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Topic: Post Grid Elements doesn't work after upgrade

maccandy

Participant

October 13, 2015 11:26 am

hello,

after upgrading visual composer, the post grud elements on main page are gone. As datasource I used etheme_portfolio and the last months, everything works fine. Now the grid doesn’t load the Elements.

Could you please help?

thx maccandy

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Robert

Participant

October 13, 2015 11:47 am

Hello

Same problem as OP.

I’m using Classico v1.3. After a warning email from Themeforest asking us to update Visual Composer, I have just updated to Version 4.7.4 (downloaded from this site). Now the blog posts showing up on the front page are no longer displayed.

Please fix?

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Robert

Participant

October 13, 2015 12:06 pm

I noticed on the Classico Variant 1 demo site, that you still have the section “LATEST FROM THE BLOG” working OK. This is not working after the Visual Composer update for us though.

Is it advisable to roll-back to an earlier version of Visual Composer until you have a fix? I ask this because ThemeForest’s email suggests we update for security reasons.

Regards

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Eva Kemp

Support staff

October 13, 2015 1:42 pm

Hello,

We’ve passed this issue to our developers.
Once there is a result we’ll let you know.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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maccandy

Participant

October 14, 2015 4:03 pm

hello,

are there any news about this bug? we need this function, otherwise i have to change a lot in the structure of the information architecture.

thx
maccandy

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Eva Kemp

Support staff

October 14, 2015 4:10 pm

Hello @maccandy,

We’re still waiting for a reply from the developers. Once there is any update we’ll inform you.

Thank you for understanding.

Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 16, 2015 8:54 am

Hello @maccandy,

The issue has been fixed. Please check your site now.

Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 16, 2015 8:57 am

Hello @themadguru,

I’ve sent updated file to your email address.
Please check it.

Regards,
Eva Kemp.

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maccandy

Participant

October 16, 2015 9:41 am

Hallo Eva

It seems to work now. Thx for your support.
Could you please tell me what you have changed so I could do it after theme update again or copy it into Child theme.

Thx
maccandy

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Eva Kemp

Support staff

October 16, 2015 10:07 am

Hello @maccandy,

We updated the file wp-content/themes/classico/vc_templates/vc_basic_grid.php.
It will be also fixed in the next theme update.

Regards,
Eva Kemp.

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stano

Participant

October 19, 2015 1:59 pm

i have the same problem, can you please update my page too?
Site URL: hidden
Theme version: 1.3
WooCommerce version: 2.4.7

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Eva Kemp

Support staff

October 19, 2015 2:08 pm

Hello @stano,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

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Robert

Participant

October 19, 2015 3:00 pm

Thanks Eva Kemp

I’ll give the suggestions a try and report back.

Regards
themadguru

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stano

Participant

October 19, 2015 3:05 pm

its here in the private section
Site URL: hidden
Theme version: 1.3
WooCommerce version: 2.4.7

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Eva Kemp

Support staff

October 19, 2015 3:33 pm

Hello @stano,

The issue has been fixed.
Please check your site.

Regards,
Eva Kemp.

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julians3

Participant

October 20, 2015 8:34 am

Having problem to load the elements, kindly please email me the fix file.

Thanks a million.

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Eva Kemp

Support staff

October 20, 2015 11:06 am

Hello @julians3,

The fix is for Classico theme, as I see from your profile you’re using Royal theme. Please clarify what issue you have and provide us with FTP/wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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GHD

Participant

October 20, 2015 5:35 pm

Can I have this update too?

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cyfersystems

Participant

October 20, 2015 6:19 pm

Hi there! Could you please send me the changes to the file or send me the entire text of the file? I can’t give up access to the file, but have the ability to do it myself.

Thank you kindly
Theme version: 1.3
WooCommerce version: 2.4.7

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Eva Kemp

Support staff

October 20, 2015 6:55 pm

Hello @cyfersystems, @ghd,

I’ve sent the file to your email addresses. Please check.

Regards,
Eva Kemp.

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