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Edit Product – Text is NOT visible

This topic has 8 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

tbijeux

Participant

July 8, 2015 at 16:20

Hi there,

When I “edit” a product, the text in the Product Description appears to not be visible. But if I highlight the text with my cursor, it becomes visible?

Also, on the Edit Product page, I no longer see the option to edit my product “Front or Backend” as before.

Can you help fix this?

Thakns

Please, contact administrator
for this information.

#74034 Copied Theme version: 2.8.2

7 Answers

Robert Hall

Support staff

July 8, 2015 at 17:21

Hello,

1) Please provide us with wp-admin access in Private Content.
2) You need select all Content Types in Dashboard->Visual Composer->General Settings.

Regards,
Robert Hall.

#74052 Copied

tbijeux

Participant

July 8, 2015 at 19:44

Here are the login details….

Also, I noticed on the “Edit” Product page, I cannot expand or close any of the following product detail sections and cannot enter any data in them.

– WordPress SEO
-Slug
-Revolution Slider Options
-Additional product options [8theme]
-Reviews

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for this information.

#74081 Copied

Robert Hall

Support staff

July 8, 2015 at 19:50

Hello,

Also please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#74083 Copied

tbijeux

Participant

July 9, 2015 at 17:25

here are the credentials….

Please, contact administrator
for this information.

#74341 Copied

Eva Kemp

Support staff

July 10, 2015 at 12:46

Hello,

Please ask your host to increase php version to 5.3 at least or 5.4 as now you’re using low php version.

Thank you.
Regards,
Eva Kemp.

#74484 Copied

tbijeux

Participant

July 10, 2015 at 16:34

Hi Eva,

I have the following 3 options, do I pick the 1st one? Also, do I need to Backup any files before I do this??

PHP 5.4 – All files with the extension .php will be handled by the PHP 5.4 engine.
Latest version of PHP.

PHP 5.4 (Single php.ini) – Same as PHP 5.4, but all subdirectories will use ~/public_html/php.ini

PHP 5.4 (FastCGI) – All files with the extension .php will be handled by PHP 5.4 FastCGI processes.
FastCGI for PHP makes all your PHP applications run through mod_fastcgi instead of mod_suphp. This eliminates the overhead of loading the PHP interpreter on every hit. Since it is always in memory ready for the next hit, the responses will be generated faster.

#74558 Copied

Eva Kemp

Support staff

July 10, 2015 at 16:53

Hello,

We recommend to create back up of the files and database before any changes.
Concerning the php version change you should ask your host as we don’t know how your server is configured and what exact php version should be selected.

Thank you.
Regards,
Eva Kemp.

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