Forum Replies Created

Viewing 30 posts - 13,501 through 13,530 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 11, 2015 at 20:46

    Hello,

    Please show a screenshot for want element you want to change font and provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 11, 2015 at 20:45

    Hello,

    When you resize browser window you should reload a page.
    Please check your site on mobiles devices too.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 20:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 20:03

    Hello,

    Please specify what error you’re getting. Show us a screenshot and provide wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 17:06

    Hello,

    You need to update the theme and translation files (“from sources”), after that translate the needed words in .po file.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 17:04

    Hello,

    To fix the badge display add this code in custom.css:

    .main-nav .menu > li.badge-new > a::before  {
        right: -30px !important;
    }

    You’re using Single Image element for those images and hover effect can’t be created for it. You need use “Banner” element instead.
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 16:53

    Hello,

    We recommend to create back up of the files and database before any changes.
    Concerning the php version change you should ask your host as we don’t know how your server is configured and what exact php version should be selected.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 16:48

    Hello,

    We’ve sent plugins archives to your email address.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 16:43

    Hello,

    As I see language drop down menu is shown properly:
    http://storage1.static.itmages.com/i/15/0710/h_1436541695_7609072_310022d64a.png
    Please clarify what you want to achieve.

    To show languages selector near copyright text you need create custom sidebar in Appearance > Widgets and add Language Switcher widget there. Then add it to the row in Static Block where you created copyright text.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 16:19

    Hello,

    Please try to recreate a product from scratch.
    If it still doesn’t work please let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 16:00

    Hello,

    Is your issue resolved?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 15:59

    Hello,

    We can’t access your cpanel getting the error:
    The submitted username is invalid.

    Please check the credentials or create FTP account for us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 15:54

    Hello,

    You added a product but you didn’t publish it. I’ve published the product and uploaded featured image for it and now it’s displayed on your home page.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 15:46

    Hello,

    Please add this code in custom.css file:

    .header-wrapper {
        position: fixed;
        z-index: 1000;
        background-color: white;
        width: 100%;
    }
    .rev_slider_wrapper {
      margin-top: 135px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 15:26

    Hello,

    Could you please describe your problem with more details?
    Please show screenshots with the problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 15:24

    Hello,

    We’re glad you managed to find the solution.

    Have a great weekend!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 15:23

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 15:22

    Hello,

    Sidebar on our demo is created with help of Product Categories element in Visual Composer editor. Select proper row layout to divide it into 2 columns and add Product Categories element to the first column:
    http://storage3.static.itmages.com/i/15/0710/h_1436538133_9025929_27d0c0a62a.png

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 13:57

    Hello @atlantamarketing,

    Please disable all 3rd-party plugins and try to checkout after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 13:55

    Hello,

    I don’t see badge icon near “Offers” menu item. Have you removed it?
    Please add it and show a page link to us.

    As I see hover effect is set to swap for the images under “MOBILES & TABLETS” section. Do you want to add background color for that hover effect?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 13:42

    Hello,

    Please try to use this plugin instead of Yoast:
    https://wordpress.org/plugins/all-in-one-seo-pack/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 13:33

    Hello,

    As shown in phpinfo now you have memory_limit set to 256M. Please ask your host to change it to 1024M and check products filter then.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 13:29

    Hello,

    I’ve selected “Contact Page” template in the page editor:
    http://storage1.static.itmages.com/i/15/0710/h_1436531431_8254320_fadaa7347e.png

    Please check your “Contact” page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 13:22

    Hello,

    You have 0 products for French categories:
    http://storage1.static.itmages.com/i/15/0710/h_1436530955_6919522_e16393ac0e.png
    Mark products with those categories to make them shown on Boutique page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 13:15

    Hello,

    I’ve set Account menu for French site version.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 12:46

    Hello,

    Please ask your host to increase php version to 5.3 at least or 5.4 as now you’re using low php version.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 12:43

    Hello,

    As I see you don’t have our theme listed in WPML > Theme and Plugins Localization as shown in the screenshot https://d2salfytceyqoe.cloudfront.net/wp-content/uploads/2009/09/scan-theme-for-texts.jpg of WPML documentation https://wpml.org/documentation/getting-started-guide/theme-localization/

    The same issue persists with default WordPress Twenty Fifteen theme.
    We recommend you to ask WPML support concerning this issue. Please mention in your query that theme isn’t shown with default WordPress Twenty Fifteen theme.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 12:38

    Hello,

    Your credentials to wp-admin panel are incorrect.
    Please reset the password and check if you spelled username correctly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 12:24

    Hello,

    Please provide us with FTP credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 10, 2015 at 12:13

    Hello,

    I’ve checked images on the page you provided in your first post and lightbox window is closed successfully and scrolling works fine.
    Try to check it in another browser.

    To make “Product Add-ons” plugin working try to disable Ajax “Add To Cart” in Theme Options > Single Product Page and check it after that.

    Regards,
    Eva Kemp.

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    Viewing 13,530 results - 13,501 through 13,530 (of 31,382 total)
Viewing 30 posts - 13,501 through 13,530 (of 31,382 total)
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