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Product button very ugly - by fguyaux - on WordPress WooCommerce support

This topic has 25 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

fguyaux

Participant

January 13, 2016 at 16:42

Hi,

I imported your default look, but the product button are not the same, they are really bad: http://parallaxpress.wpengine.com/home-backup/

could you help me to make them like in your demo: https://www.8theme.com/demo/classico/variant1/

simple square button.

When I refresh the page, I can see the button like I want them, but then, another look take over.
Thank you

#107861 Copied Theme version: 1.4 WooCommerce version: 2.4.13

24 Answers

Robert Hall

Support staff

January 13, 2016 at 17:22

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#107864 Copied

fguyaux

Participant

January 14, 2016 at 20:44

Here the login access.
Thank you for your support.

Please, contact administrator
for this information.

#108175 Copied

Eva Kemp

Support staff

January 15, 2016 at 13:21

Hello,

As I see you’ve set such colors in Theme Options > Styling > Woocommerce:
http://storage6.static.itmages.com/i/16/0115/h_1452860441_7213046_17fd9bc7f6.png

Remove those colors to get the default ones.

Regards,
Eva Kemp.

#108258 Copied

fguyaux

Participant

January 15, 2016 at 16:49

Hi,

Thank you but that does not solve it at all. I remove the colors in the settings like you suggested. But the colors are not the only problem. When you refresh the page you can see for a very short time the good display (well now the colors are wrong there too!), then the button become with gradient and round corners, with a half roll-over. Instead of a square, clean, one color button. (see the 2 images link below)

Thank you for you support,
Francoise

http://www.screencast.com/t/PMLQPxjPe
http://www.screencast.com/t/v3oVrVgkA1

#108300 Copied

fguyaux

Participant

January 15, 2016 at 17:10

I created a copy install: http://parallaxpress2.wpengine.com/

This is only a test install, you can change settings there yourself to find a solution.

Same credentials as the other one.

I put the FTP access in the private content

Please, contact administrator
for this information.

#108304 Copied

Eva Kemp

Support staff

January 15, 2016 at 20:57

Hello,

Here is the screenshot http://prntscr.com/9qjn2h of tabs settings in VC editor. As you can see that element is outdated. You need to recreate tabs elements on your home page using elements from current Visual Composer version. But first update all required plugins https://www.8theme.com/download-plugins/

Regards,
Eva Kemp.

#108322 Copied

fguyaux

Participant

January 15, 2016 at 21:08

Thank you for your help Eva – will I be able to recreate the same product tabs as in your demo ?

this was imported from your demo content.

I would really need to recreate the same look with the products tabs. My client choose your template because of that.

#108324 Copied

fguyaux

Participant

January 15, 2016 at 21:56

I updated all plugins.

I tried the other not deprecated tabs – STILL THE SAME LOOK.

http://www.screencast.com/t/HkDdVOnWli4d
http://parallaxpress.wpengine.com/

Also the tabs does not look like your demo at all. I would greatly appreciate your help on this – I thought it would be easy to reproduce the look you show on your demo.

#108326 Copied

Eva Kemp

Support staff

January 16, 2016 at 12:53

Hello,

I’ve created the test page http://parallaxpress.wpengine.com/test-page/ and added tabs element with products. As you can see “Add to cart” button displays correctly. Please re-create the elements on your home page.

Regards,
Eva Kemp.

#108378 Copied

fguyaux

Participant

January 16, 2016 at 16:36

Hi Eva,
Thank you for your response.

I did started from a new row, add tabs, add products.
I deleted all the older items. Still not displayint right.

Also PLEASE provide the code or how to make the tabs looks like in your demo.

Thank you,
Francoise

#108388 Copied

fguyaux

Participant

January 16, 2016 at 16:47

Hi again,

I tested by taking out some elements in the home page. When I took out the post grid, the bug disappears. Here the home page with the bug: http://parallaxpress.wpengine.com/

Here the home page without the bug: http://parallaxpress.wpengine.com/

I would really appreciate help to fix this.
Please have your coder look at the problem and find a fix for this display conflict.

Thank you,
Francoise

#108389 Copied

fguyaux

Participant

January 16, 2016 at 17:02

sorry wrong link for the home page without the bug, here it is: http://parallaxpress.wpengine.com/home-test/

you can see I deleted the post grid and now it is working.

#108390 Copied

Eva Kemp

Support staff

January 18, 2016 at 07:49

Hello,

Could you please provide us with FTP credentials for parallaxpress.wpengine.com site?

Thank you.

Regards,
Eva Kemp.

#108445 Copied

fguyaux

Participant

January 18, 2016 at 12:56

Here the FTP info.

Please, contact administrator
for this information.

#108518 Copied

Eva Kemp

Support staff

January 18, 2016 at 13:59

Hello,

The credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#108533 Copied

fguyaux

Participant

January 18, 2016 at 14:30

Use this ip number for the server

Please, contact administrator
for this information.

#108545 Copied

fguyaux

Participant

January 19, 2016 at 15:36

Hi,

Could you please confirm that you can access the website by FTP ? I am waiting for the problem to be solved to show the page to my client.

I would really appreciate if you can solve that problem quickly – it is been 6 days since I contacted you and I spent a lot of times on this.

Thank you again.

#108759 Copied

Eva Kemp

Support staff

January 19, 2016 at 20:54

Hello,

Yes I was able to connect to your server. The problem with “Add to cart” buttons is caused by some of the plugins located in the /wp-content/mu-plugins directory. If you rename mu-plugins folder you will see correct button styling.

Regards,
Eva Kemp.

#108804 Copied

fguyaux

Participant

January 19, 2016 at 21:02

Thank you – I will look at that with wp-engine support.

Best,
francoise

#108805 Copied
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