Forum Replies Created

Viewing 30 posts - 5,911 through 5,940 (of 7,776 total)
1 2 3 … 197 198 199 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear mitys,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #400685 Copied In reply to: Hide the size chart button when there is not a size chart image linked to that product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear mitys,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #400684 Copied In reply to: Hide categories in the upsells slider (single product page – elementor builder)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, VincentC,

    Thank you for reaching out. We have corrected the error you reported. Please check to see if everything is functioning as expected. Additionally, this fix will be included in the upcoming update.

    Best Regards,
    8Theme’s Team

    #400682 Copied In reply to: Price filter not working when changing it.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Rhass,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #400675 Copied In reply to: I want to remove a button in the checkout form : Continue to Shipping methods
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear nedimzidane,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #400671 Copied In reply to: HOW CAN I CHANGE THIS MENU MOBILE PLEASE? AND HOW CAN I ADD MENUS
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Controln,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #400669 Copied In reply to: How to Change shop Page Sub banner image
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear JoHuCa,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #400650 Copied In reply to: Please guide me how to fix table of contents in Elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear shopsangam,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #400646 Copied In reply to: When i change anything in theme, view cart open in slidebar automatically
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear alen,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #400637 Copied In reply to: Where can find cart-progress data-amount
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, JS7319,

    Thank you for reaching out and providing detailed information about the issues you’re encountering with the installation of the 3 furniture demo on your website.

    Upon reviewing the details you provided, we discovered that the problem was due to an incorrectly specified template in the file
    /wp-content/themes/child-theme-xstore/style.css

    The template was incorrectly listed as Template: Parent Theme XSTORE, whereas it should have been Template: xstore.

    We have corrected this issue, and you should now be able to proceed with the installation of the demo data without further problems. Please try reinstalling the demo and let us know if you encounter any more issues.

    Thank you for your patience and cooperation. We are here to assist you every step of the way.

    Best Regards,
    The 8Theme Team

    #400623 Copied In reply to: Data error when clicking on mega menus from the xstore control panel
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, James,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #400617 Copied In reply to: Brand Filter not returning results when using the widget
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Chris,

    Thank you for reaching out and providing details about your issue. In this case, we recommend checking the versions of the installed plugins and themes, as well as the WordPress version on your live site. It’s possible that there are additional plugins on the live site that are not present on the staging site, which could be causing the issue.

    Best Regards,
    8Theme’s Team

    #400614 Copied In reply to: Brands are not completely showing in filter
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, VincentC,

    Thank you for reaching out and providing details about the issue you’re experiencing after switching servers.

    To assist you effectively, we would indeed need access to the administrative panel and FTP. Could you please send us the credentials? This will enable us to thoroughly investigate and identify the root cause of the problem.

    We appreciate your cooperation and look forward to resolving this issue promptly.

    Best Regards,
    8Theme’s Team

    #400612 Copied In reply to: Price filter not working when changing it.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Makerpax,

    We hope this message finds you well.

    We are pleased to inform you that we have successfully addressed and resolved the issue with the categories. Please take a moment to review the changes at your earliest convenience. Additionally, these modifications will be included in the upcoming theme update.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,

    The 8Theme Team

    #400610 Copied In reply to: Categories do not appear on my store page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Hai,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #400581 Copied In reply to: The shopping slider does not display the ‘Buy Now’ button.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Wealth Magnet,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #400578 Copied In reply to: Change link colors for different parts of the website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear xstorefans,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #400538 Copied In reply to: Website “Product Categories” style is disordered.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Aulakh, Sam,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #400532 Copied In reply to: Strange issues when i try to use whitelisted domains and redirection
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    I am writing to discuss the functionality of the page located at https://flowercityflavor.com/product-category/hot-sauce/.

    It appears that the condition to display only the brands whose products are available in a specific category is functioning correctly on this page. However, I have noticed that the “Brand List” widget does not have similar conditions applied.

    Additionally, I would like to point out that the “Filter by Brand” widget does not display brands that have no products.

    Thank you for your attention to these matters. I look forward to your guidance on how we might address these issues.

    Best Regards,
    8Theme’s Team

    #400529 Copied In reply to: Brands are not completely showing in filter
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, pexles,

    I hope this message finds you well.

    Regarding your query about the increased bandwidth usage without a corresponding increase in visitors, this could potentially be caused by external plugins. We recommend conducting a check without these plugins to see if the issue persists.

    Another possible cause could be related to recent updates in conjunction with cache operations. It is important to note that caches are automatically rewritten following updates, which can lead to additional server load.

    Should you require further assistance or have any more questions, please do not hesitate to contact us.

    Best Regards,

    8Theme’s Team

    #400526 Copied In reply to: Problem with shop page after elementor update (Same problem)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, caribou,

    Thank you for reaching out to us.

    Yes, you are correct in noting that updating your WordPress to the latest version can help resolve the issues you’re experiencing. Following the manual update steps provided in the link is indeed the recommended approach: https://wordpress.org/documentation/article/updating-wordpress/#manual-update

    However, I understand that the process might seem a bit complicated. To ensure a smooth update and to safeguard your live site, I would suggest creating a staging site first. This allows you to perform the update in a safe environment where you can test everything without affecting your live site. Once you confirm that everything works well on the staging site, you can then proceed to update your production site.

    To create a staging site, you need to contact the provider’s server.

    Best Regards,
    The 8Theme Team

    #400524 Copied In reply to: php version 8.1 shows error message on each page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, James,

    Thank you for reaching out to us. The issue you encountered was due to the presence of a product attribute with the slug “brand.” We have resolved this by replacing it with “global-brand.” Additionally, please avoid creating any category or tag with the slug “brand,” as this could also lead to similar issues.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #400520 Copied In reply to: Brand Filter not returning results when using the widget
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Chris,

    Thank you for reaching out to us with your query.

    Unfortunately, WordPress has a limitation where it cannot display more than 50 items at a time. This is why you are seeing a maximum of 50 brands displayed in your case.

    If you have any more questions or need further assistance, please feel free to contact us.

    Best Regards,
    8Theme’s Team

    #400507 Copied In reply to: Brands are not completely showing in filter
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear ThomasRa,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #400504 Copied In reply to: My site is not well referenced on Google
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear JS7319,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #400488 Copied In reply to: Max execution time: Requirement – 120 — System – 60
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear shopsangam,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #400475 Copied In reply to: DOm size issue in pagespeed insight with this theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear shopsangam,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #400474 Copied In reply to: after updating woocommere getting error xtore theme have outdated copy
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out and providing detailed information about the issues you are encountering on your website.

    1) Regarding the failed scheduled event, rocket_saas_pending_jobs, it appears there might be a problem with the WordPress cron jobs. This could be due to various reasons such as a conflict with a plugin or incorrect server settings. To resolve this, you could try disabling all plugins temporarily to see if the issue persists. If it resolves, reactivate them one by one to identify the problematic plugin. Additionally, please ensure your WordPress installation and all plugins are up-to-date.

    2) The REST API error showing a 500 Internal Server Error suggests there might be a problem on the server side or a conflict with a specific plugin. To troubleshoot, I recommend checking the server error logs for any specific messages that could indicate what might be causing the error. Adjusting the PHP memory limit and checking the .htaccess file for any incorrect settings might also help.

    3) We suggest contacting your hosting provider to see if they support this feature and can assist you in enabling it on your site.

    4) We recommend that you visit the Customizer -> Speed Optimization section and enable the Ajaxify options for menus and widgets. And use Cache for static blocks and menu, also we suggest using the Ajaxify option for Elementor widgets.

    Please try the suggested steps and let us know how it goes. If you need further assistance, feel free to provide additional details or contact us directly.

    Best Regards,
    8Theme’s Team

    #400466 Copied In reply to: site health issues cache and 500 error + cache
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for reaching out with your concerns. We understand the issues you are facing regarding font variations and the integration of custom fonts within the theme or through plugins.

    Currently, we are in communication with the Kirki support team to explore the possibility of automatically adding fonts to the customizer. This should help streamline the process and improve the functionality related to font variations.

    However, please note that we do not guarantee support for third-party plugins. Our focus is to ensure compatibility and optimal performance with the tools and features directly integrated into our themes.

    Best Regards,
    8Theme’s Team

    #400461 Copied In reply to: Theme can’t see the Goоgle font Geologica
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sam,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #400457 Copied In reply to: Shift the vertical scroll bar slightly to the right.
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    5,911–5,940 of 7,776 posts
Viewing 30 posts - 5,911 through 5,940 (of 7,776 total)
1 2 3 … 197 198 199 … 258 259 260