Categories do not appear on my store page

This topic has 10 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: Makerpax
    Makerpax
    Participant
    June 17, 2024 at 01:41

    Categories do not appear on my store page. When I edit with Elementor, the categories appear, but when I enter the site as a visitor, the categories do not appear. I open a new page and edit it as a shop, then the categories appear on that page, but when I enter Woocommerce and set the page as a shop page, the categories do not appear again.

    Files is visible for topic creator and
    support staff only.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2024 at 07:15

    Hello, Makerpax,

    Thank you for reaching out to us with your concern regarding the visibility of categories on your store page.

    Could you please provide temporary wp-admin access? We need to check settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Makerpax
    Makerpax
    Participant
    June 17, 2024 at 11:36

    okey private message

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2024 at 12:21

    Hello Makerpax,

    We appreciate your prompt response.

    Please provide FTP access also.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Makerpax
    Makerpax
    Participant
    June 17, 2024 at 22:58

    Okey thank you sir

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 12:24

    Dear @Makerpax,

    We hope this message finds you well. We have identified a potential issue related to the caching mechanisms on your website. To address this, could you kindly assist us by completely disabling all caching systems on your site?

    Once this has been done, please review the shop page again to ensure that the issue has been resolved.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Makerpax
    Makerpax
    Participant
    June 18, 2024 at 21:18

    I disabled caching sir

    Avatar: Justin
    Luca Rossi
    Support staff
    June 19, 2024 at 05:15

    Dear @Makerpax,

    Could you kindly assist us by disabling the cache from CloudFlare at your earliest convenience?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Makerpax
    Makerpax
    Participant
    June 19, 2024 at 14:23

    Development Mode Active sir, im waiting

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 20, 2024 at 09:03

    Hello, Makerpax,

    We hope this message finds you well.

    We are pleased to inform you that we have successfully addressed and resolved the issue with the categories. Please take a moment to review the changes at your earliest convenience. Additionally, these modifications will be included in the upcoming theme update.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,

    The 8Theme Team

  • Viewing 10 results - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.