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How can I update Blanco? - by ckeefer - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

ckeefer

Participant

January 18, 2016 at 22:36

Your theme (Blanco) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

#108621 Copied Theme version: 2.9.3

18 Answers

Jack Richardson

Support staff

January 19, 2016 at 08:02

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#108644 Copied

ckeefer

Participant

January 19, 2016 at 14:17

Jack,
There is nothing in that video that tells me how to back up the theme and, after downloading the theme again from Themeforest, it will not unzip because the path is too long. My customer’s website is currently down and I need to fix this right away please.

Is backing up the website as simple as copying the files to my hard drive?
Christine

#108746 Copied

ckeefer

Participant

January 19, 2016 at 14:20

I’ve done the backup and updated the theme per the video and the site looks almost exactly the same and is still not functional.

#108747 Copied

Eva Kemp

Support staff

January 19, 2016 at 15:33

Hello,

Please provide us with WP Dashboard and FTP credentials in private content.

Regards,
Eva Kemp.

#108756 Copied

ckeefer

Participant

January 19, 2016 at 15:59

info you requested

Please, contact administrator
for this information.

#108762 Copied

Eva Kemp

Support staff

January 19, 2016 at 18:26

Hello,

Please specify the direct folder where your site files are placed.

Thank you.

Regards,
Eva Kemp.

#108792 Copied

ckeefer

Participant

January 19, 2016 at 21:16

private info

Please, contact administrator
for this information.

#108809 Copied

Eva Kemp

Support staff

January 20, 2016 at 12:21

Hello,

Seems you provided FTP credentials for wrong site.
Changes I made for greatdisplaycompany site aren’t visible there.
So please check if FTP credentials are for the correct domain.

Thank you.

Regards,
Eva Kemp.

#108865 Copied

ckeefer

Participant

January 25, 2016 at 21:11

I didn’t realize that. I’m sorry. It must have changed when we moved the site. The new credentials are in the private section.

Please, contact administrator
for this information.

#109946 Copied

Jack Richardson

Support staff

January 26, 2016 at 09:43

Hello,

I’ve checked new FTP credentials and unfortunately they aren’t related to your site too.
As you can see in WP Dashboard > Woocommerce > System status the path to your site files is
/home/content/p3pnexwpnas04_data03/25/2427225/html/ but in FTP you provided it’s /home/c5942523022786/html

Please contact your hosting provider support to specify the correct FTP details to your site.

Best regards,
Jack Richardson.

#109999 Copied

ckeefer

Participant

January 26, 2016 at 21:20

I think we have it now!

Please, contact administrator
for this information.

#110176 Copied

Jack Richardson

Support staff

January 27, 2016 at 09:29

Hello,

I’ve updated the theme for you.
Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#110213 Copied

ckeefer

Participant

January 27, 2016 at 15:25

Thank you!

#110312 Copied

ckeefer

Participant

January 27, 2016 at 15:28

Your theme (Blanco) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Is there anything I should do about this?

#110313 Copied

Jack Richardson

Support staff

January 27, 2016 at 16:28

Hello,

The issue is fixed.

Best regards,
Jack Richardson.

#110323 Copied

ckeefer

Participant

January 27, 2016 at 17:01

The logo is missing.
The favicon is missing.
On the homepage the second row of products are not displayed properly.

#110324 Copied

ckeefer

Participant

January 27, 2016 at 17:04

And the default graphics in the store on the right hand side are being used instead of this stores graphics. Funny but I don’t think the client will agree.

#110326 Copied

Jack Richardson

Support staff

January 28, 2016 at 13:22

Hello,

The issue with favicon is fixed. As for the logo I see that it’s displaying correctly http://prntscr.com/9vwbow. Please clear browser cache and check the site.

On the homepage the second row of products are not displayed properly.

As I see you are using shortcode [etheme_bestsellers] on home page but as you can read in our documentation https://www.8theme.com/demo/docs/blanco/#!/blanco_shortcodes it works only for WP e-Commerce plugin not for WooCommerce. For WooCommerce plugin you may use WooCommerce shortcodes. To make them work in our theme, you need to insert prefix “etheme_” before shortcode words. For example: [etheme_best_selling_products per_page=”12″] will display best selling products.

And the default graphics in the store on the right hand side are being used instead of this stores graphics. Funny but I don’t think the client will agree.

Unfortunately this request isn’t clear. Please show us a screenshot for better understanding.

Best regards,
Jack Richardson.

#110509 Copied
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