How to Show Heading and description in Product Category page

This topic has 27 replies, 4 voices, and was last updated 12 hours, 16 minutes ago ago by Andrew Mitchell

  • Avatar: MustafaPatel
    MustafaPatel
    Participant
    May 24, 2024 at 07:08

    I am unable to show category title and category description of different pages in my website

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    support staff only.
    26 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 24, 2024 at 08:21

    Hello, @MustafaPatel,

    Thank you so much for purchasing our theme and contacting our support center.

    We are reaching out to inform you that the attachment provided indicates your interest in adding a description after the content text on the Category page.

    Please note that if you are utilizing the default layout for Product Archive pages (including shop and category pages), the description will appear below the products. For a clearer understanding, you may refer to the images provided in the private content area.

    To assist you further, we kindly request that you provide your site’s WP Admin URL and credentials. Please ensure that you submit this information in the private content area of this topic for security purposes:

    – WP Admin URL:
    – WP Admin Username:
    – WP Admin Password:

    We kindly recommend that you take a complete backup of your site before proceeding.

    We appreciate your cooperation and look forward to your prompt response so we can address your needs effectively.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: MustafaPatel
    MustafaPatel
    Participant
    May 24, 2024 at 08:22

    I am building my site in local host

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 24, 2024 at 09:16

    Hello, @MustafaPatel,

    To assist us in understanding the issue you are experiencing more clearly, we kindly request that you record a video demonstrating the problem. Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

    Furthermore, could you please provide a detailed description of the issue, including your specific requirements or the desired outcome? This information will enable us to investigate the matter thoroughly and offer you the most appropriate assistance.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    May 24, 2024 at 16:17
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 25, 2024 at 05:49

    Hello, @MustafaPatel,

    Thank you for sharing the video illustrating the issue you are encountering.

    It appears that you are utilizing a custom layout for your product archive page. To address this matter, we kindly request that you edit the product archive layout within the XStore Builders. Please add the archive description widget as required and ensure to update it accordingly.

    For your reference, we have prepared a detailed video guide which is available in the private content area. We recommend watching it in its entirety to assist you in resolving the issue.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: MustafaPatel
    MustafaPatel
    Participant
    May 29, 2024 at 08:41

    Thank you so much! My problem has been solved! and how to change this

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 29, 2024 at 09:04

    Hello, @MustafaPatel,

    Thank you for your response.

    To modify the settings in the Fake Sales Booster popup, please follow these steps:

    1. Navigate to Xstore > Sales Booster.
    2. Select “Fake Sale Popup”.
    3. Click on “Settings”.
    4. Make the necessary changes as per your requirements.
    5. Click “Save” to apply the changes.

    For your reference, please view the image provided in the private content area.

    Additionally, please read our theme documentation here: https://xstore.helpscoutdocs.com/article/133-fake-sale-popup

    We hope this guidance is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: MustafaPatel
    MustafaPatel
    Participant
    May 30, 2024 at 14:22

    Thank you it’s done! And i want to reset my Theme license i mistakenly used this license on non working website

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2024 at 16:24

    Hello, MustafaPatel,

    Thank you for getting in touch with us.

    Please post new questions via new threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    This article shows 2 ways that can be used to deregister XStore theme – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

    Best regards,
    The 8Theme Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    May 31, 2024 at 00:49

    Ok when i am registering my license key i am facing this issue

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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2024 at 07:04

    Hello, MustafaPatel,

    Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
    To activate the theme your site should be able to make requests to our server and get a response.

    Best regards,
    The 8Theme Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 5, 2024 at 06:06

    Hello i talked to hostinger but everything is fine with this IP

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2024 at 06:28

    Hello, MustafaPatel,

    Could you please provide URL, temporary wp-admin and FTP access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 5, 2024 at 07:31

    Please check private content area

    Content is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2024 at 08:28

    Hello, MustafaPatel,

    Please temporarily disable the Two-factor authenticator https://prnt.sc/V7H–YrmjXi_ and provide FTP access also.

    Best Regards,
    8Theme’s Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 6, 2024 at 13:50

    Did you get my last reply with FTP account details?

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 6, 2024 at 13:53

    I have deactivated 2FA and please check private content area

    Content is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 6, 2024 at 14:53

    Hello, MustafaPatel,

    Upon reviewing the recent connectivity issues reported, we have identified that the problem stems from your server not receiving responses from ours. Please ensure that there are no whitelist or blacklist filters impeding communication, and verify that the IP address of our server, 136.243.62.35, is not blocked on your end.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,

    8Theme’s Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 8, 2024 at 07:30

    Ok i will talk to hosting provider and from mobile view there is huge space in right hand side, How to solve that issue?

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 10, 2024 at 14:11

    Hello, MustafaPatel,

    Thank you for reaching out and providing details about the issue you’re experiencing with the mobile view on your website. It seems that the added margins for the Bestsellers block in the footer are causing the problem.

    We would be happy to help resolve this, but unfortunately, our access to the admin panel is currently not working. Could you please check with your hosting provider to ensure that our access is restored? Once we have access, we’ll be able to make the necessary adjustments promptly.

    Thank you for your cooperation and understanding. We look forward to resolving this issue for you soon.

    Best Regards,
    8Theme’s Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 11, 2024 at 07:11

    Please check the private content area for new id and password

    Content is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 11, 2024 at 16:34

    Hello, MustafaPatel,

    We hope this message finds you well. We are pleased to inform you that the issue has been addressed. Could you please take a moment to verify the resolution at your earliest convenience?

    Best Regards,

    8Theme’s Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 11, 2024 at 16:42

    Sorry but I am still facing same issue

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 11, 2024 at 16:51

    Please try clearing your browser’s cache and check again to see if the issue persists. If the problem continues, do not hesitate to contact us for further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: MustafaPatel
    MustafaPatel
    Participant
    June 11, 2024 at 16:54

    Yes, it’s done thanks alot

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 14, 2024 at 11:25

    Dear, MustafaPatel,

    We hope our theme is enhancing your experience. We would greatly appreciate it if you could take a moment to give us a 5-star rating on ThemeForest. Your feedback is invaluable to us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you for your ongoing support!

    Warm Regards,
    The 8Theme’s Team

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