Hello, @ward,

Thank you for your response.

Could you kindly provide us with a screenshot of the HTTP Error 500 you are encountering? Additionally, we would appreciate it if you could outline the steps required to replicate the issue on your website.

To assist you further, we kindly request access to your website’s WordPress admin panel. Please share the credentials securely in the private content area so that we can review your settings and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, Elia,

Thank you so much for purchasing our theme and contacting our support center.

Kindly navigate to **XStore Builders > Header Builder via Elementor** and proceed to edit the header template. From there, you can modify the **Header Ajax Search Widget** by accessing the **Trending Searches** section. You may update or remove the content as per your requirements.

For your convenience, we have provided reference images in the private content area.

Additionally, we encourage you to review our theme documentation for further guidance: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should you have any further questions, please feel free to reach out.

Best regards,
The 8Theme Team.

Hello, @sefat,

Thank you for reaching out to us with your concern.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. To assist you more effectively, could you please provide a detailed description of your request, including your specific goals or desired outcome? Additionally, we would appreciate it if you could share your website’s WordPress admin access in the private content area so that we can review the issue and provide the necessary support.

For better understanding, it would also be helpful if you could include screenshots with relevant markings and the URL of the specific page in question.

Regarding the “Notify When Available” feature, please note that it is a sales booster feature. You can find more details about it in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/waitlist-feature/

If you wish to display this feature on the single product page, you will need to edit the Single Product Page layout using the XStore Builder. To do so:
1. Navigate to the Single Product Builder via Elementor.
2. Edit the Single Product Template with Elementor.
3. Add the Waitlist widget to the template.
4. Update the template.

Please note that the Waitlist widget will only appear for products that are out of stock.

Should you have any further questions or require additional assistance, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Hello, WoodCreations,

We noticed that you recently gave a low rating to our theme, and we are genuinely saddened to hear this. Your feedback and satisfaction are extremely important to us, and we would like to take this opportunity to address any concerns you may have.

Please note that our response times can vary depending on the day. Typically, we aim to respond as quickly as possible, but our standard reply times are:
– Up to 24 hours on weekdays (Monday–Friday)
– Up to 48 hours on weekends (Saturday–Sunday)

We truly believe that our product deserves a higher rating (5 stars), and we are here to assist you in any way we can to ensure your satisfaction. If you feel that your experience with our support or product has not met your expectations, we are more than willing to work with you to resolve the issue. Additionally, if necessary, we are open to offering a refund https://themeforest.net/refund_requests/new so that you can explore other options that better suit your needs.

We kindly ask you to reconsider your rating and, if possible, update it to 5 stars. Your positive feedback helps us grow and continue to improve our products and services.

Please let us know your decision or if there is anything further we can do to assist you.

Best regards,
The 8Theme Team

Hello, k7389,

Thank you for your response.

We have reviewed your website, and in Elementor editor mode, the mega menu overlay on hover appears to be functioning correctly. However, the issue persists on the website’s front end.

This seems to be related to a caching issue. We kindly recommend contacting your hosting service provider to:
1. Disable the CDN (Content Delivery Network).
2. Completely flush the server cache for your website.

Once this is done, please clear your browser cache and check the website again.

If the changes are displaying correctly in the Customizer but not on the live site, it is highly likely a caching issue. Typically, any updates reflected in the Customizer should also appear on the front end once the cache is cleared.

We trust these steps will help resolve the issue. However, if you require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @k7389,

Thank you so much for purchasing our theme and contacting our support center.

Could you please provide temporary wp-admin access? We need to check your settings and help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, Kingsley,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, could you kindly provide screenshots of the problem, with the specific areas of concern clearly marked? This will help us analyze the situation more effectively.

We recommend temporarily disabling all third-party plugins (including caching plugins and CDN services) that are not included with XStore. You can find the list of bundled plugins here: https://xstore.helpscoutdocs.com/article/36-included-plugins -After doing so, please clear your browser cache and check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue continues, we kindly ask you to keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. Rest assured, this step will allow us to investigate the matter thoroughly and provide the necessary assistance.

Before proceeding, we strongly recommend taking a complete backup of your site to ensure your data is secure.

Additionally, please provide the following details in the private content area of this topic so we can access your site and assist you further:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

Thank you for your cooperation. We look forward to your response and are committed to resolving this issue promptly.

Best regards,
The 8Theme Team

Hello, Trektor,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed the functionality of the XStore swatches filter on our test site, and we can confirm that it is appearing and working correctly. It seems that the issue you are experiencing is specific to your website.

To assist you further and investigate the matter in detail, we kindly request access to your website’s WordPress admin panel. Please share the credentials securely in the private content area so that we can examine your settings and provide the necessary support.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @mahmut,

Thank you for your response.

We have thoroughly reviewed your website and did not identify any issues. To address your concern, we updated the text “BUY NOW” via **Loco > Themes > XStore**, and the changes are now reflected and appearing correctly.

For your reference, we have included images in the private content area.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, Cristina,

Thank you for your message! Yes, it seems the issue has already been resolved. If there’s anything else you need assistance with or if you have further questions, feel free to let us know. We’re here to help!

Have a nice day.

Best regards,
The 8Theme Team

Hello, @carinachan2000,

Thank you for your response.

We kindly request that you remove the previously imported demo content, as shown in the following screenshot: https://prnt.sc/OhdZLlrEFq5g -Once this is done, please let us know which demo site you would like to import.

Additionally, we would appreciate it if you could provide your website’s WordPress admin access in the private content area. This will allow us to review the issue and assist you in resolving it effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Den,

Thank you for contacting us and for using XStore.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/
https://elementor.com/help/when-i-try-to-edit-with-elementor-i-get-an-internal-server-error/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Karl,

Thank you so much for purchasing our theme and contacting our support center.

If you would like to edit the shop page banner, please follow these steps:

1. Navigate to **XStore Builders**.
2. Select **Product Archive Builder**.
3. Click on **Edit Archive Template**.
4. Make the necessary changes to the banner as per your requirements.
5. Save and update the changes.

For your convenience, we have recorded a video tutorial to guide you through the process. You can find the video link in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, Cristina,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Products Per Page**. This controls the number of products displayed per page before pagination is displayed.
Note: use a value of -1 to show all products at once.

For your reference, please see the image provided here: https://paste.pics/SOG5W

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @carinachan2000,

Thank you for your response.

1/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team.