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Theme installation results in server error 500

This topic has 16 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

TrineMM

Participant

January 14, 2016 at 09:47

Hi
I purchased and installed the theme yesterday, and it resulted in server error 500. I’ve already contacted my host, and they say that theme is not compatible with the php versions they have on the server. They have enabled three different versions of php on my site: php5.3 php5.4 and php5.5 and the error is still there. Therefore they ask me to ask you if the theme is compatible with these versions.
Best regards, Trine

Please, contact administrator
for this information.

#107996 Copied Theme version: Classico 1.4 WooCommerce version: ?

15 Answers

Jack Richardson

Support staff

January 14, 2016 at 11:04

Hello,

The theme requires PHP version 5.3 or higher.
Ask your hosting provider support to increase memory_limit value and check your site after that.

Best regards,
Jack Richardson.

#108020 Copied

TrineMM

Participant

January 14, 2016 at 12:57

Hi

Here’s the reply from my host:

PHP 5.5 is running by default on the server, which is higher than php 5.3, so we can easily rule out any requirements issues.

“I have increased the memory limit to 512mb for the site too, via .user.ini in public_html yet the issue persists.

However, the issues you are being faced with, are coming from the theme itself which is rendering coding related errors:
PHP Fatal error: Call to undefined function vc_add_params() in /home3/dorispol/public_html/wp-content/themes/classico/framework/shortcodes/tabs.php on line 20”.

I hope you can fix this.

Best regards, Trine

#108059 Copied

Eva Kemp

Support staff

January 14, 2016 at 14:47

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#108091 Copied

TrineMM

Participant

January 14, 2016 at 16:11

Hi
I don’t know what FTP is. See login below.

Please, contact administrator
for this information.

#108125 Copied

Eva Kemp

Support staff

January 14, 2016 at 16:20

Hello,

Ask your hosting provider support to create FTP account to your site files and give us the credentials.

Thank you.
Regards,
Eva Kemp.

#108131 Copied

TrineMM

Participant

January 15, 2016 at 10:45

Hi

It was an old version of Visual composer that caused server error 500. My host has fixed that. However, I still have problems. I am not able to install Ultimate addons for Visual Composer (message: plugin does not have a valid header). There are also updates to Visual Composer and Master Slider Pro that I am unable to install.
How do I access the different versions of the theme? I want to use ‘Margaret’, but I can’t find it.

Thanks :-).

Best regards, Trine

#108223 Copied

Eva Kemp

Support staff

January 15, 2016 at 13:24

Hello,

Please provide us with FTP login details.

To install other template go to Theme Options > Import/Export.

Regards,
Eva Kemp.

#108259 Copied

TrineMM

Participant

January 15, 2016 at 15:52

Hi

I don’t know what FTP is. What is it, and where do I find the information that you need?

Best regards, Trine

#108291 Copied

Eva Kemp

Support staff

January 15, 2016 at 15:55

Hello,

I told you in the previous post:

Ask your hosting provider support to create FTP account to your site files and give us the credentials.

Thank you.

Regards,
Eva Kemp.

#108295 Copied

TrineMM

Participant

January 16, 2016 at 12:23

Hi

Have a nice weekend :-).

Best regards, Trine

Please, contact administrator
for this information.

#108375 Copied

Eva Kemp

Support staff

January 18, 2016 at 07:52

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#108446 Copied

TrineMM

Participant

January 18, 2016 at 15:11

Hi

This is all the information I have:

I hope you can use this.

Best regards, Trine

Please, contact administrator
for this information.

#108550 Copied

Eva Kemp

Support staff

January 18, 2016 at 15:52

Hello,

I’ve updated the plugins.
Please check.

Regards,
Eva Kemp.

#108560 Copied

TrineMM

Participant

January 19, 2016 at 11:01

Hi

When I activate the Ultimate Addon plugin I receive the message: Plugin file does not exist.

Best regards, Trine

#108693 Copied

Eva Kemp

Support staff

January 19, 2016 at 11:33

Hello,

Now wp-admin credentials are incorrect. Please provide us with correct ones.

Regards,
Eva Kemp.

#108699 Copied
Tagged: error, installation, theme, woocommerce, wordpress
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