Return to previous page

Topic: Mobile Menu – Not Responsive

Tagged: menu, mobile, unresponsive

dannychehab

Participant

July 9, 2015 5:17 pm

Hi there,

My mobile menu doesn’t seem to appear when i click it on a mobile device.

timberandbuildingsupplies.com.au

you can view the issue there.

Hope to hear from you soon!
Site URL: hidden
Theme version: woopress
WooCommerce version: 2.3.8

Content is visible for topic creator and
support staff only.

#74340 copied to clipboard

Like

Jack Richardson

Support staff

July 9, 2015 6:15 pm

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#74355 copied to clipboard

Like

dannychehab

Participant

July 10, 2015 9:50 am

Could i possibly make these updates all through wordpress rather than my FTP files?

#74438 copied to clipboard

Like

Stan Russell

Participant

July 10, 2015 3:39 pm

Hello,

it is strongly recommended to update theme and plugins using FTP. We can update them for you if you will provide us with FTP credentials for your site in private content.

Regards,
Stan Russell.

#74545 copied to clipboard

Like

dannychehab

Participant

July 10, 2015 3:44 pm

Hi Stan,

That would be much appreciated!

Thanks Stan

Content is visible for topic creator and
support staff only.

#74547 copied to clipboard

Like

Eva Kemp

Support staff

July 10, 2015 3:59 pm

Hello,

We can’t access your cpanel getting the error:
The submitted username is invalid.

Please check the credentials or create FTP account for us.

Regards,
Eva Kemp.

#74552 copied to clipboard

Like

dannychehab

Participant

July 10, 2015 4:39 pm

Sorry, try these details now

Thanks

Content is visible for topic creator and
support staff only.

#74559 copied to clipboard

Like

Jack Richardson

Support staff

July 11, 2015 9:28 am

Hello,

I’ve updated the plugins and the theme.
Please check mobile menu now.

Best regards,
Jack Richardson.

#74659 copied to clipboard

Like

dannychehab

Participant

July 13, 2015 2:13 pm

Hi Jack,

The mobile menu seems to be working fine!

But unfortunately the on the checkout page, the payment method on the right hand side seems to be unavailable (this happens on all devices)

Thank you

#74845 copied to clipboard

Like

Eva Kemp

Support staff

July 13, 2015 3:06 pm

Hello,

Please ask your host to increase memory_limit value to 128M. After that check the Checkout page.

Regards,
Eva Kemp.

#74861 copied to clipboard

Like

Viewing 10 results

1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

Topic: Mobile Menu – Not Responsive

Usefull links

Did you know ?

Support Stats

Topic: Mobile Menu – Not Responsive

Usefull links

Did you know ?

Support Stats

Log in to 8theme

Oops, looks like you don’t have access!

Please, enter the appropriate Envato purchase code below to create a topic on current forum