• 

  iMedia

  Participant

  January 14, 2016 1:59 am

  Hi,

  We are adding a VC message box. But the front-end doesn’t reflect our current settings. Tried clearing cache, cleaning the db, created a template, but the problem persists.

  Backend Screen Shot
  Front-end displaying different

  Thanks,

  Site URL: hidden

  Theme version: Woopress v 0.0.1

  WooCommerce version: 2.4.13

  #107951 copied to clipboard

  Like
  

  Robert Hall

  Support staff

  January 14, 2016 8:25 am

  Hello,

  Have you using the latest version of the WooPress theme and Visual Composer plugin?
  You can download the latest version of the theme here:
  http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
  and download the latest plugins versions at this link http://www.8theme.com/download-plugins/ ,
  enter your purchase code of the theme to get the plugins.

  Regards,
  Robert Hall.

  #107968 copied to clipboard

  Like
  

  iMedia

  Participant

  January 15, 2016 5:15 pm

  Hi,

  Installed the newest version of the theme and plugins. Still no luck. Have you checked for this bug on your end? A couple of the VC Message Box style options seem to be off.

  Thanks,

  #108305 copied to clipboard

  Like
  

  Jack Richardson

  Support staff

  January 18, 2016 9:57 am

  Hello,

  Please upload your site to any hosting and provide us with WP Dashboard credentials in private content.

  Best regards,
  Jack Richardson.

  #108487 copied to clipboard

  Like
  

  iMedia

  Participant

  January 19, 2016 2:58 am

  Hi,

  Attached are your login credentials. After we updated the theme we also lost the quick view. It’s enabled in the theme options but won’t show up on the site.

  Thanks for help!

  

  Content is visible for topic creator and
  support staff only.

  #108635 copied to clipboard

  Like
  

  Eva Kemp

  Support staff

  January 19, 2016 9:20 am

  Hello,

  There is a bug in the theme.
  We’ll fix it in the next theme update.

  Sorry for inconveniences.

  Regards,
  Eva Kemp.

  #108671 copied to clipboard

  Like
  

  iMedia

  Participant

  January 19, 2016 5:25 pm

  Hi

  Thanks for checking it out. Do you have an idea when this will be updated?

  #108772 copied to clipboard

  Like
  

  iMedia

  Participant

  January 19, 2016 5:29 pm

  Do you have a copy of the older version we can use that has the quick view working? We are presenting the site this week and would like to have that feature working.

  Thanks,

  #108775 copied to clipboard

  Like
  

  Eva Kemp

  Support staff

  January 20, 2016 12:58 pm

  Hello,

  Now we can’t access wp-admin panel to check “quick view” issue. Please give us correct credentials and also provide FTP login details.

  Thank you.

  Regards,
  Eva Kemp.

  #108879 copied to clipboard

  Like
  

  iMedia

  Participant

  January 20, 2016 4:12 pm

  Updated info below.

  Thanks!

  

  Content is visible for topic creator and
  support staff only.

  #108965 copied to clipboard

  Like
  

  Eva Kemp

  Support staff

  January 20, 2016 6:21 pm

  Hello,

  The problem was because of big font size.
  I’ve added this code in Global Custom CSS:

  .footer-product .yith-wcwl-add-button a.add_to_wishlist, .footer-product .show-quickly  {
       font-size: 12px !important;
  }

  Please check products now.

  Regards,
  Eva Kemp.

  #109005 copied to clipboard

  Like
  

  iMedia

  Participant

  January 20, 2016 6:27 pm

  Perfect, that works great. Thanks for the quick turnaround!

  #109008 copied to clipboard

  Like
  

  Eva Kemp

  Support staff

  January 20, 2016 6:49 pm

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #109014 copied to clipboard

  Like
Viewing 13 results
1 through 13 (of 13 total)