Forum Replies Created

Viewing 30 posts - 11,101 through 11,130 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 17:19

    Hello @pcdjebay,

    I’ve imported base demo content and Wheels template. Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 17:08

    Hello,

    Thank you for the notice. You can edit this text in Theme Options > Shop > Text for empty category.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 17:02

    Hello,

    You’re welcome.

    Have a nice day too.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 17:02

    Hello,

    FTP credentials are incorrect. Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:58

    Hello,

    Please give us access to wp-admin panel as your site under maintenance mode and we can’t see it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:56

    Hello,

    Have you made any changes in the theme files?
    May we reupload the theme?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:41

    Hello,

    That popup form is related to Screets Chat plugin, to edit it go to WP admin panel > Chat Console > Options.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:39

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:32

    Hello,

    Please update the theme to the latest version 2.0 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:26

    Hello @Boutik,

    I’ve checked Info Box element on our test site and it’s working properly. May we reupload theme files? Please create a back up and let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:17

    Hello @gchiarelli,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 16:16

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 15:49

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 14:37

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 14:23

    Hello,

    Please use this code in custom.css:

    .related-posts .meta-post {
      display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 14:20

    Hello,

    Go to Pages section in wp-admin panel, edit your page and select “Without Sidebar” in “Sidebar Position” field on the right side of the editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 14:18

    Hello,

    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find section “Share this product” in line 1918) and add this code after 1947th line

    if($linkedin == 1) {
    $html .= '
    <li>
    <a href="http://link_to_your_linkedin_account" class="'.$tooltip_class.'" title="'.__('LinkedIn', ET_DOMAIN).'" target="_blank">
    <i class="ico-linkedin"></i>
    <svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
    <circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
    </svg>
    </a>
    </li>
    ';
    }

    and add this code after the line 1931:
    'linkedin' => 1,

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 14:09

    Hello,

    Glad to hear it.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 12:54

    Hello @kriky1,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 12:25

    Hello,

    Please pay attention to the description of the new theme version:
    http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    The files were removed:
    DELETED : royal/woocommerce/order/order-details.php
    DELETED : royal/woocommerce/myaccount/my-orders.php

    You must delete them in your wp-content/themes/royal/woocommerce directory. After that check “My Account” page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 12:24

    Hello @gurhan,

    You can uncheck “Notify” option in this topic:
    http://storage7.static.itmages.com/i/15/0910/h_1441884199_9533656_3df4209855.png

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 12:20

    Hello,

    We’re sorry for a long delay.
    Please update parent theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 11:58

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 11:56

    Hello,

    Please show a screenshot of the issue. How can we replicate it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 11:01

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 11:00

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 10:28

    Hello,

    You need update the theme to the latest version 2.1.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 10:25

    Hello,

    Unfortunately there is a bug with new version of Visual Composer and it’ll be fixed in the next theme update. You have to revert back to older plugin version.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 10:24

    Hello,

    Please clarify what bug you’re talking about.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 10, 2015 at 10:20

    Hello,

    The issue has been fixed. I’ve added this code in .htaccess file:

    <IfModule mod_headers.c>
       Header set Access-Control-Allow-Origin "*"
    </IfModule>

    Please clear browser cache and check site now.

    Regards,
    Eva Kemp.

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    Viewing 11,130 results - 11,101 through 11,130 (of 31,382 total)
Viewing 30 posts - 11,101 through 11,130 (of 31,382 total)
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