PRO Elements causing error HTTP Error 500

This topic has 6 replies, 2 voices, and was last updated 3 weeks, 1 days ago ago by Tony Rodriguez

  • Avatar: ward
    ward
    Participant
    January 17, 2025 at 23:39

    Dear I have a problem
    when active PRO Elements causing error HTTP Error 500
    I activated all patcher but the problem is not solve.

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2025 at 06:02

    Hello, ward,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    It is independent of our theme. Please contact your service provider and ask them to fix it.

    Additionally, please read next articles here: https://elementor.com/help/500-error/
    https://world.siteground.com/kb/internal_server_error_500/

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
    https://paste.pics/SOGEQ

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: ward
    ward
    Participant
    January 18, 2025 at 12:24

    Dear,
    The problem is not from host, the problem happen just when i active PRO Elements plugin.
    Check the image in attachment to see the requirements system is correct

    Files is visible for topic creator and
    support staff only.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2025 at 12:27

    Hello, @ward,

    Thank you for your response.

    Could you kindly provide us with a screenshot of the HTTP Error 500 you are encountering? Additionally, we would appreciate it if you could outline the steps required to replicate the issue on your website.

    To assist you further, we kindly request access to your website’s WordPress admin panel. Please share the credentials securely in the private content area so that we can review your settings and provide the necessary support.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: ward
    ward
    Participant
    January 18, 2025 at 12:29

    you can check my website
    https://ward-tech.com/jomades/

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2025 at 13:15

    Hello, @ward,

    Thank you for providing the wp-admin access

    You can find the error text in WooCommerce > Status > Logs.
    2025-01-17T22:34:13+00:00 Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 23072768 bytes) It means: 268435456 bytes +23072768 bytes = 291508224 bytes = https://paste.pics/SOOFB
    – you need to contact your hosting provider and ask to fix it.

    We hope this helps.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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