Forum Replies Created

Viewing 30 posts - 6,931 through 6,960 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    January 20, 2016 at 12:21

    Hello,

    Seems you provided FTP credentials for wrong site.
    Changes I made for greatdisplaycompany site aren’t visible there.
    So please check if FTP credentials are for the correct domain.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 20, 2016 at 12:17

    Hello,

    I’ve edited code in Shop page. Please check it now.
    Also as I see the image you uploaded in row settings doesn’t exist anymore, so readd it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 20, 2016 at 12:07

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 20, 2016 at 12:05

    Hello,

    To fix variations issues add this code in functions.php file:

    function custom_wc_ajax_variation_threshold( $qty, $product ) {
    	return 1000;
    }
    
    add_filter( 'woocommerce_ajax_variation_threshold', 'custom_wc_ajax_variation_threshold', 1000, 2 );

    You can read about it here:
    https://woocommerce.wordpress.com/2015/07/13/improving-the-variations-interface-in-2-4/

    Template files will be updated in the next theme version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 20, 2016 at 12:01

    Hello,

    Please provide us with FTP credentials too.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 21:28

    Hello,

    We recommend to keep old woocommerce version until we release a new theme version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 21:26

    Hello,

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 20:54

    Hello,

    Yes I was able to connect to your server. The problem with “Add to cart” buttons is caused by some of the plugins located in the /wp-content/mu-plugins directory. If you rename mu-plugins folder you will see correct button styling.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 18:26

    Hello,

    Please specify the direct folder where your site files are placed.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 18:15

    Hello,

    You were asked to provide FTP and WP Dashboard credentials.
    Please send them to us.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 17:40

    Hello,

    You’re using old plugins versions.
    Please update WPBakery Visual Composer, Ultimate Addons for Visual Composer, Revolution Slider plugins. You can download them here: https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 17:37

    Hello,

    WP admin panel credentials are incorrect. Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 16:49

    Hello,

    Update should be released approximately in a week.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 15:33

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 15:19

    Hello,

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 14:06

    Hello,

    We recommend to revert back to old Woocommerce version until we release a new theme version which will be compatible with the latest Woocommerce version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 14:03

    Hello,

    As I see you display projects with Essential Grid element.
    You can change color for Filter buttons in the Ess. Grid settings.

    Please clarify what titles you want to remove.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 11:39

    Hello,

    We’ve improved our theme as much as we could. And we have already emphasized if someone of our customers has experience in development and has proposals concerning changes in the theme (we mean only specific changes in the code in particular files, rather than general phrases like “Reduce CSS File” etc), we are asking to declare them here or contact us via the contact form https://www.8theme.com/contact-us/

    Please take our apologies but for now there are no other possibilities from our side to improve theme loading more.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 11:35

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 11:33

    Hello,

    Now wp-admin credentials are incorrect. Please provide us with correct ones.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 10:17

    Hello,

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 09:59

    Hello,

    I’ve added this code in child style.css file:

    .order-review #payment .terms {
        margin-top: -90px;
        margin-bottom: 60px;
    }
    #order_review .place-order .button {
        float: none !important;
        margin-top: 50px !important;
    }

    Please check “Place order” button now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 09:32

    Hello,

    The problem may be caused by your server configuration.
    You may ask your hosting provider support to investigate what exactly is causing slow loading.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 09:20

    Hello,

    There is a bug in the theme.
    We’ll fix it in the next theme update.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 09:08

    Hello,

    You’re getting free version of yith wishlist plugin.

    Please provide us with correct FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 19, 2016 at 09:02

    Hello,

    You can find theme requirements in the documentation https://www.8theme.com/demo/docs/woopress/#!/general_information .
    Please check if you set them correctly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 18, 2016 at 21:26

    Hello,

    Please sorry for a long delay.
    We checked woocommerce translation with default theme “Storefront” and it doesn’t work there too.
    So we recommend to translate “Add to cart” phrase in source files listed below:
    wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php line 537
    wp-content/plugins/woocommerce/includes/class-wc-product-simple.php line 47
    wp-content/plugins/woocommerce/includes/class-wc-product-variation.php line 187

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 18, 2016 at 20:08

    Hello,

    We recommend to keep old woocommerce version until we release a new theme update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 18, 2016 at 17:20

    Hello,

    The problem is related to Woocommerce Multilingual plugin.
    Unfortunately we can’t tell you what exactly caused the issue. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 18, 2016 at 17:01

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 6,931 through 6,960 (of 31,382 total)
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