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Installed demo does not show, the whole page is blank

This topic has 4 replies, 3 voices, and was last updated 3 days, 22 hours ago ago by Jack Richardson

Brokkentopper

Participant

April 13, 2026 at 14:42

Hi I have installed Xstore on my wordpress site and wanted to use organic milk farm demo, I have installed it but it does not appear on my site preview, the whole page is blank.
I tried another demo grocery mega market, that does appear but I like organic milk farm better.

What can cause that this demo does not work?

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3 Answers

Andrew Mitchell

Support staff

April 13, 2026 at 15:33

Hello, Brokentopper,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

Best Regards,
8Theme’s Team

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Brokkentopper

Participant

April 13, 2026 at 19:24

Hi,

Thank you for the reply, I have just now tried to completerly clean the site and than reload xstore, but when I enter my license code it sais it looks like ou have already used this licence for a staging domain. How can I get a new permit to redo this staging domain to see if it now will work.

#468809 Copied

Jack Richardson

Support staff

April 14, 2026 at 06:05

Hello @Brokkentopper,

You can deactivate any of your active licenses on the “Account” page at [https://www.8theme.com/account].

XStore licenses documentation: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

Best regards,
Jack Richardson
The 8Theme’s Team

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