Hello, JS7319,

Thank you for reaching out and providing detailed information about the issues you’re encountering with the installation of the 3 furniture demo on your website.

Upon reviewing the details you provided, we discovered that the problem was due to an incorrectly specified template in the file
/wp-content/themes/child-theme-xstore/style.css

The template was incorrectly listed as Template: Parent Theme XSTORE, whereas it should have been Template: xstore.

We have corrected this issue, and you should now be able to proceed with the installation of the demo data without further problems. Please try reinstalling the demo and let us know if you encounter any more issues.

Thank you for your patience and cooperation. We are here to assist you every step of the way.

Best Regards,
The 8Theme Team

Hello, Chris,

Thank you for reaching out and providing details about your issue. In this case, we recommend checking the versions of the installed plugins and themes, as well as the WordPress version on your live site. It’s possible that there are additional plugins on the live site that are not present on the staging site, which could be causing the issue.

Best Regards,
8Theme’s Team

Hello, Makerpax,

We hope this message finds you well.

We are pleased to inform you that we have successfully addressed and resolved the issue with the categories. Please take a moment to review the changes at your earliest convenience. Additionally, these modifications will be included in the upcoming theme update.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,

The 8Theme Team

Dear Wealth Magnet,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Aulakh, Sam,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Hello, pexles,

I hope this message finds you well.

Regarding your query about the increased bandwidth usage without a corresponding increase in visitors, this could potentially be caused by external plugins. We recommend conducting a check without these plugins to see if the issue persists.

Another possible cause could be related to recent updates in conjunction with cache operations. It is important to note that caches are automatically rewritten following updates, which can lead to additional server load.

Should you require further assistance or have any more questions, please do not hesitate to contact us.

Best Regards,

8Theme’s Team

Hello, James,

Thank you for reaching out to us. The issue you encountered was due to the presence of a product attribute with the slug “brand.” We have resolved this by replacing it with “global-brand.” Additionally, please avoid creating any category or tag with the slug “brand,” as this could also lead to similar issues.

Best Regards,
8Theme’s Team

Dear ThomasRa,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Dear shopsangam,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out and providing detailed information about the issues you are encountering on your website.

1) Regarding the failed scheduled event, rocket_saas_pending_jobs, it appears there might be a problem with the WordPress cron jobs. This could be due to various reasons such as a conflict with a plugin or incorrect server settings. To resolve this, you could try disabling all plugins temporarily to see if the issue persists. If it resolves, reactivate them one by one to identify the problematic plugin. Additionally, please ensure your WordPress installation and all plugins are up-to-date.

2) The REST API error showing a 500 Internal Server Error suggests there might be a problem on the server side or a conflict with a specific plugin. To troubleshoot, I recommend checking the server error logs for any specific messages that could indicate what might be causing the error. Adjusting the PHP memory limit and checking the .htaccess file for any incorrect settings might also help.

3) We suggest contacting your hosting provider to see if they support this feature and can assist you in enabling it on your site.

4) We recommend that you visit the Customizer -> Speed Optimization section and enable the Ajaxify options for menus and widgets. And use Cache for static blocks and menu, also we suggest using the Ajaxify option for Elementor widgets.

Please try the suggested steps and let us know how it goes. If you need further assistance, feel free to provide additional details or contact us directly.

Best Regards,
8Theme’s Team

Dear Sam,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Hello, Asmit Kumar Sah,

Thank you for reaching out. It appears that the issue you’re experiencing is triggered by an external plugin, specifically the WooCommerce Gutenberg blocks. To help resolve this, we recommend checking if the problem persists with the default theme. Please note that while we strive to ensure compatibility, we cannot guarantee full compatibility with all third-party plugins.

For more details, please visit the following link:
https://www.8theme.com/documentation/xstore/plugins/third-party-plugins/

Best Regards,
8Theme’s Team

Hello, lyana,

Thank you for reaching out and providing detailed information about the issue you are experiencing with the “MY REWARDS” tab in the mobile panel. We sincerely apologize for any inconvenience this may have caused.

We have reviewed the modifications made previously by our support team and have implemented a fix for the non-responsive behavior of the tab in the Arabic version. Please check now to see if it directs you to the appropriate page as expected.

If you encounter any further issues or require additional assistance, please do not hesitate to contact us. Your satisfaction is our top priority.

Best Regards,

8Theme’s Team

Hello, IT-Spectrum,

Thank you for reaching out. As the customizer currently does not have access to the “Geologica” font, we are unable to automatically add it for you. However, we recommend using the built-in Custom Font Loader feature in the theme, which will definitely allow you to add the font to your selection. You can find this option under Dashboard -> XStore -> Custom Fonts.

Best Regards,
The 8Theme Team

Dear Yasir Alam 8Theme,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team