customization request. Should this be the case, we kindly invite you to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Brunos

It could be because of the custom content you added with your iframe tag of video. Please, try to add next one from private area.

Kind regards, Jack Richardson
The 8theme’s team

Hello @James

Once we added the code suggested above the results are next:
1/ https://gyazo.com/98cb80d11b8aa1d9f50b75bc063d18f1 – en version
2/ https://gyazo.com/75e0d8c3f52ec304318b76bbe9d4afa2 – he version
So, if you thought about anything else, please, describe in details what result you would like to get because we could not understand you correctly now.

Kind regards, Jack Richardson
The 8theme’s team

Hello @delovionline,

Thank you for reaching out to us. Your integration-related questions appear to be quite specific and would be better suited for submission through our additional customization solution. You can access it here: https://www.8theme.com/account/#etheme_customization_panel.

Since most of your inquiries pertain to hooks, filters, and other advanced customizations that are not related to bugs or issues with our theme, we kindly recommend using the link provided above. Our developers will be happy to assist you and provide answers to your questions.

We appreciate your understanding!

Best regards,
The 8Theme Team

Dear @Thong Hoang,

I hope this message finds you well.

Could you kindly review the following demo related to the filter request you inquired about: https://xstore.8theme.com/elementor2/furniture3/shop/. This demo utilizes our XStore Elementor Archive Products Builder, which incorporates custom widgets to structure the content on such pages. For more details, you can refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

Additionally, we noticed that in your menu configuration, the first subitem should be set as the parent link. Currently, it is not possible to click and redirect on a menu item that contains a submenu. If you would like to see this functionality added as an option in the widget settings, we encourage you to submit your request on our roadmap page: https://www.8theme.com/roadmap/. This will allow us to evaluate its popularity among other users.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Abdul Moiz
Check now, please !
The 8theme’s team