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Post Grid Elements doesn't work after upgrade

This topic has 26 replies, 7 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

maccandy

Participant

October 13, 2015 at 11:26

hello,

after upgrading visual composer, the post grud elements on main page are gone. As datasource I used etheme_portfolio and the last months, everything works fine. Now the grid doesn’t load the Elements.

Could you please help?

thx maccandy

Please, contact administrator
for this information.

#93541 Copied

25 Answers

Robert

Participant

October 13, 2015 at 11:47

Hello

Same problem as OP.

I’m using Classico v1.3. After a warning email from Themeforest asking us to update Visual Composer, I have just updated to Version 4.7.4 (downloaded from this site). Now the blog posts showing up on the front page are no longer displayed.

Please fix?

#93552 Copied

Robert

Participant

October 13, 2015 at 12:06

I noticed on the Classico Variant 1 demo site, that you still have the section “LATEST FROM THE BLOG” working OK. This is not working after the Visual Composer update for us though.

Is it advisable to roll-back to an earlier version of Visual Composer until you have a fix? I ask this because ThemeForest’s email suggests we update for security reasons.

Regards

#93563 Copied

Eva Kemp

Support staff

October 13, 2015 at 13:42

Hello,

We’ve passed this issue to our developers.
Once there is a result we’ll let you know.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#93597 Copied

maccandy

Participant

October 14, 2015 at 16:03

hello,

are there any news about this bug? we need this function, otherwise i have to change a lot in the structure of the information architecture.

thx
maccandy

#93898 Copied

Eva Kemp

Support staff

October 14, 2015 at 16:10

Hello @maccandy,

We’re still waiting for a reply from the developers. Once there is any update we’ll inform you.

Thank you for understanding.

Regards,
Eva Kemp.

#93901 Copied

Eva Kemp

Support staff

October 16, 2015 at 08:54

Hello @maccandy,

The issue has been fixed. Please check your site now.

Regards,
Eva Kemp.

#94322 Copied

Eva Kemp

Support staff

October 16, 2015 at 08:57

Hello @themadguru,

I’ve sent updated file to your email address.
Please check it.

Regards,
Eva Kemp.

#94324 Copied

maccandy

Participant

October 16, 2015 at 09:41

Hallo Eva

It seems to work now. Thx for your support.
Could you please tell me what you have changed so I could do it after theme update again or copy it into Child theme.

Thx
maccandy

#94335 Copied

Eva Kemp

Support staff

October 16, 2015 at 10:07

Hello @maccandy,

We updated the file wp-content/themes/classico/vc_templates/vc_basic_grid.php.
It will be also fixed in the next theme update.

Regards,
Eva Kemp.

#94346 Copied

stano

Participant

October 19, 2015 at 13:59

i have the same problem, can you please update my page too?

#94783 Copied Theme version: 1.3 WooCommerce version: 2.4.7

Eva Kemp

Support staff

October 19, 2015 at 14:08

Hello @stano,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#94788 Copied

Robert

Participant

October 19, 2015 at 15:00

Thanks Eva Kemp

I’ll give the suggestions a try and report back.

Regards
themadguru

#94807 Copied

stano

Participant

October 19, 2015 at 15:05

its here in the private section

Please, contact administrator
for this information.

#94808 Copied Theme version: 1.3 WooCommerce version: 2.4.7

Eva Kemp

Support staff

October 19, 2015 at 15:33

Hello @stano,

The issue has been fixed.
Please check your site.

Regards,
Eva Kemp.

#94812 Copied

julians3

Participant

October 20, 2015 at 08:34

Having problem to load the elements, kindly please email me the fix file.

Thanks a million.

Please, contact administrator
for this information.

#94977 Copied

Eva Kemp

Support staff

October 20, 2015 at 11:06

Hello @julians3,

The fix is for Classico theme, as I see from your profile you’re using Royal theme. Please clarify what issue you have and provide us with FTP/wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#95033 Copied

GHD

Participant

October 20, 2015 at 17:35

Can I have this update too?

#95177 Copied

cyfersystems

Participant

October 20, 2015 at 18:19

Hi there! Could you please send me the changes to the file or send me the entire text of the file? I can’t give up access to the file, but have the ability to do it myself.

Thank you kindly

Please, contact administrator
for this information.

#95194 Copied Theme version: 1.3 WooCommerce version: 2.4.7

Eva Kemp

Support staff

October 20, 2015 at 18:55

Hello @cyfersystems, @GHD,

I’ve sent the file to your email addresses. Please check.

Regards,
Eva Kemp.

#95203 Copied
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