Andrew Mitchell

Hello, Brokentopper,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

Best Regards,
8Theme’s Team

Hello, Mike,

Thank you for contacting us. We have released patch No. 9719803, which resolves this issue. Please install it through the patch system.

Best regards,
The 8Theme Team

Hello, benedictusdito,

We have noticed that you are not using WP Rocket. Instead, it appears that LiteSpeed Cache is configured on your website.

Best regards,
8Theme Team

Hi there!
We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Hello, Plethora,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, SAAD,

We can see that the products on your store page are now displayed correctly. Regarding the issue with the mobile menu, we have released a patch that resolves it. Please install the patch and clear all caches afterward, including the server and CDN caches.

Best regards,
8Theme Team

Thank you for providing access. We have resolved the issue; please check it.
Best regards,
The 8Theme Team

We have noticed that the changes we made are not being displayed on the frontend. We tried clearing the cache through the website’s admin panel, but it did not help. It seems there might be some additional server-side or CDN caching in place.

Best regards,
8Theme Team

Hello, Rohsel,

Unfortunately, this is how it is supposed to work. In order for the suggestions to function properly, cookie data must be stored. However, we do not record this data until the user accepts the policy, as doing so beforehand would constitute a violation of that policy.

Best regards,
8Theme Team

Hello, Jimmy Yip,

We would like to inform you that we have not removed any navigation. Please also note that we do not provide support for third-party plugins.

Best regards,
8Theme Team

Hello, DarkModeLab,

Unfortunately, the access credentials you previously provided for the admin panel are no longer valid. Please provide us with valid and up-to-date access details.

Best regards,
8Theme Team

Hi,

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We kindly request that you provide temporary wp-admin access by sharing the username and password as plain text in the Private Content area.

It appears that you have not yet provided this information. Could you please let us know what is preventing you from doing so?

Best regards,
The 8Theme Team

Hi,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Have you changed the wp-admin access? We are unable to log in.

Warm Regards,
The 8Theme Team

Hi,

Thank you very much for your detailed feedback and for sharing your observations. We appreciate the time you have taken to investigate the issue.

We understand that the snippet did not work as expected and that the YITH points value appears to have the symbol and amount in the wrong order. This does seem to be related to the way the YITH plugin outputs the price structure. We recommend reaching out to the YITH support team to confirm whether this is a known issue or if they can provide a fix for the output format.

If you receive any additional information from them or need further assistance from our side, please let us know, and we will be happy to help.

Warm Regards,
The 8Theme Team

Hello, Jimmy Yip,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.