Forum Replies Created

Viewing 30 posts - 9,751 through 9,780 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 21:27

    Hello,

    The problem is related to Ultimate VC Addons plugin.
    Did you update it to 13.3.6 version? Please do this and after that you have to recreate your static block.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 21:25

    Hello @khoavo,

    The problem was related to Ultimate VC Addons plugin. They fixed this bug in the latest version 13.3.6. As you updated the plugin you also had to recreate the page. So I’ve readded elements on your home page and image is shown now.

    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:51

    Hello,

    You’re welcome.
    Let us know if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:49

    Hello @SixthGearLLC,

    Theme will be updated approximately in a week or 2.
    Unfortunately for now there is no temporary solution.

    Please take our apologies.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:46

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:44

    Hello,

    Now wp-admin panel credentials are incorrect. Please reser the password. Also disable all 3rd-party plugins and check the Checkout page after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:39

    Hello,

    Go to Theme Options > Shop > Product Page Banner and upload your image.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:38

    Hello,

    You need edit the file wp-content/themes/royal/framework/theme-functions.php and remove the code in line 630:

    if(function_exists( 'set_revslider_as_theme' )){
                set_revslider_as_theme();
            }

    After that you’ll be able to activate the license.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:34

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:33

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 20:33
    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 18:25

    Hello,

    I’ve added this code in Custom CSS for desktop:

    .order-review {
      width: 370px;
    }

    Please check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 18:17

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:53

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:52

    Hello,

    That plugin isn’t compatible with Blanco theme.
    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:34

    Hello @iakovoso,

    Your site is asking for additional authorization.
    Please provide us with these credentials too.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:32

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:30

    Hello,

    You can close the first category by editing wp-content/themes/royal/js/etheme.js file. Find and comment out line 1733
    $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:28

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:27

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:26

    Hello,

    Registration page is working now:
    http://storage4.static.itmages.com/i/15/1019/h_1445271827_9406150_0acf654253.png

    Please clear browser cache and check (don’t forget that you should be logged out of wp-admin panel to view registration page).

    You can create coupons in Woocommerce settings:
    http://storage6.static.itmages.com/i/15/1019/h_1445271992_7279960_4f98ecc932.png

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 17:21

    Hello,

    I meant you need re-add Tabs element on the page as outdated element may cause display issues for other elements too.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 16:20

    Hello,

    I’ve enabled excerpt option.
    Please check the page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 16:16

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 16:04

    Hello,

    The problem was caused by WooCommerce Waitlist plugin.
    I’ve deactivated it. Please check variable products now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 15:48

    Hello,

    In this case remove the previous code and use this one:

    .page-content {
        background-image: url("https://www.thermalprinteroutlet.com/wp-content/uploads/2015/09/background.png");
        background-size: contain;
        background-repeat: no-repeat;
        background-position: center top;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 15:45

    Hello,

    Did you install the plugin from our package?
    If so, delete it, and install the plugin that you bought.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 15:36

    Hello,

    We also need wp-admin panel credentials. Please send them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 15:33

    Hello @stano,

    The issue has been fixed.
    Please check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 19, 2015 at 14:39

    Hello,

    Please clarify in which page you’ve added the shortcode.

    Thank you.

    Regards,
    Eva Kemp.

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    Viewing 9,780 results - 9,751 through 9,780 (of 31,382 total)
Viewing 30 posts - 9,751 through 9,780 (of 31,382 total)
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