XStore Forum Bug Report.Elementor cant work.still 500.

Problem Description
Entire WordPress admin dashboard returns 500 Internal Server Error immediately after running the XStore Setup Wizard (Setup > Install > Elementor engine, version minimal). The frontend also becomes inaccessible.

Steps to Reproduce
Fresh WordPress installation on SiteGround hosting
Install XStore theme + child theme
Navigate to XStore → Setup Wizard
Proceed through setup until reaching Install step (engine: Elementor, version: minimal)
Click “Install” — page hangs, then returns 500 error
All subsequent admin URLs return 500: /wp-admin/, /wp-admin/admin.php?page=xstore, etc.
Frontend also returns 500

Troubleshooting Already Attempted
Switched PHP from 8.x → 7.4 (no change)
Cleared SiteGround dynamic cache and Memcached
Confirmed this is not a PHP version or caching issue
Server error log shows Elementor installation via admin-ajax.php is timing out
Expected Behavior
Setup Wizard should complete Elementor installation without crashing the entire admin panel. Even if certain image assets are missing (old uploads from 2016-2017), the admin dashboard should remain accessible.

Additional Context
SiteGround server
WordPress (latest version)
XStore theme + XStore child theme
Elementor (version causing timeout)
ps:I’ve already applied the two latest patches.

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Hello, DarkModeLab,

Thank you for providing access. We have already resolved this issue and installed the appropriate demo version for you.

Best regards,
The 8Theme Team

Thank you for everything you’ve done, but why still can’t I enable this plugin? This is the message box it displays.

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Hi,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Have you changed the wp-admin access? We are unable to log in.

Warm Regards,
The 8Theme Team

Hi Andrew,

Thank you for the follow-up.

Video demonstration:
I have recorded a video showing the issue.

The video shows:

WordPress admin dashboard loads normally
but when i use Elementor returns 500 Internal Server Error

Additional context:

PHP memory_limit: 768M (sufficient)
max_execution_time: 120s
Error log shows: “Timeout waiting for output from CGI script wp-admin/admin-ajax.php”
Please advise on a fix for the Elementor integration.

Best regards,
DarkModeLab

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
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Hello, DarkModeLab,

Unfortunately, the access credentials you previously provided for the admin panel are no longer valid. Please provide us with valid and up-to-date access details.

Best regards,
8Theme Team

Hi Andrew,

Thank you for your continued assistance.

Unfortunately, we have already spent considerable time troubleshooting this issue over the past few days without resolution. As of 10 minutes before your reply, we submitted a refund request through ThemeForest/Envato.

Additionally, we kindly request an expedited review of our refund request, as we have already lost significant time on this issue and wish to resolve it as soon as possible.

We appreciate your understanding.

Best regards,
DarkModeLab

Hi,

Private Content

Warm Regards,
The 8Theme Team

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Thanks for the support! My topic “XStore Forum Bug Report.Elementor cant work.still 500.” has been successfully resolved.

Dear DarkModeLab,

It’s great having you in our WordPress & WooCommerce community!

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Topic closed.
The 8Theme Team