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Product Images Not Displaying Properly - by TimMc

This topic has 17 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

TimMc

Participant

July 14, 2015 at 01:05

Hello, I have 3 different product sections on my client’s website and none of the product images are displaying properly. Can you please tell me if there is a setting or something set up incorrectly? I need to get this rectified for the site as quickly as possible.

Thanks,

Tim

#75004 Copied Theme version: 1.6 WooCommerce version: n/a

16 Answers

Eva Kemp

Support staff

July 14, 2015 at 08:31

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#75028 Copied

TimMc

Participant

July 17, 2015 at 18:25

Hello,

Okay, we performed the theme update without issue. However, the product sections are still not displaying correctly. When we attempt to change the configuration via the theme options section, nothing changes. At the moment, all of the products are displaying in a blog post format (please visit the site and check it out). Would like to know what the next steps are so we can get this figured out as soon as possible. Thanks in advance for your assistance.

Tim

#75783 Copied Theme version: 1.9

Eva Kemp

Support staff

July 17, 2015 at 20:56

Hello,

Please provide us with the link to your Shop page and give us wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#75789 Copied

TimMc

Participant

July 17, 2015 at 20:59

Hi Eva,

Provided the info – thank you for looking into this for us.

Please, contact administrator
for this information.

#75794 Copied Theme version: 1.9

Eva Kemp

Support staff

July 18, 2015 at 10:32

Hello,

Woocommerce plugin wasn’t activated. I’ve enabled it and set your “Products” page as shop page in Woocommerce > Settings > Products tab. Now you need create products in wp-admin > Products section https://nimbus.everhelper.me/client/notes/share/250683/WNzuwn39VRZZU9IkzmGT0ZwDAf2V4PSA/ .
Check “Products” page after that.
Also update Woocommerce plugin to the latest version.

Regards,
Eva Kemp.

#75838 Copied

TimMc

Participant

July 18, 2015 at 16:47

Hi Eva,

A few questions:

1. Why would I need to activate WooCommerce for the Products section of the theme, when I wasn’t using WooCommerce before? Now I have to move all of the products I want to display into Woo? That doesn’t seem right.

2. I created one new category, with a sub-category in the WooCommerce section and it is still not rendering the product correctly (See the last “rent” tab in the main menu. Under it is Conference Table with one listing). When you click on “Rent”, it does not show the product properly.

I’m still baffled as to why I would need to move all of my products from the existing product section and move them into WooCommerce.

Please let me know. I need to get this resolved.

Thanks,

Tim

#75868 Copied

Eva Kemp

Support staff

July 20, 2015 at 06:04

Hello,

1. How had you shown products before? Our theme was created specially for Woocommerce plugin, so to create products you need install this plugin.

2. Please provide us with FTP credentials.

Regards,
Eva Kemp.

#75901 Copied

TimMc

Participant

July 20, 2015 at 17:40

Eva,

Thanks for the quick reply.

1. A custom post type was created for products (uses a different taxonomy than WooCommerce).
2. Done

Thanks again for your time.

Please, contact administrator
for this information.

#76036 Copied Theme version: 1.9 WooCommerce version: 2.3.13

Eva Kemp

Support staff

July 20, 2015 at 18:16

Hello,

I’ve changed permissions to 777 for “uploads” folder in wp-content directory. Please check your product category page now. Clear your browser cache before.

Regards,
Eva Kemp.

#76048 Copied

TimMc

Participant

September 10, 2015 at 16:05

Hello – our site has been performing just fine, without issue until today. Now, we only get a blank screen and no ability to reach the login page. Any ideas? Thanks… Tim

#85978 Copied Theme version: Most recent (I think)

Eva Kemp

Support staff

September 10, 2015 at 16:32

Hello,

Please update the theme to the latest version 2.0 and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#85991 Copied

TimMc

Participant

September 10, 2015 at 16:36

So, is my site going to go down each time I have a pending theme update? This doesn’t occur with any other WP site that I manage (14+ of them). Just curious…because that’s an odd way for updates to function.

~Tim

#85993 Copied

TimMc

Participant

September 10, 2015 at 16:43

The latest version of this theme in ThemeForest is version 1.9. Where do I get version 2.0?

#85999 Copied

Eva Kemp

Support staff

September 10, 2015 at 17:22

Hello,

We’ve sent theme archive to your email address. Please check it.

Regards,
Eva Kemp.

#86018 Copied

TimMc

Participant

September 10, 2015 at 17:29

Received – thank you.

~Tim

#86023 Copied

Eva Kemp

Support staff

September 10, 2015 at 18:30

Hello,

You’re welcome.

Regards,
Eva Kemp.

#86035 Copied
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