Andrew Mitchell

Hello, Sahil,

We are pleased to inform you that we have successfully resolved the issue you reported.

Regarding your second query, unfortunately, it is not feasible to merge the attributes as they currently stand because they are distinct. To consolidate them into a single attribute for ‘Size’ applicable to products in both the ‘Men & Women’ and ‘Boys & Girls’ categories, we would need to create a new, unified attribute. This would also necessitate the removal of the existing attributes to prevent any conflicts.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Paul Modiga,

We would like to express our gratitude for providing us with the necessary access. We have implemented some changes and kindly request that you verify the login functionality at your earliest convenience. During the verification process, please ensure that the maintenance mode is disabled and the cache is cleared.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

Thank you for reaching out to us. We have noticed that the variations are being implemented using a combination of our variation switches and an external plugin. Please could you disable all external plugins and then check how the page loads?

Additionally, we have identified a request that is slowing down the page loading time by approximately 18 seconds. Details have been provided in the private content section.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Dear Aure,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear OnlyCBD,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear TSpinde,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear Yitzhak,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear Suit District,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Suit District,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Kultakuume,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Hello, kamil109,

I hope this message finds you well. I would like to bring to your attention an important aspect concerning the display settings on your shop page. It has come to our notice that the issue you are experiencing is due to the settings being configured to display only categories on the shop page. Consequently, only categories can be shown under the current settings.

To display products, or both products and categories, you will need to adjust the settings accordingly on your shop page.

Should you require any assistance with modifying these settings, please do not hesitate to contact us. We are here to help ensure your shop page is set up as per your preferences.

Best Regards,
8Theme’s Team

Dear Liza,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Dear Liza,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Hello, nirvana5,

We would like to inform you that the resolution of your issue is currently in progress. Today, we are deploying a significant update which includes partial fixes that should mitigate your problem. Please note that while this update will not completely resolve the issue, it is expected to result in improvements.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello, Sahil,

Regarding the “Filter by Price” issue you reported, we have successfully implemented a fix on the specified pages. Please verify at your earliest convenience that the functionality meets your expectations.

As for the color filters, the behavior you described is intentional. When a specific color, such as red, is selected, only the products available in red are displayed. Consequently, if there are no products that combine both green and red, the green filter will disappear from the selection. This is designed to prevent navigation to a page with no products displayed. If you wish to modify the logic of these filters to better suit your needs, please contact our customization department at https://www.8theme.com/account/#etheme_customization_panel

Thank you for your attention to these matters. We look forward to your feedback and are here to assist with any further inquiries.

Best Regards,
8Theme’s Team