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Page not loading/working on Iphone ISO devices

This topic has 15 replies, 4 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

Ali Akil

Participant

September 2, 2015 at 00:37

Hi, I was surprised with a message in my facebook page from a customer telling us that he is not being able to see my site in iphone devices (ISO) with any browser. So I tested and its true, not working / loading. I don’t like iphones but many customers do and I need to fix that. I think its the responsive mode of the theme.

Can you please help me solve this issue?

thanks

Please, contact administrator
for this information.

#83777 Copied

14 Answers

Eva Kemp

Support staff

September 2, 2015 at 08:59

Hello,

I’ve checked your site and haven’t seen any issues:
http://storage2.static.itmages.com/i/15/0902/h_1441180644_5813559_9e3ae3547b.png
Please try to check the site with parent theme too.

Regards,
Eva Kemp.

#83841 Copied

Ali Akil

Participant

September 2, 2015 at 09:11

Hi, I dont know if you are using a simulator, please use an actual iphone diferent divecies. I am in a groupe in whatsupp with many freinds and asked to try it in iphone they said the same thing “not loading”. Please use diferent iphones to test.

I have confirmed the issue and I am 100% sure.

thanks

#83844 Copied

Ali Akil

Participant

September 2, 2015 at 14:34

Hi, here you have 2 screen shot from 2 iphones:

they stay like this and they do not load.

thanks

#83983 Copied

Ali Akil

Participant

September 3, 2015 at 12:37

Any news on this??

thanks

#84332 Copied

Eva Kemp

Support staff

September 3, 2015 at 13:00

Hello,

Sorry for a delay.
Please check the site now.

Regards,
Eva Kemp.

#84347 Copied

Ali Akil

Participant

September 3, 2015 at 14:25

Hi, ok its now loading but not like in other phones. It shows in iphone the side bar first then the content, In samsung it shows the content then the side bar. I didnt test it for single producs but it must work the same, first the product and then the side bar. I dont want it to display diferent in each device.

Please help me with this becouse I am not working waiting to solve this issue becouse more than the 50% of my customers use iphone.

thanks

#84369 Copied

Ali Akil

Participant

September 3, 2015 at 14:34

OK OK we have a problem. Not only in iphone devices but in all ISO or apple products. Not loding in ipads and some iphones, please this is not good, this is a big issue to us. We are now waiting for you to fix the issue so that we can add products and work. This is not good.

Please test your theme with all MAC devices including ipads and iphones also they must display exactly in the same order like in other devices like somesung phones and tablets.

Please this issue cant wait, try to help me as fast as you can.

thank you very much.

#84375 Copied

Ali Akil

Participant

September 7, 2015 at 10:14

Any news?

#84970 Copied

Olga Barlow

Support staff

September 8, 2015 at 08:29

Hello,

Take our apologies for the delay in answering.
We have fixed the problem with loader and sidebar position on iOS devices, but you have enabled the cache plugin and the old version of file was cached. Anyway check your site now, please.

Regards

#85262 Copied

Ali Akil

Participant

September 8, 2015 at 09:11

hi, thanks I will. Now the site can open in all iphones and ipads? how do you know that. I dont have iphone or Ipad I must check with my feinds again. But how do you know?

When in this topic you said that if was fixed we tryed and only in one type of iphone was fixed. Ipads and others where still not loading.

thanks

#85284 Copied

Ali Akil

Participant

September 8, 2015 at 09:26

Ok tested in one Iphone and is ok 🙂 thanks.

I will test in an ipad to see.

thank you very much. Please if you can see my other topic about the categories, this one is urgent for us. thanks

#85289 Copied

Jack Richardson

Support staff

September 8, 2015 at 10:00

Hello,

You’re welcome.

We’ll reply to your other topic asap.

Sorry for inconveniences.

Best regards,
Jack Richardson.

#85299 Copied

Ali Akil

Participant

September 10, 2015 at 10:03

Hi, tested on Ipad and Iphone its working.

problem solved.

thanks.

#85892 Copied

Eva Kemp

Support staff

September 10, 2015 at 11:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#85904 Copied
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Page not loading/working on Iphone ISO devices

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